How To Build and Retain a Winning Home Care Team in 2025

In the final episode of a three-part series on “Doing It Right in Home Care,” industry icon Ginny Kenyon joins Ken Accardi on the Home Care Heroes and Day Service Stars podcast to focus on a critical pillar of home care success: creating a strong, values-driven culture that drives hiring and retention. With decades of leadership and consulting experience, Ginny shares actionable insights and heartfelt stories that show how the right culture can become a home care agency’s superpower.

Key learning points are as follows:

• Why Culture is the Foundation of Successful Home Care
• Recruiting for Culture Fit, Not Just Credentials
• The Secret to Retention: Making People Feel They Belong
• Creating a Learning Organization That Grows Together
• Answering the Phone Is Culture Too
• Peer Accountability and Shared Ownership
• Culture is the Key to Growth

Final Thoughts from Ginny Kenyon

Ginny closes the episode with heartfelt advice: build your culture from your values, hire people who share those values, and empower your team to learn and grow together. That’s how you create a workplace people don’t want to leave—even when other opportunities come knocking.

Home Care Heroes and Day Service Stars is produced and sponsored by Ankota - If you provide services that enable older or disabled people to continue living at home , Ankota can provide you the software to successfully run your agency. Visit us at https://www.ankota.com.