Episode 48: Compliance as a Competitive Advantage

In the hospitality, restaurant, and retail world, employees power the guest experience. You don't have to look hard to find a trove of case studies and examples of great companies, like Costco or Hilton, that have a dedicated focus on providing a positive employee experience and high customer satisfaction and engagement. When we think of employee experience and factors that impact employee engagement, the focus is often turned to comp and benefits, manager relations, career development, and wellbeing (physical, mental, financial). But employee experience is more like Maslow's Hierarchy of Needs than a linear spectrum and the foundational layer of that pyramid is labor compliance — employee safety, rights, and protections. Businesses that approach compliance with purpose and intent to demonstrate to employees that they uphold and value their rights and protections will build trust and stronger workplace cultures. By shifting the paradigm from compliance is an annoying check-box to compliance is an important foundational layer of EX, organizations can evolve the function of labor compliance into a competitive advantage that impacts customer experience. Samantha Gallagher, the Director of Product Compliance at Harri, joins me on this episode to discuss the compliance challenges in the restaurant and hospitality industry, Harri's approach to compliance automation, and why this has created a competitive advantage for not just its customers, but for Harri as well. Learn more about your ad choices. Visit megaphone.fm/adchoices