Episode Transcript
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Speaker 1 (00:00):
Wow artis Hi.
Speaker 2 (00:03):
I'm Jackie Limb with iHeart Essay. This week we shine
a light on inclusive and accessible travel across our beautiful state.
From wheelchair accessible wine tours in the Clare Valley to
sensory friendly coastal getaways on the Fluryo Peninsula and adaptive
outdoor adventures in the Outback. We've got stories, tips and
insider info to help you travel freely and confidently. Non
(00:25):
for profit accessible tourism operator Cocky Guides has partnered with
Sensory Tourism Australia to lead groups of blind and low
vision travelers on trips around the state and country. A
few operators taking part the Manato Safari Park in the
Murray Lands, cool Tours on the South Coast, and the
p S Murray Princess on the Murray River. Our Journal
in murray Bridge, Jenny Lenman spoke to founder Buck McFarlane
(00:48):
and one of his very happy customers. Christy Quigg, is
a legally blind traveler from Sydney who has had a
great time traveling through South Australia with the program.
Speaker 3 (00:57):
Allot of Tourism is based around cea is. Cocky Guides
has been great for providing us experiences that we experience,
the smells of the region, the tastes of a region,
the feel of a region.
Speaker 4 (01:11):
Founder of Cockey Guides, Buck McFarland says the wine experiences
in the Fleurio are a standout.
Speaker 1 (01:17):
What's good about the Charads Trail is a lot of
our travelers that have light perception or maybe central vision
can actually follow the line in the middle of the
trail and with us just around to provide additional support.
You know, little things like that really empower our travelers
to get out there and be a lot more independent.
Speaker 4 (01:36):
He says, thinking beyond just sight seeing for tourists makes
the experience more accessible for everyone.
Speaker 1 (01:42):
The changes and adaptations that we put in play with
operators around the country to make something more engaging accessible
for someone's spindalo vision usually changes that enhances the experience
for every guest. Sharon at Palandoff Walking Tours created the
strudent all to her. Now, if you think of the
sensory element of turning up at the local pub and
(02:06):
the chef coming out and instructing you how to make
your own apple strudles. So we all sit there, We've
got our kit in front of us, and we're all
creating our own apple strudle, and then we leave it
with the kitchen and they'll cook it while we go
for a stroll. So then when we're out on the street,
we can touch and smell the leather, we can check
out the lollies and go to the soap shop. So
(02:27):
all these sensory elements appeal to everyone.
Speaker 4 (02:30):
Christy's goal is to normalize seeing people with disabilities out
and about. She says it makes a big difference when
others consider how she experiences the world.
Speaker 3 (02:39):
I think it's just being aware of the fact we
can't feeding. For me, it's a lot of the pointing, oh,
it's just over there. We might need someone to actually
take us to a particular spot. Honestly, a lot of
us get around pretty well. We're very well trained in
(03:00):
our white canes or our god guides. So just maybe
sometimes giving us some space to transfer the landscape the
way we do.
Speaker 4 (03:09):
So for those tourism business leaders listening in wondering how
to create an accessible tourism experience, Buck suggests getting in
touch with his company, Cocky Guides.
Speaker 1 (03:19):
What we've found is that a lot of businesses have
done a lot of work in training and maybe some
changes with infrastructure to be more accessible, but you may
not be getting the people through, or you may not
know how well you're doing. So we invite regions and
the operators within regions to contact us and invite us
down for a formal with our travelers and get feedback
(03:42):
with our boots on the ground advocacy and direct feedback
from people who lived experience. So it's a great opportunity
for businesses to see how accessible they probably already are
but too scared to promote that well.
Speaker 2 (03:54):
Over on the Spenser Golf steps are also being taken.
Our reporter Brooks say Schell spoke to Port Peers over
Deputy Mayor and chair of the Inclusive Reference Group, Alan
Zubrinich about the projects that are underway and will mean
a better time for anyone heading to all through the
city got a.
Speaker 5 (04:10):
Motion through council to establish an Access and Inclusion Reference Group.
So we've got ten current participants who are all part
of that reference group, and the whole point of that
is that we're getting really, really good, solid information from
people who live and work with disability, so we can
see what the issues are through their lens. One of
(04:31):
the examples that comes to mind straight away is the
Terrace car park and the Excess and Inclusion Group got
together and we made some suggestions which were straight away implemented.
Speaker 6 (04:42):
What changes have you noticed in your time Already people.
Speaker 5 (04:46):
Who actually have lived experience can relay what the issues
are and it has been an eye opener for many
of council staff. I think it's been a really really
strong learning curse for many, many who are actually the
decision makers that they're actually making better and more informed decision.
Speaker 6 (05:02):
We know that accessible tourism is becoming much more important
across our regions. So how is Port Piriy working to
become a much more inclusive destination for those with a disability?
Speaker 5 (05:13):
I personally, I think you know, it's the start of
a journey. I can only see it getting better simply
because of the fact that we've got an aging population.
We've got a high level of people with the disability
who require daily care in this area, simply because of
the fact that they want to live here.
Speaker 6 (05:29):
Are there any attractions or facilities in Port Piriri that
have recently been upgraded to improve access.
Speaker 5 (05:35):
Yes, we've had work done at the local swimming pool
as far as wheelchair access. We're actually the other one
too that we're working on very strongly at the moment
and still in the planning site is the Foreshore Precinct.
We'll actually have carousels for people in wheelchairs so that
people who are a wheelchair bounder such from there can
still participate and basically, I guess enjoy the work that's
(06:00):
been done.
Speaker 6 (06:00):
If someone with accessibility needs was thinking of visiting Port Perry,
what would you want them to know?
Speaker 5 (06:07):
I want them to know that they're more than welcome.
We historically have been called the city of friendly people,
and we are a good bunch. There's no doubt about that,
and certainly we're looking to cater for their needs.
Speaker 2 (06:20):
We'll have more coming up after the break.
Speaker 3 (06:23):
I essay, I essay, welcome back.
Speaker 2 (06:29):
Today we're speaking to those on the front lines of
accessible tourism. That's travelers, operators and advocates who are helping
shift the mindset from special needs to standard practice. I
spoke to the manager of Strategic Projects at the Tourism
Industry Council of Essay, Linda Lacey, about the benefits of
local businesses becoming Accessible tourism accredited.
Speaker 7 (06:50):
But the Truism Industry Council. We run a Quality Truism
Framework program that is a nationwide program on basically best
practice in tourism and it's about helping businesses to make
sure that they've got the right operating environments in place
around business fundamentals, which helps with their resilience around sustainability.
(07:11):
And then we have some extension modules within that which
help people to extend their offering into sort of different
areas and accessible tourism is one of those. And so
for people to participate in that, they first become quality
and Sustainable trus and accredited and then that opens up
the opportunity for Accessible Truism accreditation.
Speaker 2 (07:32):
So just looking at your website and some of the
accredited businesses for Accessible Tourism already got Big four Renmark, Minato's,
Fiy Park, Kim Bolton Wine, so a little bit of
a different collection there. So how have these businesses got
to this accreditation stage? What have they done to get there?
Speaker 7 (07:49):
Yeah? So what they do it's actually a really extensive
deep look into their business. They complete a self assessment
checklist on a whole range of different there is Accessibility
isn't just about physical access, you know, for people with
physical disabilities or specific needs when it comes to how
they might access a particular place, but also include neurodivergent,
(08:14):
it includes vision impairments, hearing impairments, so it covers that
kind of really broad spectrum and diversity of what living
with a disability can look and feel like. And what
these businesses do is they follow a checklist and they
answer questions about their business everything from how far is
the car park from the front door. Their steps involve
(08:37):
what's the gradient of the path to get to that
doorway through two things like if I'm at the counter
and I'm engaging with someone within your business, do they
have visual cues if I'm hearing impaired? Then through to
places like Big four Rendmark is a really classic example.
They've got a quiet space for people who are autistic,
(08:59):
and that's where can take time out away from, you know,
some of the stresses or some of the high intensity
of some of these tourism operating environments. If they meet
a certain standard, like a certain bar, then they do
get a badge, which gives thatch level of assurrety and
confidence to someone who might have specific needs that they're
(09:19):
looking to ensure or accommodate and they can have a
really great time on a holiday. But if not, what
they get is a report that they can then use
within their business it make some adjustments.
Speaker 2 (09:30):
Is there any data available on the economic and social
impact of some of these accessible tourism offerings? So what
sort of impact do places that come on to this
accreditation list do for the community?
Speaker 7 (09:41):
I think what it does is it gives people confidence.
Information is power, so people can think. More often than not.
People you know, you feel excluded. We can't go somewhere
because we don't know. We can't do this because we
don't know, and so when there's no information, you make
decisions not to go. Look at the figures there are
one in five Australians live with disability. It's an incredible cohort.
(10:05):
It's worth ten point eight billion dollars to the Australian
tourism market. It's twenty one percent of domestic tourism spend
and in South Australia it's got a marketing potential of
seven hundred and thirty five million dollars and that's people
not traveling. That's what we could capture.
Speaker 2 (10:22):
And for the regional areas in particular, who rely on tourism.
You know, we've got the Flinders Ranges for example, they
rely heavily on tourism, going through corn, going through Hawker,
going up to camp what have you. So having places
that can accommodate differently abled people obviously gets people coming
up through the regions more often.
Speaker 7 (10:43):
It done absolutely, and it's a no brainer. When you
provide accessibility and inclusion, you accommodate everyone. When you don't
do that, then you cut people off. And then you
not only cut the person off who has a disability,
you cut off the people who are traveling with them.
Speaker 2 (11:00):
In Port Lincoln, they visited Information Center have created an
actual book full of accessible experiences, restaurants, car parks, even
with a map. It's all pretty well put together. Is
that becoming more common that sort of document I suppose.
Speaker 7 (11:14):
Yeah, I think it is, and I think it's because
the tourism industry is becoming increasingly aware of the importance
of providing this information. You know, Port Lincoln has done
a really wonderful job at that. And they've done that
because you know, they've responded to the cruise ship market,
which you know generally has older people. He may not
be as able as younger people, but also too they
(11:36):
you know, they've got a staff member there who uses
a wheelchair. He's been able to share her lived experience
and offer you know, as all visited information services do
local advice about what's accessible and what's a great place
to go to, and so more regions are starting to
do that. And as we turn our heads towards you know,
the twenty thirty two Olympics, Yes they're coming into Brisbane,
(11:58):
but there's also the power pits at touched to that.
The more that we can get businesses and destinations in
South Australia. Thinking about the opportunity of all of those
athletes and their families coming to Australia and exploring South
Australia and our regions and starting to prepare now for that,
then there's a huge opportunity for us.
Speaker 2 (12:17):
I also had a chat with co founder of the
phone app that could transform your next road trip. Kate
Meade helped developed Pavely in an effort to fill the
information gap using crowdsourced data after she became increasingly frustrated
by the hours she spent searching for information on accessible
services and venues for her son.
Speaker 8 (12:37):
Thanks to the assistance of the South Australian Governments. Paveley
is born and read in South Australia, built in Adelaide.
And what's so exciting about this is that this opens
the door literally for everyone. No one should encounter a
place and not feel welcome. And what Pavely does is
(12:58):
it makes sure you know before you go. So if
you're planning a day out and you want to know
is the venue accessible? Can I get my wheelchair through
the front door? Ah, there's stairs? Is there a quiet room?
What are the lights like? Paisley holds that information And
the best bit is that it's the community that's lauded
at all up into the app for you.
Speaker 3 (13:20):
Yeah.
Speaker 2 (13:20):
So it's crowdsourced so if someone goes there then they
can quickly just pop it into the art for future
reference for others.
Speaker 8 (13:26):
So it's got a star rating up to five. We
really want to make sure that it's places that you love.
So if you're rating a place, we don't really want
to know about the bad places. There's plenty of other
places for you to give those ratings. This is a
place for you to share great places.
Speaker 2 (13:44):
Like we mentioned it is born and bred in Adelaide,
but it is slowly getting its tentacles out across the regions.
There's a few spots that have got pretty good ratings,
a four point three rating for the Tazzy Tavern in
Port Agusta and the Wyaler Public Library. The Barker Hotel
in Mount Barker getting in on the action as well
with a pretty good three point three rating. These sorts
of places are just the first cabs off the rank.
(14:06):
I suppose to spreading it right across the state and
potentially the country.
Speaker 8 (14:10):
This is the most exciting thing about the Pavely app
is that, yeah, it's not just about adult like, it's
not just about the capital cities. It's been built first
to service the people of South Australia, but it has
been created so that it can already go national, so
it works Australia wide, it can go international. What we
(14:31):
need now is for people to celebrate your own village.
So if you are in one of the regions and
you've got a great place, tell us all about it,
put the information in the Pavely app and then when
people are traveling around they know great places that they
can visit.
Speaker 2 (14:48):
It's also got quite a few clicks already as well.
If I'm correct a lot of downloads and still counting,
I assume.
Speaker 8 (14:54):
Over two thousand users are using this app. More and
more people are using it every day. It's the go
to source for accessible information and to celebrate businesses that
are really making sure that people with disability, their parents,
their cares and their friends can all have a great
day out.
Speaker 2 (15:13):
If you'd like to add to the growing list of services,
the Pavely app that's p a v e l Y
can be found on either the App Store or play Store.
That's it for this week. Don't forget you can hear
iHeart Essay and the iHeart App, or wherever you get
your podcasts. I'm Jackie Lim. Join us again next week
for more of the stories you want to hear. iHeart
(15:33):
Essay the voice of South Australia.
Speaker 3 (15:36):
I Heart