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July 28, 2021 23 min

Nicole McBee has worked with over 300 home care agencies, many in her home state of Missouri but also many in Michigan, North Carolina, Florida and other locations. Her expertise and bubbly infectious personality are unmatched. In this episode of Home Care Heroes, I learned that Nicole likes to organize her advice into 3 part plans.

Since we share a lot of customers with Nicole in Missouri, we tended to talk about Missouri Medicaid home care a great deal, but as you'll see from the outlines below and listening to the episode, her advice applies nationwide.

Nicole's 3 Pillars of Home Care Consulting:

  • Compliance,
  • The Business, and
  • Recruiting and Retention
  • Nicole's 3 phase plan to rolling out systems:

  • Electronic Visit Verification (EVV) first: Get your schedules clock-ins and clock-outs flowing smoothly
  • Payroll: Next have your EVV system flow to your payroll
  • Billing:  Nicole said "If your butt cheeks are in the seat, your not out caring for your caregivers."
  • You can reach Nicole on 314-650-6712 or visit her website at

    Home Care Heroes is produced and sponsored by Ankota - the Software for the Heroes of Home Care. We truly embrace the notion that caregivers and home care companies are heroes. Our top priorities simplicity, caregiver retention and outstanding service. Visit us at

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