IIP137 Distributed Work Experts: Lessons from Help Scout

On this episode of Inclusion in Progress, we resume our Distributed Work Expert Series.

With this series, we’re  highlighting some of the world’s leading experts who continue to map, innovate, and design how distributed work looks from inside forward-thinking companies — designing a version of work that works for teams — regardless of where they choose to work.

Our goal is to start highlighting distributed work leaders in companies to help forward-thinking leaders like you to:

• Navigate remote and hybrid work challenges with real-world examples
• Draw inspiration to find a distributed work model that is best suited for your teams
• Reimagine your workplaces with research-backed insights from experts at the forefront of the future of work conversation

For this episode, we’re joined by Leah Knobler, VP of People at Help Scout, who shares their company’s commitment to accessibility, transparency, and intentionality — as a fully remote-first organization since 2012. 

Leah shares how Help Scout continues to double down on their distributed work model — in spite of the current RTO (return-to-office) trends — and how their remote-first approach has allowed them to continue to grow globally year on year.

🎧 Tune in now to learn more about how global leaders like you are continuing to adapt in our ever-changing work landscape.

#InclusiveDistributedWork  #MulticulturalTeams #GlobalLeadership #HelpScout #InclusioninProgress

 

TIMESTAMPS:

[03:10] How intentionality plays a big role in distributed work.

[07:33] What people misunderstand about remote work and how in-person collaboration helps distributed teams thrive.

[11:04] How the hiring process jumpstarts innovation, especially with robust onboarding.

[13:14] Why it is important to emphasize and practice clarity when collaborating through digital tools.

[17:41] How company transparency and accountability keeps  distributed teams engaged.

 

LINKS:

[e-mail]

www.inclusioninprogress.com/podcast

www.linkedin.com/company/inclusion-in-progress 

Download our Distributed Work Models E-Book to learn how to find the distributed work model that enables your teams to perform at their best.

Connect with Leah through LinkedIn to learn more about her journey at Help Scout.

Want to know more about the tools Leah mentioned in this episode? Check out the Slab, Slack and Linear websites.

Download our 2024 Whitepaper: "How Cybersecurity Companies Can Retain, Promote & Advance Women to Minimize the Gender Gap"

Want us to partner with you on building more inclusive distributed work? Get in touch to learn how we can tailor our services to your company’s DEI and remote work initiatives.

Subscribe to the Inclusion in Progress Podcast on Apple Podcasts or Spotify to get notified when new