Artificial intelligence is everywhere right now—but what does it really mean for home care and day services?
On this episode of Home Care Heroes and Day Service Stars, host Ken Accardi welcomes back Nick Bonitatibus for his third appearance. This time, the conversation zeroes in on AI—how it can truly help agencies, and where it often goes wrong.
Why AI Isn’t Magic (But Feels Like It Sometimes)
Nick shares the story of a home care owner who felt overwhelmed creating SOPs for her fast-growing agency. In just minutes, AI helped her map out recruitment processes and document workflows—something she thought would take weeks. Watching AI handle that task literally brought her to tears.
That moment captures what AI can be for agency leaders: not a replacement for people, but a superpower that clears away busywork so you can focus on relationships, growth, and care.
Where Agencies Miss the Mark
AI is only as good as the input it gets. Many leaders get disappointing results because they type in a vague request and expect polished content. Nick stresses the importance of better prompting—using context, voice input, and your own stories to guide AI. Without that, you risk posting the kind of generic, obviously AI-written content that turns caregivers and clients off.
AI That Strengthens (Not Weakens) Relationships
Both Ken and Nick emphasize a simple truth: home care is a relationship business. Done wrong, AI makes you sound robotic. Done right, it helps you:
- Draft SOPs and policies that once took hours
- Speed up recruiting by quickly reviewing applications
- Save staff time on visit notes and clock-outs
- Spark fresh, authentic caregiver communications and social media posts
The key is not to let AI replace your voice, but to let it make your voice stronger.
A Look Ahead
Ken closes by sharing some of the ways Ankota is embedding AI directly into agency workflows—from smarter shift recommendations to faster visit reviews. Both he and Nick agree: AI isn’t here to erase the human side of care. It’s here to give you more time for it.
👉 Listen to the full episode to hear the practical do’s and don’ts of AI in home care, plus a preview of new AI tools coming to the industry.
Home Care Heroes and Day Service Stars is produced and sponsored by Ankota - If you provide services that enable older or disabled people to continue living at home , Ankota can provide you the software to successfully run your agency. Visit us at https://www.ankota.com.
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