In the final episode of a three-part series on “Doing It Right in Home Care,” industry icon Ginny Kenyon joins Ken Accardi on the Home Care Heroes and Day Service Stars podcast to focus on a critical pillar of home care success: creating a strong, values-driven culture that drives hiring and retention. With decades of leadership and consulting experience, Ginny shares actionable insights and heartfelt stories that show how the right culture can become a home care agency’s superpower.
Key learning points are as follows:
- Why Culture is the Foundation of Successful Home Care
- Recruiting for Culture Fit, Not Just Credentials
- The Secret to Retention: Making People Feel They Belong
- Creating a Learning Organization That Grows Together
- Answering the Phone Is Culture Too
- Peer Accountability and Shared Ownership
- Culture is the Key to Growth
Final Thoughts from Ginny Kenyon
Ginny closes the episode with heartfelt advice: build your culture from your values, hire people who share those values, and empower your team to learn and grow together. That’s how you create a workplace people don’t want to leave—even when other opportunities come knocking.
Home Care Heroes and Day Service Stars is produced and sponsored by Ankota - If you provide services that enable older or disabled people to continue living at home , Ankota can provide you the software to successfully run your agency. Visit us at https://www.ankota.com.
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