IMD - Industry Insights @ Rootstock Software's RootedIn Conference - Caroline Santander

Summary

Caroline Santander, Senior Vice President of Global Professional Services and Enablement at Rootstock, discusses the implementation process and ongoing support for companies adopting Rootstock. She explains that the implementation process involves understanding the customer's processes, configuring the solution, and training the customer's team. The Quick Start implementation is designed for smaller businesses that are new to best practices. Santander also highlights the importance of hiring experienced consultants for different industries and the ongoing support provided by Rootstock. She mentions that the implementation period is typically around six months but can be accelerated with the Quick Start methodology. Santander also emphasizes the importance of diversity, particularly women, in building successful and collaborative teams.

Takeaways

• The implementation process for Rootstock involves understanding the customer's processes, configuring the solution, and training the customer's team.
• The Quick Start implementation is designed for smaller businesses that are new to best practices.
• Rootstock provides ongoing support and optimization for customers after the implementation.
• Experienced consultants are hired for different industries to ensure expertise in implementing Rootstock.
• Diversity, including women, is important for building successful and collaborative teams in manufacturing.