How To Achieve 90% Employee Retention

In this episode of Heliona Insight, I sit down with Amber Miller Manning, CEO of The Miller Group, to talk about what it really takes to retain great people in one of the hardest industries: insurance.

Amber shares how she and her team have built a culture that holds a remarkable 90% employee retention rate—by centering communication, care, and consistency at every level of leadership.

We talk about the emotional reality of leading during high-pressure moments, what it means to set expectations with love, and how The Miller Group is modeling a better way to lead in service-centered work.

If you're trying to build a team that stays, this is the blueprint.