Learning to navigate conflicts is not really a choice in today's organizations. It is an imperative. In this episode, I explain what conflict resolution is, why it's an essential skill and how to approach the conflict process.
I offer four steps: 1) Try to see the situation from the other person’s point of view; 2) Pinpoint what the conflict is really about; 3) Think about your primary goal; and 4) Decide how to proceed.
Mastering all of this will not absolve you from having conflicts at work. But that isn’t the goal. You may on occasion still react in a way that you regret.
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