Infailable AI and Digital Acceleration with Chris Hood

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Are you feeling pressure to “keep up with AI”? You’re not alone and you’re not crazy for being skeptical.

In this episode of Human-First AI Marketing, Mike Montague sits down with former Google strategist and author of Infailable, Chris Hood, to talk about what AI can actually do for small businesses and what it can’t. Spoiler: it’s not as “autonomous” as everyone’s saying.

We break down real ways you can use AI to grow your business, boost your content, and support your customers, without wasting time or money on tools that don’t serve your goals.

This is the AI reality check every small business owner needs.



Top Takeaways
1. There’s no such thing as autonomous AI.
Many AI tools promise to “run things for you,” but they still need your guidance and input. Don’t expect them to work magic on their own.

2. Don’t get fooled by marketing buzzwords.
Just because something sounds futuristic (like “swarm intelligence” or “AI agents”) doesn’t mean it’s useful or necessary for your business.

3. Different AIs do different jobs.
Chatbots, content tools, prediction engines, and customer insights software all fall under “AI,” but they work in totally different ways. Learn what you actually need before you commit.

4. Use AI to support your business, not replace your people.
The smartest use of AI is to save time on repetitive tasks so your team can focus on serving customers, building relationships, and growing your brand.

5. Start with your customer, not the tool.
Before jumping into AI or automation, ask: “What’s my customer struggling with?” The right solution might be simpler—and cheaper—than you think.

6. You don’t need a big “digital transformation” plan.
Focus on quick wins. Test small improvements, one step at a time. That’s what Chris calls digital acceleration, and it’s a perfect fit for lean teams.

7. Ask better questions before you buy new tools.
A lot of AI products sound exciting, but don’t actually solve real problems. Be clear about the result you want first, then shop for tools.

8. Human-first businesses build more trust and grow faster.
AI is a great assistant, but people still want to buy from people. Your job is to use technology to enhance your customer experience, not complicate it.

The Human-First AI Marketing Podcast is brought to you by Avenue9. We use artificial intelligence to amplify your unique voice, empower your marketing team, and enable your scaling business to achieve big-brand success.

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