Designing for Health

Primary care physicians are facing growing demands to improve patient access, reduce administrative burden, and maintain high-quality care, all while navigating workforce shortages and increasing complexity. As healthcare organizations search for solutions, many are turning to technology. But sometimes the biggest gains come from redesigning workflows, empowering care teams, and eliminating inefficiencies that have become accepted ...

On this episode of the Designing for Health podcast, Nordic Chief Medical Officer Craig Joseph, MD, talks with Stacie Stoner, Chief Growth Officer at CareTalk Health. They discuss how consumer experience principles can be applied to healthcare to create more intuitive and accessible virtual care experiences. They also explore strategies for reducing friction for both patients and providers, improving telehealth adoption among Medic...

In this episode, Craig Joseph sits down with Robert Slepin, Chief Digital Officer at SE Health, to explore lessons learned from a decades-long healthcare leadership career spanning vendor organizations, provider systems, academic medical centers, and international healthcare environments. Drawing on experience as a CDO, program leader, and advisor, Robert shares practical insights on navigating complex healthcare transformations, b...

In this episode, Dr. Bonnie Hartstein Shweiki shares how an unconventional career path from military service to pediatric emergency medicine and healthcare leadership shaped her approach to quality, safety, and system design. Drawing on her experience leading large-scale transformation in military medicine, she explores how frustration can fuel innovation, why culture matters more than policy, and what healthcare can learn from hig...

I’m joined by Edmund Siy, CITO of Bon Secours Mercy Health, and Alex Krinsky from CLEAR to explore why identity management has quietly become foundational to both security and experience. We dig into why healthcare made this more difficult than it needed to be, what happens when you get it wrong, and how newer approaches like biometric identity aim to reduce friction without sacrificing security. If you’re a health syst...

In this episode of Designing for Health, Craig Joseph sits down with Dr. Stephanie Carreiro, an emergency medicine physician and medical toxicologist at UMass Medical School, to explore how digital health tools can be thoughtfully designed to support people with substance use disorder. Dr. Carreiro shares her journey into toxicology and addiction research, and explains how wearable sensors, mobile apps, and digital biomarkers can d...

In this episode, Craig Joseph is joined by Dione Rogers, a registered nurse turned Chief Nursing Informatics Officer and digital transformation leader, Dione shares her unconventional career journey from a teenage nurse who didn’t want to work with computers to becoming a nationally recognized leader in nursing informatics. Through deeply human stories and practical examples, she explains how data, design, and frontline engag...

In this episode, Dr. Craig Joseph sits down with Dr. Shan Liu, an emergency medicine physician at Massachusetts General Hospital and coauthor of a children’s book written with her daughter. The conversation spans Dr. Liu’s path into emergency medicine, the origin story behind her family’s deep connection to the invention of the modern respirator mask, and how the COVID-19 pandemic inspired a book about history, sc...

Designing for Health is a podcast for healthcare leaders and builders who want practical, real-world ways to improve care through better design. Each episode explores how teams can design safer workflows, smarter digital experiences, and more human-centered services across clinical operations, patient experience, data, and health IT. Expect candid conversations with clinicians, operators, technologists, and designers, plus clear ta...

Designing for Health is a podcast for healthcare leaders and builders who want practical, real-world ways to improve care through better design. Each episode explores how teams can design safer workflows, smarter digital experiences, and more human-centered services across clinical operations, patient experience, data, and health IT. Expect candid conversations with clinicians, operators, technologists, and designers, plus clear ta...

Nordic Chief Medical Officer Craig Joseph MD, FAAP, FAMIA talks with Lisa Kilgore, Director of Enterprise Connected Medical Device Systems at Baylor Scott & White Health. They discuss why medical devices are not standalone tools but instead as part of a tightly coupled ecosystem. They also discuss why “designing for the real world” means getting out of conference rooms and onto clinical units, and how leaders can us...

Nordic Chief Medical Officer Craig Joseph, MD, FAAP, FAMIA, talks with Anita Vanka, MD physician at Beth Israel Deaconess Medical Center and Robert Stern, MD physician at Brigham and Women's Hospital and the dean of Harvard Cancer Institute. They discuss the concept of OpenNotes, their origins as a patient-centered initiative, and how they improve patient understanding, trust, and adherence to care plans. They also discuss the impo...

Nordic Chief Medical Officer Craig Joseph, MD, talks with Steve Peltzman, CEO at FeedbackNow and Tim Woodward, Associate Vice President EVS at Montefiore Health System. They discuss the passion driving efforts to transform healthcare delivery and explore why conventional feedback methods fall short in capturing timely and accurate patient experiences. They also discuss immediate feedback mechanisms to improve responsiveness and pat...

Nordic Chief Medical Officer Craig Joseph, MD, talks with Aditi U. Joshi, MD, emergency medicine physician, author, and CEO of Ardexia. They discuss what telemedicine actually looked like in its early days, why technology was never the real barrier, and what healthcare leaders still get wrong about adoption today. They also discuss patient experience, clinician skepticism, “digital empathy,” and why telehealth can meani...

Nordic Chief Medical Officer Craig Joseph, MD, talks with Matthew Trowbridge, MD, physician, public health researcher, and associate professor at University of Virginia School of Medicine. They discuss design beyond architecture and how exploring aesthetics, including inclusivity, and how design choices influence behavior and perception. They also discuss the UVA Medical Design Program and how design thinking is integrated into med...

Nordic Chief Medical Officer Craig Joseph, MD, talks with Anna Schoenbaum, DNP, Vice President and Chief Digital Application Officer at Penn Medicine and Srinath Adusumalli, MD, Vice President and Chief Health Information Officer at Penn Medicine. They discuss the intersection of informatics and care delivery, exploring how informatics and health IT drive quality and safety, and why multidisciplinary collaboration is essential for ...