In this episode I am in conversation with Jeff Jacques, CMO of Personify Health, who reveals the harsh realities of our one-size-fits-all healthcare system. We'll explore alarming metrics showing how standardized approaches contribute to the $4.3 trillion annual US healthcare expenditure (nearly 20% of GDP), while 30% of medical spending—approximately $760-$935 billion—is wasted on unnecessary treatments and inefficiencies. Jeff will highlight how non-personalized care leads to the 13-20% hospital readmission rates costing Medicare alone $26 billion annually, and explain why medication non-adherence affects nearly 50% of patients with chronic conditions, resulting in 125,000 preventable deaths each year.
Jeff shares Personify Health's groundbreaking approach that's transforming healthcare delivery through their proprietary assessment methodology and AI-driven platform. He elaborates how their unique services—from personalized chronic disease management to customized mental health support—are producing measurable improvements in patient outcomes while reducing costs by up to 25% for participating systems.
With 60% of Americans having at least one chronic condition (accounting for 90% of healthcare spending), this conversation promises to illuminate how Personify Health's patient-centered technology is pioneering a future where healthcare finally acknowledges that each patient's journey is as unique as their fingerprint, potentially saving billions while significantly improving quality of life for millions of Americans.
About
Jeff Jacques, MD, is a physician executive leader and entrepreneur who has spent more than 20 years in digital health, building products and services that deliver personalized support for individuals experiencing complex care journeys. As Chief Medical Officer at Personify Health, he focuses on ensuring alignment with member and market needs, enhancing the company’s behavior science approach, and exploring additional ways its unique capabilities can further simplify and support the member journey.
Jeff’s personal experiences and frustrations with the healthcare system ignited a passion for solving complex health problems, driving much of his career. He was previously CEO and co-founder of CareTribe, a digital health platform dedicated to supporting the needs of family caregivers. It was acquired by family support company Cleo in 2022. He also held leadership roles with CVS Health/Aetna for more than a decade, including as founder of NeoCare Solutions, a CVS Health/Aetna business supporting the parents of premature infants in the NICU, and as chief clinical innovation officer at ActiveHealth Management, a CVS Health company.
Jeff was a member of the Food and Drug Administration Safety Innovation Act (FDASIA) Workgroup and has held several non-profit board positions. He trained in Internal Medicine at St. Luke’s-Roosevelt Hospital, part of the Mount Sinai system in NYC.
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