In this episode, Andy dives into the delicate balance of achieving high performance in the hospitality industry without sacrificing exceptional guest experiences.
He shares insights into how leaders can connect their teams to a meaningful purpose, internalise it within individual departments, and foster intrinsic motivation among employees.
Practical steps on cascading organisation-wide values, mission, and vision down to every level are discussed, emphasizing the importance of genuine connection and human-centred approaches.
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