The MOD Report
Inospire’s The MOD Report with Dr. Ryan Giffen. A show on all things HR and the crazy things we go through as hospitality professionals that you’ll be discussing with friends, family, and colleagues.
Episodes
March 26, 2020 • 20 min
If you work for a small employer, you may not be entitled to received Paid Sick Leave under the new Families First Coronavirus Response Act. Conversely, small employers must understand how to mitigate their liability should they choose not to provide paid leave to employees. In this episode, Dr. Giffen addresses several key issues and questions including as a small employer, how do I qualify for an exemption from the Act? As an ...
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March 19, 2020 • 21 min
President Trump signed into law the Coronavirus Response Act on March 18, 2020. The law becomes effective in 15-days. The Act amends and expands FMLA on a temporary basis and provides emergency paid sick leave for employers with less than 500 employees. Employers are responsible for paying employees during that time but may receive a tax credit of 100% of the cost. Furthermore, Dr. Giffen discusses how to manage remote workers....
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March 16, 2020 • 21 min
The Corona Virus (COIVD-19) continues to worry employees and employers alike. The Federal Government (and some States) have issued recommendations and guidelines expecting employers to comply. The U.S. House of Representatives passed the Families First Coronavirus Response Act (HR. 6201). As of March 16, 2020, the Senate has yet to receive the bill. Should the bill make it to the President's desk, it will likely be signed. ...
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February 29, 2020 • 26 min
Around 20% of small businesses fail in their first year and 50% don’t survive past five years. Not Laurie Gray, founder of the Pie Bar in Long Beach, California. In this episode, Dr. Giffen welcomes Laurie to the studio to discuss entrepreneurship and women in hospitality and how passion is the driving cause of success. Also, Dr. Giffen briefly discusses servant leadership and how the captain and the crew of the Cat Ppalu is a t...
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Employee accountability and knowing how to navigate the legal climate in managing a California business is vital to the success of any organization. In this episode, Dr. Giffen briefly discusses what it takes to hold an employee accountable. Then, Steve Sheldon, managing partner and executive producer of events with EPIC Entertainment Group is in the studio to discuss the challenges and what it takes to manage an event company i...
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January 23, 2020 • 26 min
Businesses fail to make good leadership hiring decisions 82% of the time. In fact, only 1 and 10 leaders on your team are considered "great." Why? It's because an assumption is made by leaders that all people should be promoted simply because they "been there...done that!" Also, it's because of a lack of trust on both sides. Managers don't trust employees to do the work and employees don't trust ...
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January 13, 2020 • 32 min
First, Dr. Giffen rants about the serious price for poor leadership in hospitality. Then, Amber Michael, an Executive Meetings Manager at a resort in Huntington Beach, California provides a Gen Z perspective about hospitality education today. A discussion of whether a degree from a University in hospitality management was helpful and how programs today can better serve students by offering sales courses. Lastly, for the MOD repo...
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December 28, 2019 • 32 min
Organizational culture in the hospitality industry is broken. Listen to this episode to learn how abusive supervision hurts culture. Poor organizational culture fosters disengagement, low productivity, and even smaller profits. If hospitality companies wish to improve culture, an environment that is supportive and team-oriented is necessary. By engaging employees first, the overall organizational health will improve.
Transcri...
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December 14, 2019 • 40 min
In this episode, Dr. Giffen first rants about abusive supervisors in the hospitality industry and its impact on organizations and the bottom line. Then, a long-time friend and millennial, Elliot Ammon is in the studio to discuss his perspective (from a guest point of view) of poor guest service encounters in the industry and the need for repeat business. Lastly…..on the MOD report segment, something smells like poop……yes….poop as...
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November 29, 2019 • 25 min
First, Dr. Giffen rants about bad bosses in the restaurant industry and why we love to hate them. Then, we have a conversation with Giovanni Prada a corporate director of digital marketing for a hospitality group where we discuss robots and the possibility of taking over your jobs. Lastly, we dive into the final segment of the MOD report. We don't want to give too much away. But it entails search warrants, police officers, and...
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November 16, 2019 • 25 min
In this episode, Dr. Giffen argues the importance of all organizations adopting a hospitality 'people serving people' mentality. If you want customers to feel valued, cared for, and gain repeat business, you first start with hiring and retaining the right people who have a spirit to serve people.
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November 5, 2019 • 24 min
Passion, care, and love play a role in employee happiness and productivity. Just ask the founders and CEO's of company's of all sizes including JetBlue, Away, Spanx, and many more. Listen in to Dr. Giffen's key take-away's after recently meeting and talking with founders, CEO's and entrepreneurs at NPR's 2019 How I Built This Summit.
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October 20, 2019 • 18 min
If you're a leader or supervisor in the role of managing employee performance and find yourself struggling with delivering performance reviews, listen in on some simple steps you can take to deliver effective performance reviews that will likely motivate employees and help build a business culture while retaining great employees.
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October 5, 2019 • 16 min
Poor workplace culture cost the U.S. economy $223 billion in the last five years. Why? Because employees left managers who they believed created a corrosive environment. What can HR and leadership do to drive more profit to the bottom line? Listen in as Dr. Giffen provides 3-ideas on how to create a fun culture that will retain your employees longer.
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September 21, 2019 • 21 min
The California legislature introduced 2,576 employment bills in 2019. We discuss which employment laws will impact your business and the steps you can take.
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