August 24, 2023 • 20 mins
In this episode, Molly Haislip, home health senior vice president of operations at Compassus, discusses operational and clinical excellence in home health, as well as her passion for advancing career opportunities for women. And don't miss Molly's touching personal story about the patient experience that changed the course of her career.
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Episode Transcript
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Ashton Jones (00:04):
Hi everyone, I'm Ashton Jones and this is Home is
where the health is. Thispodcast brings you the latest
news on progress and innovationin the home based healthcare
space in association withcompasses. At the end of the day
every person deserves to becared for with compassion,
whether they're recovering athome, dealing with a serious
(00:25):
illness or nearing the end oflife in the place they call home
no less. That's why every monthwe feature different subject
matter experts. We dive deepinto how their work is improving
home based health care forpatients. In today's episode,
we're discussing operational andclinical excellence, as well as
promoting women in leadershipwith our guests, Molly Haislip,
(00:47):
home held senior vice presidentof operations at compasses and
don't miss Molly's touchingpersonal story about the patient
experience that changed thecourse of her career. There's
all that more coming up on Homeis where the health is.
(01:08):
Hey, everyone, welcome back toHome is where the health is.
We're so glad that you decidedto tune in today because we have
a bright and accomplished gueston the podcast, home health
Senior Vice President ofOperations at compasses. Molly
Haislip. Molly, thank you forbeing here this morning. How are
you doing?
Unknown (01:27):
I'm great. I'm so grateful to be here with you
Ashton on this podcast. Thanksfor having me.
Ashton Jones (01:33):
Of course. Well, once again, it's great to have
you here. I want to start offtoday's episode, like we always
do and just get a little bitmore information about you and
your background. So before weeven go into the professional
side, what are some things thatpeople need to know about you
personally?
Unknown (01:51):
Great question. I am married to my high school
sweetheart. We have fourbeautiful grown graduated
college children. Oh, we havethree elderly dogs at home. And
many people know about mybeloved big Steve. He is
actually my father's dog. Whenhe passed in 2019. I did inherit
(02:14):
him. He's a tiny Chihuahua. Heis not big. But he has a big
personality.
Ashton Jones (02:18):
Yes, they always do.
Unknown (02:20):
So my children, my my pets and my husband are my
biggest fans and really couldnot be successful in my career
without the support of them.
Ashton Jones (02:31):
Did you always know that you wanted to be in
the healthcare space? Yes.
Unknown (02:34):
I knew from a very early age. At the age of nine, I
was volunteering at the nursinghome. I think it's volunteering.
I was voluntold voluntold, Iwould go with them. My mom,
during the summer at night, sheworked third shift. Matter of
fact, this is the first time inmy life that she hasn't worked
(02:55):
third shift. But I worked withan incredible, amazing group of
CNAs that took me under theirwing. I did a lot of laundry, I
passed out ice and I put calledlights on pillows. I carried the
little red wagon around thelibrary books and also passed
out the mail and in some cases,read the mail to our residents
(03:18):
and fell in love with beingthere and caring for those those
patients and and the people thatI worked with. So I knew very
early on.
Ashton Jones (03:30):
So how did you find yourself in the home based
care space specifically, becausethat is different than what you
saw for yourself, you know,starting out at the age of nine.
Unknown (03:41):
Right? So at 17 I actually in high school, became
a CNA and worked at the nursinghome once I left there and went
to another company and became aprivate duty CNA so that was
really my first step in andcaring for people in their home.
From there, I was able to growmy career into an operational
(04:01):
growth sales type situation witha hospice company. And so that
was really the beginning of myhome based journey. And I've
been there ever since for thelast 20 plus years.
Ashton Jones (04:13):
That's awesome.
Can you tell us what brings youthe most fulfillment? From a day
on the job?
Unknown (04:20):
Yeah, it's the care moments and the share moments
that I get to be a part of everysingle day. While I'm not doing
direct patient care, I get tohear the moments that we share
with our patients and families,the celebrations, the smiles of
my my caregiving team, thatsense of pride that they feel
right, that I see when I'm ableto experience those things and
(04:44):
then give of myself and being ofservice to those that are that
are doing that caregiving. Itreally does fill my cup so that
I can continue to pour intoothers.
Ashton Jones (04:58):
Well on that note Let's go ahead and jump into our
first main topic of the day. Iwant to start off by talking
about clinical and operationalexcellence in our home health
programs, because we've seen somuch positive growth. So Molly
as a leader, what have younoticed?
Unknown (05:15):
We are meeting in many cases exceeding top quartile
results in our industry, we'reseeing that access to care is
increasing across all markets.
Our teammate engagement scoresacross all lines of business
have improved in all 37 areas ofour engagement survey. There,
there is definitely a directcorrelation between the growth
(05:35):
and access to care we'vecreated, but also our quality
scores celebrating some of thehighest in the country. And with
our retention results,especially post pandemic, we're
seeing those engagement scores,and all of those things work in
harmony together for what we areexperiencing right now.
Ashton Jones (05:55):
Well, in our May episode, when we had Jeff Marsh
chief growth officer compasseson, he touched briefly on how
our home health star ratingswere really seeing a significant
increase in the last few years.
So what are some of the keyfactors or practices that you
believe have played a pivotalrole in achieving that
improvement,
Unknown (06:14):
there are really three key factors that have
contributed to the level ofexcellence we've achieved. It's
our focus on building ourclinical capabilities, right
attracting and retaining toptalent, and then fostering an
engagement of every singlemember of our team. We know that
each member of our team makes aunique contribution. And that's
(06:36):
best achieved through ourculture of care for who I am.
Ashton Jones (06:40):
So to achieve excellence, you definitely have
to have a great team, of course,so how does compasses attract,
engage and retain top talent,
Unknown (06:49):
I do indeed have a great team. By leaning in on who
we are, through that care forwho I am culture, that level of
engagement with our clinicianreally resonates and attaches
purpose to their contributionsthrough the work they do in our
communities. We are learningmore and more every day, our
(07:09):
culture is our strongest valueproposition. Our clinical
quality scores are also growing,we're keeping more and more
patients successful at home.
This builds trust and confidencein our abilities to retain that
top talent and attract evenmore,
Ashton Jones (07:25):
and what are some of the ways you're investing in
your team or even the way thatthe company is investing in home
healthcare as a whole?
Unknown (07:32):
Sure, we have created a clinical ladder that our
clinicians can participate inthat will expand their knowledge
base and their earningpotential. We started this last
October. And I'm proud to saythat this October, we're
actually expanding the ladder toour therapist, and it will be
called therapy ladder. Theseladders really allow our
(07:53):
clinicians and therapists tomove higher and higher in their
own development at their ownpace. And it provides
significant opportunities forthem to not only expand their
knowledge, but develop theirleadership skill set. They get
to teach, they learn how topresent this personal and
professional development reallycreates that that teammate
(08:15):
cohort, and it improves thecapabilities that they have. But
it's really warming up the benchso that we have leaders on board
and ready to take on as wecontinue to increase our access
and to patient care and grow.
Ashton Jones (08:29):
Yeah, definitely.
And looking at the oppositeside, you know, transitioning
from talking about internally tothen externally? What are some
of the big advantages of homehealth care for our patients.
Unknown (08:41):
And I think the biggest advantage for the patients in
home health isn't just thequality of care that they
receive. But it's really aboutthe expanded continuum of care
that can create that seamlesstransition from hospital based
care to home base care. This isespecially true when we're
partnered with a health caresystem, where patients can
(09:01):
experience the convenience ofrecovering in a familiar
surrounding while stillreceiving that appropriate
medical attention and support.
Also where their families can beactive participants in their
recovery.
Ashton Jones (09:14):
So what opportunities do you believe
there are in the home healthcarespace in the future, that could
be five years 10 years or evenmore into the future?
Unknown (09:24):
The home health space is likely to see significant
advancements in the coming yearsdue to technological
advancements, just the shift inthe population that we see and
then Preferences for patients tobe at home. Right. Advances in
in telehealth technology willallow healthcare providers to
remotely monitor those patientsand their health conditions and
(09:47):
provide consultations. This isreally going to improve access
to health care, especially forthose who are in remote or
underserved areas. The agingpopulation in and of itself.
will create a huge growingdemand for our services we are
seeing that silver tsunamihappened now, I can't wait to
see care coordination platformsoccur. So that this the
(10:12):
integrated platforms wherepatients can connect to
caregivers can connect to otherhealth care health care
professionals, it's going tohelp facilitate better
communication, collaboration,coordination of care plans,
ultimately, improving patientoutcomes. There's so many things
that I missed, but that's whatreally the future is going to
(10:32):
hold for us.
Ashton Jones (10:36):
Well, we're gonna go ahead and take a quick break
from our main discussion toshare a story with you. And the
reason we want to spend a littletime on a single story is
because when you're looking atthe big picture, it's so easy to
forget about all the people whoare really impacted by this
work. And at the end of the day,it's all about changing your
life. So before we get started,I did ask Molly to come prepared
(10:59):
with a story for all of yousomething that has really
impacted her both professionallyand personally. Molly, you told
me that your story is about apatient experience that had such
a profound impact on you that itreally changed the entire course
of your professional journey.
Can you tell us a little bitabout it?
Unknown (11:18):
Yeah, it happened as when I was a CNA in high school.
And just so happened, I wasworking for my mom that night,
she was our she was our leadcharge nurse. And she knew
something that I didn't. We weretaking care of a gentleman who
had been a farmer in ourcommunity for all his life, he
(11:40):
had diabetes. And had, he was adouble amputee. Both of his legs
were gone. And he was veryprecious to me. And some time in
the middle of my shift. Andagain, it's third shift. So it's
the middle of the night, andit's probably 3am. She says,
Hey, I need you to go and andstay with him for a little
(12:03):
while. I was a little annoyed,because I had things to do. And
I said, why he's fine. She goes,No, go on and just just hang
out, see what you can do forhim. And I'm standing in the
hallway across from the nurse'sstation looking at her. And no
one was coming. He was dying. Hewas actively dying, and his son
(12:27):
wasn't on the way. And when Ientered his room, he that was
the first thing he asked me. Hesaid is is my son coming? And I
didn't really know what to say.
And I said, you know, he's hemight be on his way, I'm not
really sure. What can I do foryou. And he asked me to hold his
hand. And I remember thinking tomyself, this is the roughest
(12:54):
little hand I have ever touched.
And I hailed his son for thenext two hours.
And he died. But I was with him.
So it was the first time that Irealized that I have all these
patients that I care for everyday. And there wasn't hospice in
(13:19):
our building. We didn't have itat the time. So when I did learn
about hospice and the focus onpeople not dying alone, it was
it really changed the course ofmy career and what I wanted to
do, and how I ended up inhospice in the first place, and
home based care, rather, nowthat I'm in leading home health,
(13:41):
but this gentleman changed mylife. And it was the first time
that I had experienced a gooddeath. He was not alone. And he
was very grateful to me. And wewe spent the time talking, I
really didn't know at the timethat he was that going to pass
on that quickly. I later learnedthat once a person gets very
(14:06):
relaxed, and they feel goodabout where they are, they can
choose to go. And he chose to gowith me holding his hand.
Ashton Jones (14:13):
Well, I know that he really appreciated your
kindness and i i can tell howmuch that story has impacted you
just from seeing you tell it,but I'm really grateful that
you're willing to share it eventhough it is very emotional. It
really
Unknown (14:29):
is. But I wouldn't change anything because it
changed my life.
Ashton Jones (14:36):
Well, let's go ahead and continue our
discussion with a topic that Iknow Molly is passionate about.
And that's advancing career andleadership opportunities for
women at compasses. In fact,Mali played a key role in
setting up a women andleadership panel at the home
office recently and had had sucha great response rate that we
had to find a bigger space tohold everyone. So Molly, where
(14:59):
does your passion Shouldn't stemfrom?
Unknown (15:02):
Yeah, in my career, I've been led by mostly men. And
my passion comes from mypersonal experiences with that.
So in a company with 80%, women,I thought, maybe we're missing
something with the fact that weneed to get these women ready
for future leadership positions,especially with the explosive
(15:22):
growth in our healthcare space.
I wanted to really create aplatform for self development
and mentoring for womeninterested in leadership. So we
could really share ourcollective experiences and our
knowledge. I want womensupporting women. Yes. So
instead of being in competitionwith one another, we could
(15:42):
really grow our collectiveskills and make ourselves really
indispensable, as well ascreating some really great
future leaders.
Ashton Jones (15:52):
Yeah, well, it's true that women face different
challenges in the workplace. Andso how would you say that some
of those challenges are unique?
Unknown (16:01):
Well, I believe that we can have it all. However, many
people believe that work lifebalance is a thing. And it's not
because balance suggests thatthings are equal. So I like to
say work life harmony, becausesome days your work will take
you on in ways that your familydinner, maybe you ordering a
(16:23):
pizza, and you need to finish upthat report or you need to have
that conversation. I thinksometimes, you know, as leaders,
especially, you know, with mychildren being grown, especially
for younger leaders, we make itlook easy, because we don't have
the same types of of things. Wedon't have diapers or daycare
(16:44):
that are gonna keep us or a sickchild. So I think that with how
families are changing, and howany caregiver is doing double
duty, taking care of a familyand having a career in
leadership. I think that havingmentors and opportunities for
self development is so importantfor our future,
Ashton Jones (17:05):
right? For sure.
So as we said, compassesworkforce is made up of mostly
women, actually more than 80%women. And we were recently
recognized as one of Newsweek'sgreatest workplaces for women.
So how does that impact anorganization?
Unknown (17:22):
I was delighted to learn that we were recognized by
Newsweek as a greatestworkplaces for women. But I'm
not surprised. Our focus and thework we've done, and Inclusion,
Diversity, Equity and acceptancepowered by belonging really does
reinforce the focus that we'vehad for women in the workplace.
Ashton Jones (17:43):
How would you describe your leadership style?
And what do you think it meansto be an effective leader in
this space?
Unknown (17:51):
Authenticity, I'm authentic ethnic, it requires a
great amount of vulnerability. Ithink that those things build
trust, I'm constantly learningnew ways to be more effective.
But I'm really at my best whenI'm practicing that
vulnerability with my team. Idon't have all of the answers.
(18:11):
And in that connection, it itdoes come across in a very
genuine way, and neverinsincere. And I think that
sometimes when we have to makedecisions that can come off as
insincere, those sharedexperiences and navigating
difficult situations, reallyhumanizes leadership, when
(18:34):
you're able to say, Hey, this iswhat I went through once. I
believe you've got to be willingto admit that trying to please
people is really selfishness indisguise. One could say I'm very
direct, yet I'm approachable.
And I really wouldn't want to beany different. Who I am at work
is who I am at home. And I thinkthat lends itself to why I am
(18:58):
effective in my role is becauseI can relate to every person on
our team.
Ashton Jones (19:05):
So as we come to a close, Molly, what message do
you want to leave our audiencewith today?
Unknown (19:11):
Integrated home base care will continue to evolve and
compasses will continue to notonly monitor those trends and
shifts, but each colleague willbe an active citizen, and
participate in the advocacy thatwill support the communities
that we serve. By creating agreater access to care in a way
that people want it at home.
We're going to continue toinvest in innovation that
(19:34):
creates efficiency and we willcontinue to to invest in the
growth and development of ourleaders for the future. And I
think that's the most importantthing that I can say is that the
focus on now and in the futureis what really sets us apart
Ashton Jones (19:56):
Well, that brings us to the end of this episode of
Home is where The health istoday we talked about clinical
and operational excellence andthe importance of leadership
development opportunities forwomen in the workforce. Molly, I
want to thank you for being ourguest and sharing such
insightful information on HomeHealth excellence, and the
programs that are in motion forwomen at compasses. For our
(20:19):
listeners, we hope you foundtoday's topics interesting and
informative. We want to coverthe content you want to hear. Do
you have an idea for a futureepisode? Go ahead and send it to
communications@compasses.com. Ifyou liked today's episode, and
you're listening on a streamingservice, go ahead and give us a
like and a follow. And be sureto tune in next month for
(20:41):
another in depth discussion oninnovation in the home based
healthcare space with one of ourexperts. Until then, this is
Ashton Jones with Home is wherethe help is. Thanks for
listening
Hi everyone, I'm Ashton Jones and this is Home is
where the health is. Thispodcast brings you the latest
news on progress and innovationin the home based healthcare
space in association withcompasses. At the end of the day
every person deserves to becared for with compassion,
whether they're recovering athome, dealing with a serious
(00:25):
illness or nearing the end oflife in the place they call home
no less. That's why every monthwe feature different subject
matter experts. We dive deepinto how their work is improving
home based health care forpatients. In today's episode,
we're discussing operational andclinical excellence, as well as
promoting women in leadershipwith our guests, Molly Haislip,
(00:47):
home held senior vice presidentof operations at compasses and
don't miss Molly's touchingpersonal story about the patient
experience that changed thecourse of her career. There's
all that more coming up on Homeis where the health is.
(01:08):
Hey, everyone, welcome back toHome is where the health is.
We're so glad that you decidedto tune in today because we have
a bright and accomplished gueston the podcast, home health
Senior Vice President ofOperations at compasses. Molly
Haislip. Molly, thank you forbeing here this morning. How are
you doing?
Unknown (01:27):
I'm great. I'm so grateful to be here with you
Ashton on this podcast. Thanksfor having me.
Ashton Jones (01:33):
Of course. Well, once again, it's great to have
you here. I want to start offtoday's episode, like we always
do and just get a little bitmore information about you and
your background. So before weeven go into the professional
side, what are some things thatpeople need to know about you
personally?
Unknown (01:51):
Great question. I am married to my high school
sweetheart. We have fourbeautiful grown graduated
college children. Oh, we havethree elderly dogs at home. And
many people know about mybeloved big Steve. He is
actually my father's dog. Whenhe passed in 2019. I did inherit
(02:14):
him. He's a tiny Chihuahua. Heis not big. But he has a big
personality.
Ashton Jones (02:18):
Yes, they always do.
Unknown (02:20):
So my children, my my pets and my husband are my
biggest fans and really couldnot be successful in my career
without the support of them.
Ashton Jones (02:31):
Did you always know that you wanted to be in
the healthcare space? Yes.
Unknown (02:34):
I knew from a very early age. At the age of nine, I
was volunteering at the nursinghome. I think it's volunteering.
I was voluntold voluntold, Iwould go with them. My mom,
during the summer at night, sheworked third shift. Matter of
fact, this is the first time inmy life that she hasn't worked
(02:55):
third shift. But I worked withan incredible, amazing group of
CNAs that took me under theirwing. I did a lot of laundry, I
passed out ice and I put calledlights on pillows. I carried the
little red wagon around thelibrary books and also passed
out the mail and in some cases,read the mail to our residents
(03:18):
and fell in love with beingthere and caring for those those
patients and and the people thatI worked with. So I knew very
early on.
Ashton Jones (03:30):
So how did you find yourself in the home based
care space specifically, becausethat is different than what you
saw for yourself, you know,starting out at the age of nine.
Unknown (03:41):
Right? So at 17 I actually in high school, became
a CNA and worked at the nursinghome once I left there and went
to another company and became aprivate duty CNA so that was
really my first step in andcaring for people in their home.
From there, I was able to growmy career into an operational
(04:01):
growth sales type situation witha hospice company. And so that
was really the beginning of myhome based journey. And I've
been there ever since for thelast 20 plus years.
Ashton Jones (04:13):
That's awesome.
Can you tell us what brings youthe most fulfillment? From a day
on the job?
Unknown (04:20):
Yeah, it's the care moments and the share moments
that I get to be a part of everysingle day. While I'm not doing
direct patient care, I get tohear the moments that we share
with our patients and families,the celebrations, the smiles of
my my caregiving team, thatsense of pride that they feel
right, that I see when I'm ableto experience those things and
(04:44):
then give of myself and being ofservice to those that are that
are doing that caregiving. Itreally does fill my cup so that
I can continue to pour intoothers.
Ashton Jones (04:58):
Well on that note Let's go ahead and jump into our
first main topic of the day. Iwant to start off by talking
about clinical and operationalexcellence in our home health
programs, because we've seen somuch positive growth. So Molly
as a leader, what have younoticed?
Unknown (05:15):
We are meeting in many cases exceeding top quartile
results in our industry, we'reseeing that access to care is
increasing across all markets.
Our teammate engagement scoresacross all lines of business
have improved in all 37 areas ofour engagement survey. There,
there is definitely a directcorrelation between the growth
(05:35):
and access to care we'vecreated, but also our quality
scores celebrating some of thehighest in the country. And with
our retention results,especially post pandemic, we're
seeing those engagement scores,and all of those things work in
harmony together for what we areexperiencing right now.
Ashton Jones (05:55):
Well, in our May episode, when we had Jeff Marsh
chief growth officer compasseson, he touched briefly on how
our home health star ratingswere really seeing a significant
increase in the last few years.
So what are some of the keyfactors or practices that you
believe have played a pivotalrole in achieving that
improvement,
Unknown (06:14):
there are really three key factors that have
contributed to the level ofexcellence we've achieved. It's
our focus on building ourclinical capabilities, right
attracting and retaining toptalent, and then fostering an
engagement of every singlemember of our team. We know that
each member of our team makes aunique contribution. And that's
(06:36):
best achieved through ourculture of care for who I am.
Ashton Jones (06:40):
So to achieve excellence, you definitely have
to have a great team, of course,so how does compasses attract,
engage and retain top talent,
Unknown (06:49):
I do indeed have a great team. By leaning in on who
we are, through that care forwho I am culture, that level of
engagement with our clinicianreally resonates and attaches
purpose to their contributionsthrough the work they do in our
communities. We are learningmore and more every day, our
(07:09):
culture is our strongest valueproposition. Our clinical
quality scores are also growing,we're keeping more and more
patients successful at home.
This builds trust and confidencein our abilities to retain that
top talent and attract evenmore,
Ashton Jones (07:25):
and what are some of the ways you're investing in
your team or even the way thatthe company is investing in home
healthcare as a whole?
Unknown (07:32):
Sure, we have created a clinical ladder that our
clinicians can participate inthat will expand their knowledge
base and their earningpotential. We started this last
October. And I'm proud to saythat this October, we're
actually expanding the ladder toour therapist, and it will be
called therapy ladder. Theseladders really allow our
(07:53):
clinicians and therapists tomove higher and higher in their
own development at their ownpace. And it provides
significant opportunities forthem to not only expand their
knowledge, but develop theirleadership skill set. They get
to teach, they learn how topresent this personal and
professional development reallycreates that that teammate
(08:15):
cohort, and it improves thecapabilities that they have. But
it's really warming up the benchso that we have leaders on board
and ready to take on as wecontinue to increase our access
and to patient care and grow.
Ashton Jones (08:29):
Yeah, definitely.
And looking at the oppositeside, you know, transitioning
from talking about internally tothen externally? What are some
of the big advantages of homehealth care for our patients.
Unknown (08:41):
And I think the biggest advantage for the patients in
home health isn't just thequality of care that they
receive. But it's really aboutthe expanded continuum of care
that can create that seamlesstransition from hospital based
care to home base care. This isespecially true when we're
partnered with a health caresystem, where patients can
(09:01):
experience the convenience ofrecovering in a familiar
surrounding while stillreceiving that appropriate
medical attention and support.
Also where their families can beactive participants in their
recovery.
Ashton Jones (09:14):
So what opportunities do you believe
there are in the home healthcarespace in the future, that could
be five years 10 years or evenmore into the future?
Unknown (09:24):
The home health space is likely to see significant
advancements in the coming yearsdue to technological
advancements, just the shift inthe population that we see and
then Preferences for patients tobe at home. Right. Advances in
in telehealth technology willallow healthcare providers to
remotely monitor those patientsand their health conditions and
(09:47):
provide consultations. This isreally going to improve access
to health care, especially forthose who are in remote or
underserved areas. The agingpopulation in and of itself.
will create a huge growingdemand for our services we are
seeing that silver tsunamihappened now, I can't wait to
see care coordination platformsoccur. So that this the
(10:12):
integrated platforms wherepatients can connect to
caregivers can connect to otherhealth care health care
professionals, it's going tohelp facilitate better
communication, collaboration,coordination of care plans,
ultimately, improving patientoutcomes. There's so many things
that I missed, but that's whatreally the future is going to
(10:32):
hold for us.
Ashton Jones (10:36):
Well, we're gonna go ahead and take a quick break
from our main discussion toshare a story with you. And the
reason we want to spend a littletime on a single story is
because when you're looking atthe big picture, it's so easy to
forget about all the people whoare really impacted by this
work. And at the end of the day,it's all about changing your
life. So before we get started,I did ask Molly to come prepared
(10:59):
with a story for all of yousomething that has really
impacted her both professionallyand personally. Molly, you told
me that your story is about apatient experience that had such
a profound impact on you that itreally changed the entire course
of your professional journey.
Can you tell us a little bitabout it?
Unknown (11:18):
Yeah, it happened as when I was a CNA in high school.
And just so happened, I wasworking for my mom that night,
she was our she was our leadcharge nurse. And she knew
something that I didn't. We weretaking care of a gentleman who
had been a farmer in ourcommunity for all his life, he
(11:40):
had diabetes. And had, he was adouble amputee. Both of his legs
were gone. And he was veryprecious to me. And some time in
the middle of my shift. Andagain, it's third shift. So it's
the middle of the night, andit's probably 3am. She says,
Hey, I need you to go and andstay with him for a little
(12:03):
while. I was a little annoyed,because I had things to do. And
I said, why he's fine. She goes,No, go on and just just hang
out, see what you can do forhim. And I'm standing in the
hallway across from the nurse'sstation looking at her. And no
one was coming. He was dying. Hewas actively dying, and his son
(12:27):
wasn't on the way. And when Ientered his room, he that was
the first thing he asked me. Hesaid is is my son coming? And I
didn't really know what to say.
And I said, you know, he's hemight be on his way, I'm not
really sure. What can I do foryou. And he asked me to hold his
hand. And I remember thinking tomyself, this is the roughest
(12:54):
little hand I have ever touched.
And I hailed his son for thenext two hours.
And he died. But I was with him.
So it was the first time that Irealized that I have all these
patients that I care for everyday. And there wasn't hospice in
(13:19):
our building. We didn't have itat the time. So when I did learn
about hospice and the focus onpeople not dying alone, it was
it really changed the course ofmy career and what I wanted to
do, and how I ended up inhospice in the first place, and
home based care, rather, nowthat I'm in leading home health,
(13:41):
but this gentleman changed mylife. And it was the first time
that I had experienced a gooddeath. He was not alone. And he
was very grateful to me. And wewe spent the time talking, I
really didn't know at the timethat he was that going to pass
on that quickly. I later learnedthat once a person gets very
(14:06):
relaxed, and they feel goodabout where they are, they can
choose to go. And he chose to gowith me holding his hand.
Ashton Jones (14:13):
Well, I know that he really appreciated your
kindness and i i can tell howmuch that story has impacted you
just from seeing you tell it,but I'm really grateful that
you're willing to share it eventhough it is very emotional. It
really
Unknown (14:29):
is. But I wouldn't change anything because it
changed my life.
Ashton Jones (14:36):
Well, let's go ahead and continue our
discussion with a topic that Iknow Molly is passionate about.
And that's advancing career andleadership opportunities for
women at compasses. In fact,Mali played a key role in
setting up a women andleadership panel at the home
office recently and had had sucha great response rate that we
had to find a bigger space tohold everyone. So Molly, where
(14:59):
does your passion Shouldn't stemfrom?
Unknown (15:02):
Yeah, in my career, I've been led by mostly men. And
my passion comes from mypersonal experiences with that.
So in a company with 80%, women,I thought, maybe we're missing
something with the fact that weneed to get these women ready
for future leadership positions,especially with the explosive
(15:22):
growth in our healthcare space.
I wanted to really create aplatform for self development
and mentoring for womeninterested in leadership. So we
could really share ourcollective experiences and our
knowledge. I want womensupporting women. Yes. So
instead of being in competitionwith one another, we could
(15:42):
really grow our collectiveskills and make ourselves really
indispensable, as well ascreating some really great
future leaders.
Ashton Jones (15:52):
Yeah, well, it's true that women face different
challenges in the workplace. Andso how would you say that some
of those challenges are unique?
Unknown (16:01):
Well, I believe that we can have it all. However, many
people believe that work lifebalance is a thing. And it's not
because balance suggests thatthings are equal. So I like to
say work life harmony, becausesome days your work will take
you on in ways that your familydinner, maybe you ordering a
(16:23):
pizza, and you need to finish upthat report or you need to have
that conversation. I thinksometimes, you know, as leaders,
especially, you know, with mychildren being grown, especially
for younger leaders, we make itlook easy, because we don't have
the same types of of things. Wedon't have diapers or daycare
(16:44):
that are gonna keep us or a sickchild. So I think that with how
families are changing, and howany caregiver is doing double
duty, taking care of a familyand having a career in
leadership. I think that havingmentors and opportunities for
self development is so importantfor our future,
Ashton Jones (17:05):
right? For sure.
So as we said, compassesworkforce is made up of mostly
women, actually more than 80%women. And we were recently
recognized as one of Newsweek'sgreatest workplaces for women.
So how does that impact anorganization?
Unknown (17:22):
I was delighted to learn that we were recognized by
Newsweek as a greatestworkplaces for women. But I'm
not surprised. Our focus and thework we've done, and Inclusion,
Diversity, Equity and acceptancepowered by belonging really does
reinforce the focus that we'vehad for women in the workplace.
Ashton Jones (17:43):
How would you describe your leadership style?
And what do you think it meansto be an effective leader in
this space?
Unknown (17:51):
Authenticity, I'm authentic ethnic, it requires a
great amount of vulnerability. Ithink that those things build
trust, I'm constantly learningnew ways to be more effective.
But I'm really at my best whenI'm practicing that
vulnerability with my team. Idon't have all of the answers.
(18:11):
And in that connection, it itdoes come across in a very
genuine way, and neverinsincere. And I think that
sometimes when we have to makedecisions that can come off as
insincere, those sharedexperiences and navigating
difficult situations, reallyhumanizes leadership, when
(18:34):
you're able to say, Hey, this iswhat I went through once. I
believe you've got to be willingto admit that trying to please
people is really selfishness indisguise. One could say I'm very
direct, yet I'm approachable.
And I really wouldn't want to beany different. Who I am at work
is who I am at home. And I thinkthat lends itself to why I am
(18:58):
effective in my role is becauseI can relate to every person on
our team.
Ashton Jones (19:05):
So as we come to a close, Molly, what message do
you want to leave our audiencewith today?
Unknown (19:11):
Integrated home base care will continue to evolve and
compasses will continue to notonly monitor those trends and
shifts, but each colleague willbe an active citizen, and
participate in the advocacy thatwill support the communities
that we serve. By creating agreater access to care in a way
that people want it at home.
We're going to continue toinvest in innovation that
(19:34):
creates efficiency and we willcontinue to to invest in the
growth and development of ourleaders for the future. And I
think that's the most importantthing that I can say is that the
focus on now and in the futureis what really sets us apart
Ashton Jones (19:56):
Well, that brings us to the end of this episode of
Home is where The health istoday we talked about clinical
and operational excellence andthe importance of leadership
development opportunities forwomen in the workforce. Molly, I
want to thank you for being ourguest and sharing such
insightful information on HomeHealth excellence, and the
programs that are in motion forwomen at compasses. For our
(20:19):
listeners, we hope you foundtoday's topics interesting and
informative. We want to coverthe content you want to hear. Do
you have an idea for a futureepisode? Go ahead and send it to
communications@compasses.com. Ifyou liked today's episode, and
you're listening on a streamingservice, go ahead and give us a
like and a follow. And be sureto tune in next month for
(20:41):
another in depth discussion oninnovation in the home based
healthcare space with one of ourexperts. Until then, this is
Ashton Jones with Home is wherethe help is. Thanks for
listening
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