In this episode of Humanity Sells, hosts Brandon and Nate are joined by Brian Sanderson, a seasoned healthcare consultant, and author of 'The Patient First Revolution.' The conversation dives deep into the critical importance of healthcare, the role of patient experience in driving financial performance, and Brian's innovative approach through his DIY Consulting and Growth Systemization strategies. Brian shares valuable insights on creating a patient management organization, fostering future leaders in healthcare, and integrating marketing, sales, and delivery to drive organizational growth. If you're keen on healthcare consulting or technology and want to learn how to differentiate your business by making customers feel cared for, this episode is a must-listen.
Links:
Brian's Book - The Patient First Revolution
briansanderson.me
diyconsulting.me
00:00 Introduction and Excitement for Today's Episode
00:33 Introducing Special Guest Brian Sanderson
01:27 Brian's Background and Career Achievements
02:33 Discussing Healthcare Experiences and Challenges
04:05 The Importance of Patient Experience in Healthcare
09:42 The Concept of Patient Management Organizations
14:38 Applying Patient-Centric Approaches Beyond Healthcare
19:57 Technology's Role in Enhancing Patient Care
25:05 Brand Recognition Challenges at Healthcare Conferences
26:19 The Importance of Clarity in Messaging
30:41 DIY Consulting: Empowering Health Systems
34:57 Growth Systemization for Healthcare Tech
37:30 Integrating Marketing, Sales, and Delivery
41:47 The Human Side of Organizational Silos
47:56 Final Thoughts and Key Takeaways
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