Hole in the Wall Business Podcast

In this episode, we sit down with Joel Moss from Rytech Restoration. He’s been in this world for a long time, starting out in the trades and eventually building and selling his own restoration company before stepping into a leadership role. We get into how he got started, what restoration work really looks like day to day, and what separates companies that grow from the ones that stay stuck. Joel also talks about walking into real ...

In this episode of the Hole In The Wall Business Podcast, Bill DeMent and James Groves sit down with Mark Holloway of Property Stewards to talk about a different approach to home services, property stewardship.

Instead of one-off jobs, this model focuses on long-term relationships and proactive service to create real value for homeowners.

If you’re in the trades or service industry this conversation will challenge how you thi...

Welcome to Episode 161 of The Hole in the Wall Business Podcast with Bill and James. In this episode Bill DeMent and James Groves tackle a very real topic that almost everyone in business experiences: Imposter Syndrome.You may feel like you don't belong. You may question your decisions. You may wonder when you will get "found out" for being an imposter.This episode digs into the real mental battles many fight when run...

Welcome to Episode 160 of The Hole in the Wall Business Podcast with Bill and James.In this episode, Bill DeMent and James Groves sit down with Andy Lawniczak and Ben Swanson from Precision Auto Wraps to talk about what really happens when a small business begins to grow.They break down the transition from a one man operation to a growing company with employees, systems, stronger financial visibility, and a more intentional brand. ...

In this episode, Bill DeMent and James Groves sit down with Jorge Figueroa to talk about leadership as a learned skill, not just a job title.

The conversation explores what real leadership looks like in practice, how leaders grow through adversity, and why intentional development is critical for building strong teams.

This episode is especially valuable for business owners, managers, and franchise leaders who want to improve...

In this episode, Bill DeMent and James Groves sit down with Carrie Moreau and Derrick Vittitou to talk about what it really takes to build and grow a service-based business without sacrificing trust or operational discipline.They dig into the realities of scaling in the trades, developing strong internal systems to creating accountability across a growing team. If you’re trying to grow without losing control or, almost more importa...

In this episode, Bill DeMent and James Groves break down one of the biggest challenges business owners face:

building a strong team without micromanaging.

Micromanagement kills trust, slows growth, and burns leaders out.

This conversation focuses on how to create accountability, empower employees, and scale a business without needing to control every detail.

If you’re a business owner, franchisee, or leader struggling to let go, this...

In this episode of the Hole In The Wall Business Podcast, Bill DeMent and James Groves deliver a powerful message for business owners, franchisees, and entrepreneurs alike:There is no Calvary, there is no hero, nobody’s coming to save you. Success doesn’t come from luck, timing, or outside rescue.Success comes from ownership over your own problems and discipline with consistent action.If you’ve ever waited for things to “get better...

In this episode of the Hole In The Wall Business Podcast Bill DeMent and James Groves sit down with Tony Hulbert of HorsePower Brands to discuss what it takes to build, scale, and sustain franchise success. Tony shares insights into franchise development, operational excellence, and how strong leadership fuels brand growth across multiple industries.If you’re a current or aspiring franchise owner, this episode offers clear and acti...

In this episode, Bill DeMent and James Groves talk with Les Clow, owner of Mr. Duct Cleaner, about what it takes to run a successful home service business. Les shares how he transitioned from the corporate world into entrepreneurship, the importance of building trust with customers, and the leadership lessons that helped him grow a scalable, values-driven company.

Follow us on our new YouTube channel https://www.youtube.com/@Hol...

In this episode, hosts Bill DeMent and James Groves sit down with Tony Busby and Steve Gensolin of Roof Roof.

They share their story of building a company that puts the customer over the insurance carriers. Roof Roof is a brand new concept that will change how Florida Homeowner engage with the insurance companies.

This is a must-listen for small business owners and anyone curious about what it really takes to grow a brand in ...

In this episode, we sit down with Tyler Specht of SquidCrate Video Strategy to unpack how small businesses can use video strategy to stand out, build trust, and grow faster.Tyler breaks down the difference between storytelling vs. selling, why Video Business Cards are powerful, and how short-form + long-form video can both drive leads.Whether you’re in the trades, service industry, or local business marketing, this episode gives yo...

In Episode 151, we sit down with Trish Murphy, founder of Marketing Smarty Pants and longtime outsourced CMO for Hole in the Wall Drywall Repair. Trish shares how she helps businesses clarify their message, refine their branding, and manage their marketing to consistently bring in more leads, revenue, and loyal customers.We cover:What marketing management really meansHow messaging shapes customer experienceTraining staff to deliver...

In Episode 150, we dive into the strategies, mindset, and actions that turn your business into the go-to brand in your market. From building trust and authority to delivering a consistent client experience, you’ll learn exactly how to position your business so customers think of YOU first every single time.We discuss:The difference between a recognizable brand and a “go-to” brandBuilding and protecting trust with your customersCons...

Welcome to The Hole in the Wall Business Podcast with Bill and James.In Episode 149, we’re joined by Fred Webster, a career ownership coach with The Entrepreneur’s Source (TES), who helps people transition from being stuck in a job to becoming successful franchise owners. Fred shares how TES helps uncover people's entrepreneurial potential, even when they don’t believe they have it yet.We dive deep into:What most people get wro...

Welcome to The Hole in the Wall Business Podcast with Bill and James.In this special 3-year anniversary episode, Bill and James look back on the growth of their business, the evolution of their brand, and the lessons they've learned about personal and professional development. Whether you're building a small business, scaling a brand, or just starting out, this episode is packed with insights on what it really takes to buil...

This week, Bill and James are joined by Jim Roman, business coach and founder of the Business Owner Institute. Jim shares his powerful personal story of loss and resilience, and walks us through the 9 stages of business growth, revealing what it really takes to build a company that runs—and grows—without you.From his beginnings in the restaurant industry, through franchise ownership with BNI, to coaching companies from survival to ...

You just got back from a business seminar, networking event, or franchise training: you're inspired, your notebook is full… now what?In this episode of The Hole in the Wall Business Podcast, Bill and James share a step by step framework for turning that post training momentum into real business results. Learn how to retain valuable insights, follow up effectively, and keep the flame alive long after the event ends.

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In this special origin story episode, Tyler Specht sits down with co-host James Groves to uncover his unexpected path—from backstage entertainment gigs and African missions to becoming the operational mastermind behind one of the most systemized drywall franchises in the country.James shares the wild turns of his career, his time building in Zambia, and the mindset and operational structure that helped turn Hole in the Wall Drywall...