101 | Turning HOA Struggles Into Strength and Trust - HOA Insights: Common Sense for Common Areas

Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Steve Horvath (00:00):
There is advice out there, published in writing

(00:04):
that says, Well, maybe you justshouldn't have the Open Meeting.
If the law doesn't require it,just go ahead and don't have it.
And there are attorneys andthere are managers and other
people who have given thatadvice to boards. The reality is
that closing off a meeting thatshould otherwise be open or
failing to disclose informationthat's obviously important to
the members is never going to bethe remedy for whatever you

(00:27):
think is is going wrong.

Announcer (00:29):
HOA Insights is brought to you by five companies
that care about board members,association, insights and
marketplace Association,reserves, community, financials,
Hoa invest and Kevin Davis,Insurance Services. You'll find
links to their websites andsocial media in the show notes.

Robert Nordlund (00:45):
Welcome back to Hoa insights, common sense for
common areas. I'm RobertNordlund, and I'm here today for
episode 101, with a specialguest that I've corresponded
with for years, someone whoworks tirelessly to make
associations better. SteveHorvath has been a long time
Community Association homeowneradvocate founding condo

(01:06):
connection to provide freeeducation and resources. He runs
the smart group to providehomeowner centric consulting
services, and recently cofounded HOA united, which is a
local and national advocate forCommunity Association
legislative reforms. I firstworked with Steve many years ago
when he was building a freereserve study, calculator, tool

(01:29):
for condo connections, andhelped him get that project
completed. And I wanted to haveSteve on the program today to
share what he's learned from thehomeowner side of things about
the key actions that boards cantake to improve life at their
association. That's because wewant to encourage and equip our
podcast listeners here with allthe information and tools

(01:50):
available to create bettercommunities. Well, this is a
follow up to episode number 100with regular co host Julie
ademan, where it's always atreat to hear what she's doing
and learning from a consultantpoint of view, helping boards
and communities thrive. And ifyou missed that episode or any
other prior episode, take amoment after today's program to

(02:12):
listen from our podcast website,Hoa insights.org, or watch on
our YouTube channel. But betteryet, subscribe from any of the
major podcast platforms, so youdon't miss any future episodes.
Well, those of you watching onYouTube can see the HOA insights
mug that I have here, that I gotfrom our merch store, which you
can browse through from our, ofcourse, Hoa insights.org

(02:36):
website, or the link in the shownotes, you'll find we have some
great free stuff there, likeboard member zoom backgrounds
and some specialty items forsale, like this mug. So go to
the merch store, download a freezoom background, take a moment
look around and find the mugyou'd like, and email me at
podcast, at reserves, a.com withyour name, shipping address, and

(02:57):
mug choice, mentioning episode101. Mug giveaway, and if you're
the 10th person to email me,I'll ship that mug to you free
of charge. Well, we enjoyhearing from you responding to
the issues you're facing at yourassociation. So if you have a
hot topic, a crazy story, or aquestion you'd like us to
address, you can contact us at805203313, 52033130, or email us

(03:25):
at podcast@reservestudy.com butthis episode is on me. Want to
bring someone on the programthat I've known for many years,
so let's get right to it. Steve,what led you to create HOA
united? Thanks,

Robert and thanks, thanks for having me on
the program today. You know, Ifinally dawned on me that
changing state law was the mosteffective and efficient way to
achieve the outcomes that Isought in my own condo
association after having gonethrough a declaration,
restatement and amendment a yearor two before. So I was

(04:02):
testifying, and I connected withanother homeowner advocate who I
probably should have known butbut didn't, wasn't aware of. In
fact, I think there's a lot ofthat throughout the United
States. There's little pocketsof advocates. But anyway, I I
bet I yeah, I was testifying,and noticed a name Raylene
chifano and HOA Fight Clubassociated with it, and so I, I

(04:23):
went to Hoa Fight Club website,looked up rayleen. We connected,
and we shortly thereafter, acouple of years ago, formed HOA
united to really focus more onlegislative advocacy.

Got it Well, tell me a little bit about
yourself. You're in now, in yoursecond condominium and up in the
Seattle area.

That's right, yeah, I live in in Belltown,
which is part of which aneighborhood in downtown
Seattle. This is the secondcondo that that my wife and I
have have owned, and we've,we've owned this condo for. For
about a decade, and I spent thefirst few years here. I was

(05:06):
still doing a totally differentcareer, didn't have the time to
invest, had a lot of concerns,and certainly attended a number
of board meetings and mademyself known, but finally joined
the board in 2019 so this isactually my fourth term, my
seventh consecutive year on thisboard, not trying to set any
records, but still have a lot ofwork to do. I was on

site inspection last year and set a record. I
was talking to the person thatmet us on site, because we had a
big place, we had a team, and weasked him what his role was, his
experience, and he had been aboard member 23 years. It's
like, geez Louise. And wasn'tsure if I was impressed or sad,

(05:55):
but yeah. So anyway, hey, wehave you here as a subject
matter expert, but we could alsohave you here as a board member
hero. So I'm going to kind ofbalance those two, because we
want to celebrate you as a boardmember. You have same background
as so many board members. Youbought a home in the

(06:16):
association. You felt like youcould contribute so and you saw
some pain points, so tell memore. Yeah.

Well, so spent, yeah, many years volunteering.
We've had committees. We've beenthrough the gauntlet. And, I
mean, that's, that's really allthere is to say. I think it's,
you know, I know there's a lotmore that we're going to go
through about board service, butto your point, people don't buy
a home, any home, with thedesire to join a board and

(06:48):
govern their community or figureout how to make operations work.
People need a place to live, andthe notion that we have these
common interest communities andthat there are volunteers that
serve on this board and and tryto be the glue to make
everything work, along with allthe rest of the owners, is is

(07:11):
really unique and bizarre in somany ways, because you just
don't I

heard that. I heard that b word, and I was
wondering if you were going

Unknown (07:18):
to say it. Yes, it is, it is bizarre.

I'm older than you. When I grew up, you either
owned a home or you rented ahome, and that was just it. And
sometimes you would rent a homein what they called an
apartment, and that was, thatwas pretty much it. It was
pretty much the 60s, right, whenthis whole concept of CO
ownership came together?

Well, it certainly sprung more to life.
Private topia by Evan McKenzie,something everybody should read
from 1994 you can pick up copiesonline for five bucks. I think
generally, he does a great jobtalking about how covenanted
communities have existed forquite a long time, dating back
in the United States, datingback to the early 1800s

(08:03):
actually, back then talking,there wasn't a concept of Yeah,
developers and building,building all of these giant
communities, and having more ofa template for how to roll out
housing that all happened in inYeah, you're right, in the 50s
and 60s. And it was acollaboration, really, the
government was trying to figureout how to house similar
conversations we're having todayabout not having enough housing.

(08:25):
6070, years ago, the governmentwas trying to figure out how to
have more housing and commoninterest communities were the
result of that.

Yeah, and arguably, it was a good result.
We have almost 400,000 acrossthe country at this time? Yeah,

it's a big it's a big number. It keeps growing.
There's lots of debates, healthydebates in in many legislatures,
about how we got here and andand how to move forward. So
it'll be interesting to see whathappens. Yeah, and that's

the point of our conversation here. You're
here helping homeowners have agood experience. So tell me more
about that. How, what I see outthere is a lot of boards and
homeowners at cross purposes.
How do we make that a smootherconnection? And how do we begin
to have communities that feellike they're thriving.

You know, that's a good question. I think it's
important to remember that boardmembers and officers are almost
exclusively homeowners there.
There are some communities thathave governing documents that
allow potentially for somebodywho's not an owner to serve on
the board or to be an officer,but that's few and far between.
So when you ask a question abouttensions between board members

(09:46):
and and owners, i i I thinksometimes it's easy to forget
that board members are ownersand so I don't actually think
there's any inherent tensionbetween owners who are elected.
Appointed to the board andowners who are not, but there is
tension between individuals whoare more interested in serving

(10:06):
their own purposes than servingthe purposes of the entire
organization and all themembers, well said. And so I
think that's really wheretension comes from. It's not
some sort of inherent differencebetween the fact that I'm on the
board and you're not okay.

Is it a personality issue? Is it someone
who still is bothered that theyweren't seventh grade class
president, and this is finallyan opportunity for them to take
power of something, or is itjust the weakness of this entire

(10:42):
community association industrythat it is reliant on virtuous
people willing to serve justlike people willing to serve on
the PTA or to be a leader attheir house of worship or
something like that. Yeah, I

think, well correctly, it's reliant on
whoever raises their hand toserve there. There are no
minimum requirements. And infact, that one of the pretty
interesting studies that see Idid a few years ago, it was
called Community next I thinkyou're, you probably are
familiar with that, and it talksabout how the model actually is,

(11:18):
is broken, and it's not like itbroke recently. It's been the
model's been broken. There areno minimum requirements. But,
and here's where I really wantto get into, more than just the
board and the owners, because Ithink it's important to say
there, there is no communitythat exists in a vacuum, whether

(11:39):
you're self managed, whether youhave a management company,
whatever the case may be, unlessyou're a community that doesn't
really need to assess anybodyanymore, and there are
associations like that that havea planting strip that, for all
intents and purposes, don't haveany. They have common elements,
but there's actually no need tocollect fiscal resources
anymore. They don't owe taxes incommon, they have a planting

(12:01):
strip that, you know, thegovernment maybe is willing to
mow, or they've just let it go.
There's communities like that inWashington state across the
country, where there'scovenants, but for all intents
and purposes, the association isdefunct. That's one extreme
where you don't probably needany help. You don't need to call
anybody in. You don't reallyneed attorney advice. You don't
need a manager. You don't evenreally need the board. Everybody

(12:23):
can just exist. And the end,realtors are there to help buy
and sell homes. And it goesforward, and then you have the
other extreme, with massiveMaster Plan communities with
single family homes, townhomes,condos, you have a business
park, you have retail, you havethe whole thing, and horses,

rec center, trails through the woods,
everything, you

name it. And, you know, some, there's probably one
somewhere that's formed theirown community bank. For all we
know. You know so much, I don'teven, yeah, type of Co Op, yeah,
in any case there, there is, youknow, there is no vacuum, so
it's, it's really important. Icame up with, probably not my

(13:08):
own phrase, probably somebodyelse said this earlier, but year
or two ago, I came up withadvocate participate, escalate.

Okay, yes, advocate participate, escalate.
Walk me through that. I

think that's the formula for every homeowner,
board member, anybody that wantsto be involved in anything in
life. This isn't just aboutcommon interest communities.
That's That's the formula forgetting the outcomes that that
you want or or making change youhave to, you have to participate
in the process, andparticipation involves education

(13:40):
and due diligence, learningreceptiveness to different ideas
and being able to interact withother people. It's the whole
gamut. It's, it's more thanjust, you know, I think a lot of
times people say, Well, go tothe board meetings. There's more
to it than that. And and someboard members don't realize that
there's more to it than gettingelected and showing up at
meetings. But, but there's,there's a lot more. You and

(14:00):
Julie admin have talked aboutthat. I, in preparing for this
episode, I watched some snippetsfrom from some podcasts. Good
for you, but it's hard becausethere, there isn't time you, you
know, everyone's an owner, as weRay discussed, there's, there's
other reasons you bought yourhome. You didn't buy your home
intending to, to spend 510,1520, hours, whatever it may be,

(14:21):
even two hours serving on aboard, necessarily so,
participating, advocating forchange and and and being
involved, once you have whateverthat baseline level of knowledge
is working to, you know, achievethe goals you want. And if
things aren't happening the waythey should, you have to
escalate. You have to be able totake things to another level in

(14:42):
the right way at the right timefor the right reasons, and and
figure out how to do that. So Ithink that's a great formula for
for anything you want to do atlife. Yeah,

no, I like that. Things happen on the
cutting edge. We know when youexercise you are. Troubling your
muscles, you're troubling yourheart, and your heart and your
muscles respond, and they getstronger. And it's one thing to
just sit on the sidelines andcomplain, and that does
absolutely nothing. And thedefinition of mental illness is

(15:16):
doing the same thing over andover again and expecting
different results, or somethinglike

that. Insanity.
Einstein, thank you. Yes, okay,

and so you can't just go to a board
meeting, sit quietly and go homefrustrated. You need to take
that next step to participateand get on what was that your
path? You got on a committee,you volunteered, you asked
questions. How can this be donebetter? Something like that?

Yeah, well, and I served aboard, you know, an
initial transition board back in2009 at my first condo here in
Seattle, and then had concernsright from day one of buying
this condo, we had a budget over$1,000,000.05 $1,000 in the
bank. And so from day one as abrand new owner, we went through

(16:04):
with the purchase anyway, but,but before we even closed on the
unit, I was trying to contactthe board and say, Why is our
operating balance? Say there'sonly $5,000 when our budget is a
million dollars a year. Thisisn't this isn't right. And so
there, there were always thingsthat from day one that I knew
needed to be changed, but andthat's the reality of purchasing

(16:26):
into a common interestcommunity, right? Whether you
feel like you have a choice oryou don't, and a lot of people
don't feel like they have achoice, they need to live in a
certain area because of wherethey work. They need to be in a
certain school district fortheir kids. Whatever those
things are, your ability to buya home that's not in an HOA or
that's in a condo or a co op isextremely limited, because

(16:49):
that's an that's a it's condosand co ops are more affordable.
So if you know, if it's pricepoint that's driving you and you
want to own a piece of realproperty, that's probably where
you're going to be buying,unless you're out in a more
affordable area of the countryand you can afford a single
family home. But by and large,condos and co ops are much more
affordable by 50% or more, insome cases, in certain metro

(17:10):
areas like Seattle and singlefamily homes are, you know, the
ones that are being produced andmass by DR Horton and other
builders. But even high endhomes are in HOAs and gated
communities, over 80% accordingto the census bureau. So yep,
yep, big numbers.

So we have this whole idea of a community
associate, CommunityAssociation, and it has its
inherent flaws. It was designeda long time ago. It rides on the
backs of volunteer boardmembers, and I don't want to say
we're stuck with it, buteconomically, it is the way

(17:46):
homes are being built. It's theway that people buy into them.
And just like your experience,you're not sure, as a
prospective buyer, what you'reactually getting into or you may
be nervous. I remember buying mycondominium, and in probably the
week after I bought it, Ifinally figured I should read
the governing documents thatthey gave me at closing, where

(18:09):
you I signed my name and said,I've read these therefore, and
now I can get my key. I readthem, and I was so disappointed
that I did not have mineralrights underneath my condo. I
was unit number eight, and I wasover the parking and I had this
kind of idea in my brain that ifI struck oil or found gold

(18:32):
underneath my condo unit, it wasmine, you know, didn't I own
unit number eight, and the theground all the way down deep?
Yeah, we have some inherentcracks in this entire industry.
But Steve, how about we take acouple moments at this time for
a break to hear from one of ourgenerous sponsors, and then

(18:53):
we'll come back and talk moreabout the solutions here,
talking about common sense forcommon areas. Are

Paige Daniels (18:59):
you part of a homeowners association or
condominium board, making theright financial decisions for
your community's future iscrucial. At Association
reserves, we're proud to servecommunities nationwide,
specializing in reserve studiestailored to your community's
unique needs. Our expert teamhelps you accurately assess your
property's assets, forecastfuture expenses and develop a

(19:20):
solid funding plan, whetheryou're a small HOA or a large
condominium association, we'vegot you covered. Visit
reservesteady.com to learn moreand get a proposal for your
association. And we're back,

Steve, as we were talking over the break, you
talked about advocate,participate and escalate. What
does participate and escalateactually look like as you're
trying to make this communityassociation industry a better
place.

There's a lot, and I think it's really
important to go back to this,what I mentioned about condos,
co ops and HOAs don't exist in avacuum. There's sort of this
pernicious concept that you justtrust somebody that you're
paying to. Do a job. And Ithink, as any of us have
discovered in other parts oflife, it's sometimes it is that

(20:06):
simple, and sometimes you findthe right vendor and they do
what they said they were goingto do when they said they were
going to do it to an excellentdegree of perfection and and
it's done. But that's why wehave Yelp and all of these other
Angie list and all these otherservices. But there, there is no
Yelp, there is no Angie's Listfor condos, co ops and HOAs and

(20:29):
so you should be able to trustthe people that you pay to
deliver service to you. But asmany of us have learned in life,
you should trust and verify you.
It's not enough to say I'mpaying somebody. We're just
going to trust the manager andand move on. And there are some
ways that groups of people goabout making poor decisions.
Actually, there's a book byJasmine matrosian That she

(20:55):
published with CIS assistanceback in 2001 called decision
making in communities. Whygroups of smart people sometimes
make bad decisions? That'sanother book I think people
should read, and it talks aboutthese mental shortcuts that we
take and major group decisiondefects. That's actually

(21:16):
something that was adapted fromIrving Janus. And so I just like
to read a couple of these reallyquick and summarize them.
Expertise. If an expert said it,it must be true. That's a mental
shortcut. Expensive equals good.
Sometimes, you know, we thinkthat things are scarce, they
have to be valuable, but that'snot necessarily true either. Fix

(21:36):
action patterns, and this thingcalled a click were response
where familiar actions elicitthe same response over and over,
and the because justificationbecause, by itself, is enough,
and there's no explanation,don't it's just because. And
then there's these decisionmaking defects, failing to
consider alternative courses ofaction, failure to delineate

(22:00):
objectives and implied values ofthe decision. Failure to re
examine the preferred course ofaction, to evaluate if there's
some sort of non obvious risk orsomething you haven't evaluated.
Failure to consider non obviousgains. There's all these
different ways to slice and diceit. Failure to obtain
information from experts. So youneed you know you want
information from experts.
Sometimes you don't get it. Itworks both ways. And then

(22:22):
there's selective bias andfailure to really consider how
Planning for Contingencies orthe lack thereof might affect
your decision making. So there'sall kinds of ways that well
intentioned people can go wrong.
And the last thing is this wordcalled satisficing, and I didn't
misspell that or mispronounceit. Satisficing is basically a

(22:45):
simplification where, regardlessof whether you have pressure or
not, a choice is made to agreeto outcomes that only solve a
portion of the problem that youactually need to solve. And I
think that's one of the youknow, this is sort of like the
can't please everyone, or let'sget this off our plate style of
decision making, and thathappens a lot, especially on

(23:06):
with the board, with the waythat meetings work. You have one
meeting a month. We myassociation, having done this
for seven years, you know, we'vegone through a series of times
where, for a period, we hadmeetings every two weeks because
we had so much stuff, we weretrying to get it done, right?
Yeah, we've, we've had periodswhere there were enough people

(23:27):
on the board that just onlywanted to meet once a month, and
they refused to meet for morethan an hour, and they would
just say, No, I have somethingbetter to do, unless there was
something that really interestedthem. And then our meetings
would go longer than an hour,yeah? But the reality is, you
can't get unless you're reallygot everything finally honed.
You're paying people you cantrust to do a lot of a lot of

(23:49):
work behind the scenes inbetween meetings, you're not
going to be able to show up fora meeting once a month for an
hour say we're done. That's it.
And operate many communitiesthat are more complex, those
communities on the one end ofthe spectrum that don't have
much to care for. That's onething. Communities on the other
end of the spectrum wherethere's all kinds of things
happening, there's requirementsyou have to meet, you need to

(24:09):
set a budget, you need to doyour reserve study, you need to
do all these things. It can'tall be on autopilot. And that's
the importance of havingmeetings, making time to come
together and do it and open andhave those sessions with other
people. Yeah, you

attempted us earlier with the HOA united. I'm
trying to stay away from HOAFight Club, although I may have
to ask you about that to afterthe session here. But tell me
about HOA united and youradvocacy. What kind of things
are you doing in the are youtalking about Seattle, King
County, State of Washington, ornational? How would you like to

(24:47):
fix this with legislation? Yeah,

nationally. And there's so much we're currently
tracking, almost 300 billsspecifically for common interest
communities this year that havebeen in. Introduced, and it's
impossible to actuallymeaningfully engage on every
single one of those just justbecause of the sheer volume.

(25:09):
Some of them are, are reallysimple bills that don't require
much explanation or orengagement, and they they're
written in such a way as as thatthey the the intent and the
effect will will match otherbills. Need, need help, and the
reality is that we're all human,and these legislators aren't

(25:33):
experts. I mean, they have,there's, I think, 3500 different
ways to slice and dice decisionsthat could come before a
legislature in terms of policymaking at the state level and
probably the federal level aswell. But we're really talking
about the state level here.
There's no way for your eye tobe an expert on 3500 different
areas of policy. So it's it'sinteresting to understand how

(25:56):
the legislative sausage getsmade. It's a long term process.
This isn't something there's alot of people that expect, not
just for common interestcommunities, but for other areas
of the law or in life ingeneral, want immediate
gratification. That's not theway that the law works. And
sometimes there are situationswhere something happens and

(26:16):
there's an immediate reaction.
And I think the you know, theChamplain towers collapse and
tragedy in Surfside Floridaelicited an almost immediate
reaction from the Floridalegislature, and then you had
other legislatures responding tothat. But that sort of cause and
effect doesn't always yield thebest results, and so now in

(26:38):
Florida, we have 1000s and 1000sof condo owners getting issued
assessments that are sometimessix figures per unit. And now
the legislature is trying tofigure out, well, what you know?
What do we do about this? Andeverybody saw it coming. There
were lots of articles from theget go to say, Well, if you pass
these laws, we know what's goingto happen. So, long story short,

(27:00):
we're trying to engage where wecan, to make a difference. But
there's so much happening acrossthe United States. In some
states, there's nothing. Inother states, there are. Hawaii
is has, you know, 50 to 60 billsevery biennium. It's incredible.
Maryland has 40 bills. It'simpossible to try to

(27:21):
meaningfully engage on everysingle bill, so you definitely
have to pick your battles right.

And there's agendas and hidden agendas, and
you said it earlier, there'swell intended legislation that
actually will do what wasintended. And the thing that
bugs me is legislation that thetitle doesn't match what the
body of the what the wordsactually say, and it's driven by

(27:47):
legislators who are elected, andthey may want something that is
immediate or looks immediate,just so they can get re elected.
So there's some challenges withthe legislative process. Let me
twist just a little bit to boardmembers. We have a board member
audience here. What can boardmembers do at their association?

(28:08):
Do you have some a top three,top five list of what they can
do to improve their community?
Trust

and verify we talked about. Ask questions.
Okay, don't make assumptions.
Try to ask yourself if you'redoing the right thing at the
right time for the rightreasons. Don't heed poor advice
from managers, attorneys oranybody else you pay. Learn how
to figure out what you shouldlisten to and what you should
look into further, and don'tfall for the trap of adhering

(28:40):
only to minimum requirementsthat are blessed by by anyone,
including your attorney. And Ithink this is really important,
and this is one of those areasthat's a crossover explaining
why laws are important. There isadvice out there, published in
writing that says, Well, maybeyou just shouldn't have the Open
Meeting if the law doesn'trequire just go ahead and don't

(29:02):
have it. And there are there areattorneys, and there are
managers and other people whohave given that advice to
boards. But you've had manypodcasts where where you and
your co hosts have talked aboutthe importance of transparency
and communication. And thereality is that closing off a
meeting that should otherwise beopen or failing to disclose
information that's obviouslyimportant to the members is

(29:24):
never going to be the remedy forwhatever you think is is going
wrong. And so you, you as a, asa, as a board member, as an
owner, you need to be able toset reasonable expectations. And
anybody that operates anybusiness, you have a large
business. Everybody knows that.
You don't read the state law andfigure out how to operate your

(29:46):
business based on that. You needto be creative. You need to have
your own drive behind it. Youneed to figure out how to go
well above whatever the law saysis the minimum requirement in
order to operate a successfulbusiness that can thrive over
time. And so I think people fallinto this trade. App of Well,
yeah, this is what the experttold us, you know, and this,
this is what the minimumstandards are. And so we're
just, that's what we're going todo. It doesn't work well in any

(30:10):
business, and it certainlydoesn't work well in condos, co
ops and HOAs,

and I would add, it doesn't work well in
life. You and I drive anautomobile, and it's the law to
wear a seat belt, but it's notwearing a seat belt that keeps
you and I safe. It's drivingsafely. It's putting head on a
swivel, checking your mirrors,looking at the speed limit,
looking at the weather, allthese kinds of things. The seat
belt is almost trivia. Yeah, ithelps in emergencies, but you

(30:38):
need to, as you've said, Becurious, ask the questions,
don't just go with the minimumstandards, trust but verify. I
like that's that's a lot of goodthings. Well, thank you, Steve,
it's been great. Talking withyou, sharing your experience
with our board member audiencehere, having you on the program.
Any closing thoughts to add atthis time. Wow,

there's there's so much, I would just say, be
curious. Try to figure out whatyou don't know, and advocate,
participate and escalate. I

like that. I like that. Well, if you'd like
to get in touch with Steve orsee what's going on at HOA
united, visit theirwebsite@hoaunited.org, we hope
you learned some great HOAinsights from our discussion
today that helps you bringcommon sense to your common
areas. We look forward to havingyou join us for another great
episode next week.

Announcer (31:36):
You've been listening to Hoa insights, common sense
for common areas, if you likethe show and want to support the
work that we do, you can do soin a number of ways. The most
important thing that you can dois engage in the conversation.
Leave a question in the commentssection on our YouTube videos.
You can also email yourquestions or voice memos to
podcast@reservestudy.com orleave us a voicemail at

(31:59):
805-203-3130, 052033130, if yougain any insights from the show,
please do us a HUGE favor bysharing the show with other
board members that you know. Youcan also support us by
supporting the brands thatsponsor this program. Please
remember that the views andopinions expressed in this
program are those of the hostsand guests with the goal of

(32:20):
providing general educationabout the community, association
industry. You'll want to consultlicensed professionals before
making any important decisions.
Finally, this podcast wasexpertly mixed and mastered by
Stoke Light, video and marketingwith Stoke Light on your team,
you'll reach more customers withmarketing expertise that
inspires action. See the shownotes to connect with Stoke
Light. I'm.

All Episodes

101 | Turning HOA Struggles Into Strength and Trust

Episode Transcript

Popular Podcasts

On Purpose with Jay Shetty

Stuff You Should Know

Dateline NBC

.css-15opob5{left:0;position:absolute;top:0.8rem;} All Episodes

.css-14f5ked{margin:0;word-break:break-word;display:-webkit-box;-webkit-box-orient:vertical;box-orient:vertical;-webkit-line-clamp:2;overflow:hidden;}101 | Turning HOA Struggles Into Strength and Trust