When discussing new real estate laws with buyers, Dianna Clampitt emphasizes that while these changes might seem significant, they can often be managed to maintain the status quo of transactions. She explains that the market benefits from a strong team of attorneys who provide excellent forms and keep a close watch on legal developments. Dianna would tell buyers that although the laws have changed, the modifications are external and not initiated by the real estate agents. She clarifies the new requirements transparently, especially regarding how commissions are communicated and agreed upon. Dianna reassures clients by stating that despite the new legal landscape, the overall process remains fundamentally the same, ensuring a smooth transition for all parties involved.
To Contact Dianna Clampitt
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Email- diannaclampitt@gmail.com
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Rick Ripma NMLS# 664589
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Transcript
Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Rick Ripma (00:00):
Had Diana clamping on with curb appeal Realty, what
(00:03):
a wonderful person. She's beenin the business for well over 20
years. She has a small team. Shehas her own company. She really
works out of the HendricksCounty area, and she is a
fantastic real estate agent.
She's her husband remodelshomes, builds new homes, so she
has a lot of connection there.
(00:25):
She'd been in the business forso long, and she's just, she
really does a wonderful job. Shetalked about how to do business,
how to do real estate, you know,really, what's involved in real
estate, and how she does it, andwhat separates her from from the
masses? I think you'll find itvery interesting. So please
(00:45):
listen and have a fantastic day.
Today, I have Diana Clampett,right. Yeah, you know the reason
is, is because, when I think ofClampett, what do you think I
think of now, we
Unknown (00:56):
don't go there. Okay, we
Rick Ripma (00:57):
won't go there. We won't go to the Beverly
Hillbillies. Older Yeah, well, Iam. I mean, that was a big show
back in the day. Yes, it was.
Yeah, those guys, they, they haddone really well, too, not quite
as well as you're doing. I mean,you're, you've been in the
business for 20 years, or over20 years. Yes, you you have, you
do very large volume. You have ateam. You have, I think two
(01:19):
agents right now with and you,you started your own brokerage.
How long ago did you start yourbroker? About seven years ago,
seven years ago. So you've beendoing seven years. I love the
name, even though I can'tremember it. I love the name,
curb appeal, Realty correct. Soit's, if somebody was looking
online, it's curb appealrealty.net correct, not.com.net
Yes. Curb Appeal, really. Okay,perfect. Well, I like to start
(01:42):
with learning a little bit moreabout you. So most people have a
life before real estate, sure.
So what did you do? What did youdo? Where'd you grow up? You
know? Where did you go toschool? Just debate, you know,
how what is your family like?
Those type of things. Okay,sure.
Unknown (02:00):
Well, I'm originally from Richmond, Virginia, and I
moved here because my husband'sfrom here, okay, and he's in the
building industry. He doesremodeling still today, and he's
built new homes for a long, longtime. And so I thought it would
be a good niche for me to getinto real estate. So once we
sent our last child to school, Igot my real estate license, and
(02:25):
it's been a great fit for bothof us. We both shared clients.
If I couldn't find them theperfect home, then my husband
could build them the perfecthome. If it just needed a little
bit of remodeling, then he coulddo that too.
Rick Ripma (02:38):
So and where do you do that? Where? What areas?
Unknown (02:41):
Mainly in Hendricks County, but also Morgan County
and parts of Indianapolis aswell.
Rick Ripma (02:47):
Okay, so, so once you decided to become a real was
there any other than that he wasdoing his piece? Was there
anything other catalysts thatkind of pushed you into real
Unknown (02:56):
estate? You know? I just thought it would be a good
fit. Once I sent my last childto school. I thought, well, it
would be flexible enough for meto still be involved in their
school activities, but to beable to have a flexible schedule
as well. Well,
Rick Ripma (03:10):
you were right, yes, yes, yes. And it's interesting,
we, most people, think that thata real estate agent has a very
flexible schedule, and it is andit isn't right. This is true,
and it is because you kind ofset your own time frame, but it
isn't because your customerskind of dictate when they want
to
Unknown (03:30):
that's true. You do have to be willing to work 24/7,
the weekends at night, and beable to take phone calls at any
time. So those type of thingsyou know, will help set you
apart. If you answer your phoneand answer texts, you know,
unfortunately, real estate hoursdo the talking. So a lot of
(03:57):
times, you know, if an offer isdue back by 9pm then you have to
respond. And so you're talkingto your clients at 8pm after
they've had a long day at work,and trying to figure out how
we're going to respond to thisoffer by 9pm so sometimes it's
just those deadlines that createthose odd hours.
Rick Ripma (04:16):
Yeah, yeah. And most people, from what I hear, most
people are off work at night, somost people want to go either
weekends or nights. Is when theytend to want to go out looking
at homes. Yes, although, in thelast in a market that we've been
in, I think people just want togo whenever the house is
available. Yes, available. Yes,yeah. And what do you see is the
(04:38):
market still that way it
Unknown (04:39):
is, and it's pockets, is what I like to say. There are
pockets of hot markets.
Hendricks County is a very hotmarket still. So you know, when
a when a home comes on themarket, people do have to be
ready to jump on it, and we arestill seeing multiple offers. So
that's, you know, that's a plusfor those pockets, those areas
that. Are still verycompetitive. Yeah, so and great
(05:00):
for sellers. So, yeah, yeah, I
Rick Ripma (05:05):
think it's hard on the buyer. But our market, you
know, we've seen appreciation inIndiana that we had never seen
before. Yeah, over the lastthree years, yes,
Unknown (05:15):
I am seeing homes that I sold just two years ago,
making a profit of, you know,$100,000 yeah, so it's a little
crazy, but, but, yeah, I mean,it's great, you know, for the
economy in Indiana. So you likethat,
Rick Ripma (05:33):
yeah? Now, what, what is your husband's company
name?
Unknown (05:36):
It's designer remodeling and homes. Okay,
Rick Ripma (05:39):
any, any remodels, okay, and he builds new homes.
Okay? The reason I ask isbecause it's really hard to find
a good remodeler.
Unknown (05:48):
It is, it is, and he does great work. He's been doing
this for over 30 years. And, youknow, room additions, remodeling
kitchens, bathrooms, and even anew home if someone needs it.
Yeah, yes. Great reputation. Andyeah,
Rick Ripma (06:06):
I bet it really helps, though, when you're when
you have a client looking to buya house, and they walk in,
there's some work that needs tobe done. You can probably get a
bid pretty easily.
Unknown (06:16):
Oh, yes, and he's helped me multiple times with
home inspections, which can alsobe a make or break situation for
a seller or a buyer. So a lot oftimes, I mean, he has, you know,
people of every trade that workfor him. So if I need a plumber,
if I need an electrician, youknow, whatever it is that I
(06:37):
need, I can go to him and say,Hey, I need a favor,
Rick Ripma (06:43):
so that helps. Yeah, let's now you also have two
kids, three, three kids. Okay,so tell us about you know, I'm
sure you're proud of your your
Unknown (06:52):
kids, of course, yes, they are all grown. And I do
have some grandchildren. Oh, so,wow. How many grandchildren? So
we have eight totalgrandchildren, wow. And they are
a joy to be around. We lovespending our free time with
them. So, yeah, all my kids aregrown. I have a son that lives
in Chicago, and so he has threegirls, two twin granddaughters.
(07:18):
Oh, right, anothergranddaughter. So and then I
have a daughter that lives here,and she has two sons and one
daughter. And then I haveanother son that lives in
Illinois, a different part ofIllinois, and then he has a son
and a daughter.
Rick Ripma (07:34):
Okay, so the one I have a son is in Chicago also,
and they're having their firstin August, so it'll be our
second grandchild. But so whatis, what does your son do in
Chicago? I'm always interestedin well,
Unknown (07:47):
he actually does a myriad of things. He has his own
construction company, kind oflike my husband, okay, but he
also freelances on the side andhas his own art. So his his bend
is more towards the arts, and sohe has a studio that he works
(08:09):
out of that he creates art for,you know, like I said, it's more
of on the side, okay, type of A,type of a business, but, but
he's met a lot of interestingpeople, yeah? But he has, so,
yeah, he sold a lot of his, hisartwork and and woodwork to some
very high end clientele. So,yeah,
Rick Ripma (08:30):
well, you know, I should probably get, get his
contact information, because myson, they just bought a they
bought their they sold a house,bought bought their second home
up there. And there, he's a inventure capital, okay? And works
for a it's called seed to grow,which is a healthy, sustainable
(08:53):
type company, you know that theydo. They bring all kinds of that
type of thing to market. They doa lot of farming, you know, in a
sustainable way, and take it.
And I can never remember thename of the taking the food from
just our normal to the you wantto buy. It's more healthy.
What's it called? Do youremember what it's called? Okay,
no, that's because I can'texplain it. But anyway, it's
(09:15):
they're able to do that. And,you know, where they don't use
chemicals and that type ofthing, but they farm to table,
farm to table type, yeah, yeah.
And so he works on that so, buthe's always, you know, he's
really into, he does a lot ofart, yes, because he's really
into art, and
Unknown (09:34):
maybe we could connect, yeah, my son and Instagram is
commune design.
Rick Ripma (09:39):
Commune design, I'll get it later. Commune design,
yeah, so, so, yeah, I'd beinterested. There might be
interest. He might it. Might bea possible client for your
career science, yeah. So let's,let's move on and talk more
about real estate. So what is itthat gets you up every morning
excited to do your job? Well,
Unknown (09:57):
honestly, I just love helping people, and I know.
People say that as a cliche, butI truly do, one of the things
that I do in my business is workwith a lot of veterans. So I'm
very well into the VA loan andhow that works, and how they are
actually well, they deserve itfirst of all, and that 100% loan
(10:20):
is available to them. And I lovehelping them, especially young
vets coming out of the military.
And they're so excited, youknow, to be home, first of all,
but then secondly, they're readyto buy that first home. And so
I've helped many, many veteransbuy their first home. And then
also, you know, even some of ourolder vets that don't even know
that what they deserve. I'vehelped my own in laws by their
(10:42):
first home, and they were bothveterans, and they just had no
idea what they what they needed,or how to go about it. And so,
yeah, it's been a wonderfulexperience just helping our
veterans. And that is
Rick Ripma (10:57):
a super program.
Yes, it is. Yeah, what do yousee that they like best about
the program? Is there anythingthat they
Unknown (11:03):
Well, they love that 100% loan, yeah, financing,
right? Yes. And, like you said,they deserve it, so it's a perk.
And, you know, they've servedour country, and I think, I
think it's wonderful that that'swhat they get, yeah. And so, you
know, yeah, a lot of them are,like I said, they just don't
know what they don't know, andso it's just a joy to help them
(11:24):
obtain that first home. Yeah,
Rick Ripma (11:26):
I agree. It's and they changed the VA recently
because of the change in thecommission structures, which was
a huge boon. But the other thingthat I find is in a market
that's really, really tight, itseems VA needed to do something
(11:46):
because it was unfortunate thatpeople wouldn't accept the VA
offer because of the riskinvolved in a VA offer compared
to a conventional When, when,when they did what they did for
us, right, When they served.
Yes. So it's valuable. Yes.
Unknown (12:03):
And what I am seeing is I am seeing people more likely
to accept a VA offer over evenan FHA offer, because I'm seeing
the VA be a little bit morelenient on those items that they
used to be a little bit tougheron. I mean, of course, we want
the home to be safe for ourveterans, right? What it to be
(12:24):
the roof to be good and, youknow, no major leaks, things
like that, but, but I tell theselling agent, it's nothing to
be afraid of, right? BecauseI've done, you know, many of
these, and there's nothing toworry about. You know, don't
have your seller deter an offerbecause it's a veteran, right?
You know, that's, you know, sounfair a stigma like that for
(12:49):
that type of loan. They're notthat bad,
Rick Ripma (12:52):
no? And, you know, I fight that every day because
people have a misconception, andthey actually have a
misconception. On FHA, there area few little things. But
conventional has its littlethings too, right? You know, but
you have, you have a house,basically. I mean, the biggest
thing that we find is, you havea house that has chipping paint,
(13:13):
you're gonna have to fix it,right? That's the biggest that's
the number one thing that comesup. Yes, it
Unknown (13:19):
is. And as when I list a home. I always, you know,
encourage them to just, justpaint. It doesn't take a lot of
effort, and it doesn't take alot of time, and you're going to
be so far ahead of the game, andit's going to make your home
look 1000 times better thanappealing garage, or, you know,
appealing, you know, any area ofyour porch, right? Though? So,
(13:41):
yeah, I always encourage that itdoesn't take a lot of effort.
Rick Ripma (13:45):
Yeah, it's such an easy thing to do. I relate it as
you can't tell I love cars. Irelate it to cars. If you know,
I do a lot of car auctions, andif, and if a car is clean and
neat and nice, it brings moremoney than the same exact car
that is dirty, yes, right? Wehave trouble looking past the
(14:06):
dirt, and so you don't get asmuch money you want your house,
your car to look as when you'reselling, it to look pristine,
right, as you can possibly getit. Yes, correct? Yeah. And pain
is easy, yeah? So if there's aveteran out there, or anybody
out there listening, and theygo, I want to work with Diana.
What's the best way to get ahold of you?
Unknown (14:28):
I would say my cell phone. As every realtor knows
we're connected with our cellphone, 24/7, so it's
317-281-8129,
Rick Ripma (14:37):
okay, what's that number again? 317-281-8129, and
they can text or call thatnight. That's right, okay. So
that's wonderful. And if there'sa veteran or anybody out there,
they should give you a call ortext and you and you, you
already said you get back withthem. So
Unknown (14:54):
I do? I answer my phone? Yeah. I you know, one pet
peeve from realtor to realtor isthat a lot of real. Realtors,
and I hear this from the public,they don't answer their phone,
or they don't respond to a textor call. And, you know, I can
imagine for the general public,that's frustrating, and I know
I've gained business because Idid answer my phone and they
said, You know, I've calledthree or four realtors, and they
(15:16):
didn't answer their phone. Andso I always text, I always
answer my phone. If you if itlooks like a never from Florida,
or that I'm getting spammed, Ipromise I will listen to it and
I will call you back. Yeah,
Rick Ripma (15:29):
yeah. See, that's the other thing is, you can't
always answer your phone, butyou can call back, right? I had
somebody tell me. He said, Myphone's always available. He's
not always but his phone'salways available. Call, leave a
message, he'll call you back,right? He'll text you back, yes,
and that's that's to me. I I'mlike, you. I'd rather answer the
phone. It saves everybody time.
But like, right now, while we'redoing this, we can't answer a
(15:52):
phone, right? So if they leave amessage, we'll get we'll get
back with them, and to get ahold of me, just go to
hardworking mortgage guys.com.
That's hardworking mortgageguys.com. I couldn't figure out
which camera I had on. That'shardworking mortgage guys.com.
Or you can give me a call ortext, 317218, 9800 317218, 9800
(16:14):
I don't know why. I cannotremember my own number. You know
what? I have so many numbersthat I just struggle remembering
my number.
Unknown (16:22):
Well, I've had my number for about about 24 years
now, then you don't have I don'tthink I should forget it. Yeah,
yeah,
Rick Ripma (16:30):
perfect. So what would you say is your superpower
in real estate?
Unknown (16:36):
Well, I would say like I mentioned before, I truly do
care about people. I care deeplythat, you know, I'm going to do
good job for you. I'm going toget you from point A to point B,
regardless of your situation. Imean, whether it's a veteran or
whether it's, you know, anunfortunate divorce and you
know, someone needs to move out,whether it's I've had, I've had
(17:00):
a situation where we had a deathand there were seven siblings
waiting to get theirinheritance. So it doesn't
matter, I'm into each situationas if it were my own, and I
treat everybody with respect.
And individually, your situationmight be different than the last
buyer or seller that I had, soyou're going to get personal
(17:22):
attention. And another thingthat I feel like is a superpower
would be, you know, thelongevity that I've had. I've
had just about every situationyou can have in real estate,
whether it's, you know, aninspection that's going south,
or, you know, just buyer andseller Not, not seeing eye to
eye. I mean, there are so manydifferent people think, oh, one
(17:45):
transaction is just the same asthe next, and they're not, you
know, they're they're verydifferent, because you don't
know who you're dealing with onthe other side. You don't know
what their circumstances arelike. They could be very tight
on their funds. So eachsituation is different, and I
feel like, after 24 years thatI've probably had just about all
of them, so I know how to handleeach situation. And being full
(18:09):
time in the business, I think,is another superpower. I mean,
this is what I do every singleday for a living. I am not a
part time agent with anotherjob, you know, and this is my
side gig. This is my bread andbutter. This is what I have done
to make people's lives, youknow, easy and make that
(18:30):
transition easy for 24 years. SoI would say that's a superpower.
Rick Ripma (18:36):
I would say so too.
So is it? Is it? Do you? Do youwork mostly with home buyers? Do
you work mostly with homesellers? Is it a pretty wide
range? It's
Unknown (18:46):
a pretty even split. I mean, it's, you know, it just
depends on what comes my way.
You know, I get referralsbecause of being in the business
for a long, long time. So Iwould say it's a pretty even
split for the most part. Youknow, selling has been a little
bit less in the last coupleyears, because we've got more
(19:07):
buyers than sellers at themarket. But it's, it's pretty,
even pretty, yeah,
Rick Ripma (19:15):
it, it does always change, right? The market
changes, and we have to changewith the market. And if you
like, right now we have asomewhat lack of inventory. I
mean, it's definitely the mediais out there saying how terrible
it is. And the reality is it'snot, you know, there's only two
states that are really sufferingand have excessive inventory,
(19:36):
and even them, if you look atit, they're still under three
months of inventory. And that'sFlorida and Texas, you know, who
had been booming. So Indiana isone that's doing really well,
right? And and Midwest is doingextremely well. Yes, you know,
we're still, we're still doingvery well. So what would you,
you know, where's your whenyou're not, when you're not
(19:57):
doing real estate, where's yourA. Go to happy place. Where do
you like to go? What do you liketo do?
Unknown (20:03):
Well, of course, I mentioned the grandkids. We love
our grandkids. We love havingour grandkids over and spending
time with them. But as a couple,we like to travel. And I'm sure
a lot of viewers like to traveltoo. We like cruisy because we
get to see a lot of the country,all over the world actually by
cruising. So we're big intocruising. We've done it for
(20:26):
years. And this year, we'reexcited because we're going to
Alaska, first time, or Yes,first time to Alaska. And it's
been on a bucket list for awhile, and so we're looking
forward to that. But yeah, wejust love to see the world now,
with that being said, I don'tthink I've ever had a vacation
where I didn't take somebusiness with me. So I'm still
(20:48):
available, even on vacation. SoI mean, I've written Purchase
Agreements sitting on the beachbefore. It's still possible, but
yeah, so I don't leave myclients behind and go, oh,
sorry, I'm on vacation. So yeah,they know they can still get a
hold of me, which, you know, andI have a team back here that can
show houses. So it's, it worksout. But yeah, so everybody will
(21:12):
be coming to Alaska with me.
Rick Ripma (21:15):
That's not a bad deal, right? That sounds like
fun. I had a real estate agentwho he was in Afghanistan. I
think, Oh, wow. But it mighthave been Iraq. It might have
been Iraq. And he said he wasthere for three months, and he
said he he sold like, sevenhouses, wow. Because he was, he
(21:36):
was still communicating withpeople when he could, and he had
people back here who could showhouses and do what he needed
done. So it is definitelypossible to do that. Yes, which
is, which is great. I don'tthink everybody can do that.
Some people just don't. Theydon't have the team, or
whatever. You have the team, andyou have the ability to do that,
which is awesome. But beyondthat, I also love cruise. My
(21:58):
wife isn't as excited about itall the time, but I love to go,
what's your favorite cruiseline?
Unknown (22:03):
Well, we've cruised a lot with Royal Caribbean. We
seem to like their ships and andthe way that they do things this
time, because I have a travelagent that I use, and Jennifer
laver is her name, and she's inPlainfield, Indiana. So one of
the things that she recommendedwas Princess for Alaska. She
(22:26):
said they've been there thelongest. They know how to get it
done. And they also, so ours isa cruise plus land, and they own
all the places that we're goingto stay on land, so they've been
there quite a while, yeah. Andso this time, we're going to
give Princess a try. Okay, howbig a ship?
It's pretty big. It's the royalprincess. And so I've toured it
(22:48):
online, and it's big. It'spretty nice. Yeah, yeah.
Rick Ripma (22:51):
When my wife and I went to Alaska and with some
friends and we we were onHolland, Holland, America, but
it was a really small ship,which it had its advantages, and
that, like, you could get reallyclose to the glaciers and things
like that that the big shipscan't. And we loved it, but we
(23:14):
did the land also, and we didn'tplan it. Our friends planned it,
and it, it was, I hope you havemore than a half a day wherever
you're wherever, well, youyou're not, you obviously will.
You're stopping where they whatthey own. We went to Denali and
and it was like half a day inDenali. Well, you can't see
anything in Denali. And half aday, yeah, right. And then you
(23:37):
had to get on a bus and take abus to the ship, and it was nine
hours away.
Unknown (23:41):
Oh no, no, no, yeah,
Rick Ripma (23:43):
it was horrible, yeah, I would.
Unknown (23:45):
And then I think we have two days in Denali. Okay,
actually, on this one, yeah,yeah, that's awesome,
Rick Ripma (23:51):
yeah. And then Princess, I my neighbors just
got back, like, last week, andthey did Princess, they were,
they're not big cruisers, andthey were both very leery of
going. They absolutely loved,Oh, that's good to hear. Yeah,
it was Princess in, in, inAlaska. Oh, that's awesome. They
(24:14):
didn't have the, the the land,but they just, they, they're
going again. I mean, they lovedit so much, they're now starting
to do more cruises. I don't knowabout you, but what I like about
the cruises I got is you justget on the ship, and then you
don't have to worry about it,
Unknown (24:34):
right? Yes, we don't argue about where we're going to
eat. No, because you know we'regoing to eat in the dining
room. Yeah, you don't argueabout anything.
No, we've pre planned all of ourexcursions, so we're not going
to argue about that either.
Yeah, that's yeah, it'swonderful. Your entertainment is
in one place, and people thathave never cruised before don't
realize, you know, how nice theyare, how many pools they have,
hot tubs, all your food cafes,you know, places to go. Go, just
(24:59):
set there's libraries. I meanthis, yeah, they're wonderful,
but they've never been. Peopledon't know how great they're,
yeah,
Rick Ripma (25:07):
and a lot of people are worried that they'll be
bored. I was one of thosepeople, but I love them. Yeah, I
think it's I was. I've neverreally been. I've never been
bored. No, there's alwayssomething to do. Yeah, yeah,
they're always and I've done itwith kids. We've done the Disney
cruise with our kids when theywere little. And I mean, we I
love, I loved every I've I'veloved every cruise I've been on
Royal Caribbean was the first,first cruise I ever did. I was
(25:29):
fortunate in the company Iworked with. They took the whole
company on the on a cruise, andit was on Royal Caribbean. Wow,
which is, which is even better,because when you go away now you
don't have to worry about work,yeah, because there's nothing
can happen. Nobody's there. Iwas working for a builder at the
time. As a matter of fact, Isee, yeah. So let's get back to,
you know, the business a littlebit. So what would you as you
(25:49):
look into your crystal ball,what about the future? Has you
jazzed up?
Unknown (25:55):
Well, I would say, you know, real estate has been
around forever, since the early1800s so you know, it's not
going anywhere. People arealways going to need realtors.
They're always going to needsomeone on their team to help
them navigate through thatprocess. So I'm just excited
(26:17):
about the future. I'm excitedabout the future of my team and
just, you know, continuing tohelp buyers and sellers navigate
the complexities of the largestpurchase they're ever going to
have.
Rick Ripma (26:29):
Yeah, you know, and with that, as you're looking at
a at a buyer, let's, let's,because of the new change in the
laws. So I believe the realestate agent is invaluable in
that process and worth everypenny but, and there's ways to
make it just be, basically bethe same as it's been today.
Anyway. What do you have to sayabout that? What? What? How do
(26:52):
you look at that, and how do youexplain it to a to a buyer?
Unknown (26:56):
Well, I mean, one of the, you know, nice things about
our market is that we have avery good team of attorneys that
give us wonderful forms, andthey're watching and monitoring
the law. And I would just say,you know, explain to a buyer,
you know, this is the new law.
It's not something that wechanged, it's something that was
(27:17):
changed. And so then we justexplain to them, you know, this
is the way that we have to tellyou now that we get paid. And
so, you know, whatever thatpercentage happens to be that is
agreed upon, then I'm justletting you know, and then they
acknowledge that, yeah, so it'sjust basically the same to me,
(27:39):
but it's just making it moreclear to a buyer or a seller,
this is how we get paid. Yeah,but you know, honestly, yes, we
work very hard for thatcommission. And you know it is.
Commission is not an easy way tomake a living, because you wake
up every day and you have tolight a fire, yes, and you have
(28:02):
to make it happen. So it's, youknow, it's not for everyone.
Most people like, you know beingan employee, so that they can
know exactly what their paycheckis going to be every week. And
for us, you know, we have towork hard in order to make that
happen. So we're working hardfor our buyers and sellers, and
(28:23):
then in the end, you know, we doget a paycheck if we do a good
job. Yeah,
Rick Ripma (28:29):
yeah. You know, I'm the same way. I'm in I'm in
commission. Been in commissionmy entire life, like the my
first, first job in commissionwas back in 1983 you know. So
I've been in commission myentire life. And I, I can't
imagine it any other way, right?
Because it gives you theability, if you can help enough
people, okay, that's really whatit's about. You don't make
(28:50):
there. I know that the publichas a misconception sometimes of
commissioned people, but thevast majority of them actually
are out there trying to helpyou, right? They really are the
real estate agents, the topagents, the vast majority of
them, are there and they'rethere. They care more about the
(29:12):
customer than they do abouttheir commission. The Commission
just takes they know the Moneytakes care of itself, but if
they take care of the customer,I think what Zig Ziglar said,
you know, the more people youcan help get what they want, the
more you get what you want,right? Yes, absolutely. That's
probably not the exact quote,but I'm close, right? So I just
think that's really importantpeople understand that we really
(29:32):
have great agents here, and thatthey really aren't after the
money. They're after helpingpeople the money just comes,
right? And that goes for anysales position. In my opinion,
you can tell if they're not thatway, right, but most people are
that way. So what would you whatshould a savvy so home buyer or
seller look for in a real estateagent?
Unknown (29:57):
Well, I would say, you know somebody who. Has been in
the market, who has been in theindustry for a long, long time,
and someone who has a goodreputation, good Google reviews.
I mean, it's not hard to findreviews if you're seeking for
those and you know, if they're agood agent, and you want a phone
(30:18):
call, a couple phone numbersfrom past clients. I think they
should be willing to share thoseas well, and I have several that
would so I think also, justhaving a general knowledge of
real estate itself, I'veinvested in real estate my
husband and I have flippedproperties in the past during
(30:39):
the recession. So, you know,just having a good general
working knowledge and a goodlevel of understanding of what
it takes to get from point A topoint B, whatever it is their
situation is. And just like Isaid, having that knowledge is
key. And I'm not saying, youknow, I was new once, but you
(31:02):
know, an agent that seasoned isgoing to be able to help you a
lot more.
Rick Ripma (31:07):
Yeah, and I would say that a I would be
comfortable with a new agent, ifthat new agent is on a team like
yours, sure where they have,where they have the they have
the knowledge. They just don'tpersonally have it, but they
have you, yes, right,absolutely. So your your two
(31:27):
agents have you, right? And ifsomething comes up, there's not
much that you haven't seen,right, or you can't figure out,
because you've, you've beenaround the business so long, or
you probably have tons ofconnections in the business,
that if you didn't know, you canprobably talk to somebody who
did know, yes or does have haveit so. And I think that makes a
big difference. I think it's, Ithink it's a big difference too.
(31:49):
When you're out making offers onhouses, that you have an agent
who people know who they are,know who that that that company
is, and that it's, you know,they know that these people know
what they're doing. Because it'sall it's a 3045, day process to
go from a purchase agreement toa closing. Yes, right? Yes,
sometimes longer, and it'simportant. So if somebody wanted
(32:11):
to get a hold of you, they wantto buy sell veteran that wants
to work, because I know you worka lot with veterans. What is the
best way to get a hold of you?
Unknown (32:18):
I would say just call my cell phone. 317-281-8129,
Rick Ripma (32:22):
okay? So that's 317-281-8129, 8129, see, that's
I just, I like to, I like tokeep saying a couple different
times so people have time to getit and to get a hold of me. You
can go to hardworking mortgageguys.com that's hardworking
mortgage guys.com or you cangive me a call at 317218, 9800
(32:44):
Yeah, 317218, 9800 See, I stilldon't know that dag on number,
or I'm working on it, though, soI am trying. So if you were a
coach for a day, I got a Yeah,yeah. So if you're a coach for
day, where would a real estateagent be best to focus their
(33:05):
time and money?
Unknown (33:07):
Oh, gosh, there's so many avenues. I mean, YouTube is
full of wonderful videos. Imean, you could, you could look
on YouTube and say, you knowYouTube, you know, teach me
about, you know, the new laws inreal estate. And I'm sure a lot
of videos would come up, butit's a great resource we're
(33:32):
lucky to have. You know, YouTubeand all these people that are
doing wonderful videos, and youknow, you know, time management
would be another thing I wouldsay is very important, because
if you wake up in the morningand you don't have a game plan
for the day, you don't have anoutline of, hey, this is what
I'm going to do today. I'm goingto follow up with those three
(33:54):
buyers that said they wereinterested, but they haven't got
approved yet. I'm going toconnect them with you and say,
hey, you need to get preapproved. And so, you know,
waking up every day, having agame plan, I think a lot of
agents, especially newer agents,wake up and they don't know what
to do for the day. They don'tknow how to network. Join
networking groups. That would beone thing I would say, if I were
(34:18):
a coach for a day. Yeah, youknow, join networking groups,
just get to know more people,because a lot of times you know
you're just still in yourlittle, tiny sphere of people,
and you need to expand thatsphere. You need to join your
local chamber. So I joined theChamber of Commerce in my area.
I joined another networkinggroup that's called just women
(34:40):
in business in general, and I'vemet a lot of other women
entrepreneurs in that group. Andthen I've also joined the
Kiwanis, local Kiwanis group.
And there's lots and lots ofbusiness people in that group.
So, you know, just having thoseone on one, you know, ask some
of those people once you jointhe group, just to go to lunch
together, gay NEW. Friendships,and that's the name of the game,
(35:00):
is just meeting new people,having them get to know you, you
know, on a personal level, andthen, you know, gaining their
trust, because half of being inbusiness for yourself or being a
real estate agent is gainingsomeone's trust. You're going to
trust them with their son ortheir daughter's first purchase,
you know, or selling thegrandparents house if they
(35:23):
passed away. So trust is a hugeissue. So getting to know
people, first on a personallevel, and then gaining their
trust, yeah, you
Rick Ripma (35:33):
know, I think it's one of the beauties of real
estate, is that you can, you cando business by just going out
and living your life andenjoying meeting people, yes,
right? So if you're a hermit,you're probably not a good it's
probably not a good business foryou, right, right? Unless
Unknown (35:51):
you're going to hermit and make a lot of phone calls,
yeah, there
Rick Ripma (35:54):
you go. But, but it does. You can. And loans are the
same way. You know, my, I had aguy who worked for me years ago,
and he loved to play golf, andhe said, I want to play golf
every day. I said, go play golfevery day. Go by yourself and
get on a foursome, right? Andmeet people. Yeah, you'll do
lots of business that way. Yeah,you know, that's all you got to
(36:16):
do. And real estate's the sameway. You just go out, you meet
people and it, it works?
Unknown (36:22):
Yes, absolutely, yeah.
Rick Ripma (36:23):
So with that thought, let's, let's move on to
we know that there aretremendous amount of agents who
get into the business, peoplewho get into the business and
they, they don't make it right.
I think it's 90% after three orfive years, fail. What do you
what do you think causes that?
(36:44):
How can they overcome that?
Unknown (36:47):
Well, I would say, you know, they probably don't. Maybe
they're not on the right team,or they're not with right real
estate company, or perhaps eventraining, lack of training. And
like I said, if they don't knowwhat to do every day when they
wake up, you know, maybe theydidn't join the networking
(37:07):
group, and they, you know,didn't pass out three to five
business cards a day. You know,some of this stuff isn't hard,
you know, it's just consistency.
So I would say they probablyfailed for lack of consistency,
not getting up every day anddoing the easy things and just
getting out there, you know. Andsome of it is, you know, now we
(37:30):
have the internet. I mean, theycan post on Instagram, they can
post on Facebook, you know. Youknow, once every other day is
not too much. Just to let yourfriends and family know that,
hey, I'm in real estate, don'tforget me. So I think, I think
some of it is just, you know,maybe lack of confidence too,
because they're not reallyforming those relationships, or
(37:54):
they're not confident in whatthey're doing, lack of training,
those type of things, I thinkwould probably cost someone to
fail.
Rick Ripma (38:04):
Yeah, and I think one of the things you touched on
is being on being when you'renewer, being on a team, being on
the right team, right? That, tome, seems from from everybody
I've talked to, that's, to me,seems to be the number one way
to be able to be successful inreal estate. The vast majority
(38:26):
of people that I talk to thatare doing tremendously well and
are in our newer into thebusiness well, to a person, I
think, say it was the team theywere able to get on a team, you
know, get repetition. Becauseone of the things when I years
and years ago this is, this isway, way back I got, I was, I
(38:47):
was in car sales. And in carsales, they said that the the
first three sales that a carsales person misses is because
they're afraid of the paperwork.
So it's repetition, right? Youjust got to get those reps
right. And same with and I'msure that hasn't changed that,
that fear of I don't know whatto do next, keeps you from doing
(39:09):
what you need to do next, right?
And having a team who can, whocan teach you and kind of hold
you, what do they call that?
That you're that you havesomebody who's going to hold you
accountable to do that thatmakes a big difference and and
so I'm curious, are you? Are youstill adding to your team?
Unknown (39:31):
I am Yes, for the right people, sure. So I would say it
would have to be someone that iswilling to be full time in the
business, and also someone whois teachable and doesn't matter
age, you know, is not a factorfor me, but it does have to be
(39:51):
someone that is, you know,willing to put in the hard work.
You know, if I say, make a listof everyone you know, and then,
you know, let me. It by the endof the week, you know, we're
gonna upload that into a CRMthat's going to help you to
remind those people, then that'sstep one. You know, if they're
not willing to do the thingsthat I tell them to do, you
(40:13):
know, it's just important wetake it step by step, and then
we then I help them get thatfirst deal under their belt to
where they are comfortable gowith them to that first listing
appointment so that they areconfident in what they're doing.
So yeah, I would say for theright you know, for the right
person. Yes, I would still belooking Yeah.
Rick Ripma (40:35):
Well, tell us about your team now. Okay, so
Unknown (40:38):
I have two members on my team. One, her name is Molly,
and Molly is in the she is inthe thick of it. She has small
children, but one of thosechildren is getting ready to go
off to preschool next year. Sothat's going to free up a lot of
her time. Her roots are inBloomington, Indiana. So so we
(41:00):
are not only part of the localMLS here mibor, but we are also
part of the Bloomington MLS.
Okay, so when we get leads thatare in Bloomington, Molly gets
those leads and takes care ofour Bloomington people. And then
next we have Heather. AndHeather is her last child. Is
almost done with school, donewith high school, so she has a
(41:21):
lot of free time. And Heather'sroots are in Decatur Township,
and she has been a realtorbefore, and took a break, and
now she's back. And so she isvery much full time in the
business and working hard to reget her sea legs again and get
(41:42):
and get those people acquainted.
You know that she is now back inreal estate? Yeah? Well,
Rick Ripma (41:49):
I'm guessing it's a, it's a big you know you have to
like the people that you'reworking with. Yeah, I've had to
other places. I know you don'thave to like them, but I think
it helps to enjoy who you'reworking with. We're a great
team.
Unknown (41:59):
Yeah, do things together outside real estate, I
try to plan once a month for usto go do fun things together, so
that, you know, if we can, wecan keep that camaraderie
Absolutely.
Rick Ripma (42:09):
Well, you hit on one other thing I wanted to just
touch on before we run out oftime, because it's near and dear
to my heart. It's CRM. Okay. Ihave been working with a CRM
since 1990 and in fact, it wasthe first computer, not really
the very first computer, but thefirst one ever actually used was
back in 1990 I bought it so Icould use a CRM. And what do you
(42:33):
find beneficial by having a CRMand and how do you use it like?
What? What do you do with it?
Okay, so
Unknown (42:42):
the CRM that we use is called lofty, and what lofty
does is once a person is allintegrated with the website. So
once a person lands on thewebsite, curb appeal,
realty.net, they are asked toregister, and once they
register, then the CRM is goingto send them a message that
(43:03):
says, Hi, thank you for visitingour website today. And then, you
know their criteria of whatthey're looking for, the
longevity of, you know, six to12 months, no three months. So,
so it gives me information sothat I can readily help them.
And then say they're not readyyet. It's going to send them
emails periodically, just tosay, Hey, I'm still here for
(43:25):
you, and just to let you knowthat you know I'm still
available, ready to help you.
It's not going to bombard themwith emails, but it's going to
send them little reminders hereand there and let them know I'm
still here, yeah. And fromthere, I can set them up on a
search. Now, that search doesn'thave to be every day, but it can
be monthly, if they're just notquite ready yet, but it, but it
will. It will keep them in theloop, and that's important,
(43:49):
because you know, if they'velanded on the website, you don't
want to lose them. And thenalso, for past buyers and
sellers, they are also in theCRM, and they get a monthly
newsletter, and it just kind oflets them know how the real
estate market is going rightnow, and just to answer any
questions or let them know I'mstill here, I'm still here,
(44:10):
yeah,
Rick Ripma (44:12):
you know, I think that's one of the benefits of of
a CRM, is you can keep peopleinformed of What's going on. And
the nice thing about real estateis everybody wants to know
what's going on in real estateall the time, at least in there,
because it's, if you own ahouse, you want to know what's
going on. If you're want to buya house, you want to know what's
(44:34):
going on, right, right? If itjust everybody has an interest
in real estate, which I think isgives you, gives you something
that you can you can give peoplevalue. And I think that's the
key with a CRM. I think it'sused to be you just, you just
kept in front of them, right?
And so few people did it. Youwere unique. Now everybody is
keeping in front of them. Andreally what matters is you. It's
(44:57):
not keeping in front of them.
It's giving value. If you can'tgive value, then it's not, it's
a waste of time right there, andthey're just going to get
irritated. So you have to givevalue, yes, and I think, I think
that's really important. So isthere any, any last bit of
wisdom, or any last things youwould like to tell tell us?
(45:18):
Well,
Unknown (45:18):
I would just say, you know, if you're in the Hendricks
County area, or, you know, evenbeyond that, but mainly
Hendricks county that I'm thereal estate agent for you, and I
have lots and lots of referrals,and I can certainly help you buy
or sell,
Rick Ripma (45:33):
and what if they want to get a hold of you?
Three, one more time. One moretime. 317-281-8129, okay,
317-281-2081,
Unknown (45:44):
2081 29 See, that's
Rick Ripma (45:45):
why you don't want me saying it, because I can't
get my own number right. Youknow that I can't get my own
number right. And to get a holdof me, go to hardworking
mortgage guys. I'm going to putit on me hardworking mortgage
guys.com. That's hardworkingmortgage guys.com. Or you can
call me at 317, or text, 317218,9800 317218, 9800 I remember the
(46:07):
number. I'm getting better.
That's good. And thank you somuch for joining us. Thank you
for joining me. I really doappreciate it. I
Unknown (46:13):
appreciate you.
Rick Ripma (46:14):
You are a fantastic agent, and you're really a nice
person, so I really enjoy it.
Thank you. Branch
Announcer (46:20):
NMLS number 33041, recruitments. NMLS number
664589, equal housingopportunity. Some restrictions
apply.
Had Diana clamping on with curb appeal Realty, what
(00:03):
a wonderful person. She's beenin the business for well over 20
years. She has a small team. Shehas her own company. She really
works out of the HendricksCounty area, and she is a
fantastic real estate agent.
She's her husband remodelshomes, builds new homes, so she
has a lot of connection there.
(00:25):
She'd been in the business forso long, and she's just, she
really does a wonderful job. Shetalked about how to do business,
how to do real estate, you know,really, what's involved in real
estate, and how she does it, andwhat separates her from from the
masses? I think you'll find itvery interesting. So please
(00:45):
listen and have a fantastic day.
Today, I have Diana Clampett,right. Yeah, you know the reason
is, is because, when I think ofClampett, what do you think I
think of now, we
Unknown (00:56):
don't go there. Okay, we
Rick Ripma (00:57):
won't go there. We won't go to the Beverly
Hillbillies. Older Yeah, well, Iam. I mean, that was a big show
back in the day. Yes, it was.
Yeah, those guys, they, they haddone really well, too, not quite
as well as you're doing. I mean,you're, you've been in the
business for 20 years, or over20 years. Yes, you you have, you
do very large volume. You have ateam. You have, I think two
(01:19):
agents right now with and you,you started your own brokerage.
How long ago did you start yourbroker? About seven years ago,
seven years ago. So you've beendoing seven years. I love the
name, even though I can'tremember it. I love the name,
curb appeal, Realty correct. Soit's, if somebody was looking
online, it's curb appealrealty.net correct, not.com.net
Yes. Curb Appeal, really. Okay,perfect. Well, I like to start
(01:42):
with learning a little bit moreabout you. So most people have a
life before real estate, sure.
So what did you do? What did youdo? Where'd you grow up? You
know? Where did you go toschool? Just debate, you know,
how what is your family like?
Those type of things. Okay,sure.
Unknown (02:00):
Well, I'm originally from Richmond, Virginia, and I
moved here because my husband'sfrom here, okay, and he's in the
building industry. He doesremodeling still today, and he's
built new homes for a long, longtime. And so I thought it would
be a good niche for me to getinto real estate. So once we
sent our last child to school, Igot my real estate license, and
(02:25):
it's been a great fit for bothof us. We both shared clients.
If I couldn't find them theperfect home, then my husband
could build them the perfecthome. If it just needed a little
bit of remodeling, then he coulddo that too.
Rick Ripma (02:38):
So and where do you do that? Where? What areas?
Unknown (02:41):
Mainly in Hendricks County, but also Morgan County
and parts of Indianapolis aswell.
Rick Ripma (02:47):
Okay, so, so once you decided to become a real was
there any other than that he wasdoing his piece? Was there
anything other catalysts thatkind of pushed you into real
Unknown (02:56):
estate? You know? I just thought it would be a good
fit. Once I sent my last childto school. I thought, well, it
would be flexible enough for meto still be involved in their
school activities, but to beable to have a flexible schedule
as well. Well,
Rick Ripma (03:10):
you were right, yes, yes, yes. And it's interesting,
we, most people, think that thata real estate agent has a very
flexible schedule, and it is andit isn't right. This is true,
and it is because you kind ofset your own time frame, but it
isn't because your customerskind of dictate when they want
to
Unknown (03:30):
that's true. You do have to be willing to work 24/7,
the weekends at night, and beable to take phone calls at any
time. So those type of thingsyou know, will help set you
apart. If you answer your phoneand answer texts, you know,
unfortunately, real estate hoursdo the talking. So a lot of
(03:57):
times, you know, if an offer isdue back by 9pm then you have to
respond. And so you're talkingto your clients at 8pm after
they've had a long day at work,and trying to figure out how
we're going to respond to thisoffer by 9pm so sometimes it's
just those deadlines that createthose odd hours.
Rick Ripma (04:16):
Yeah, yeah. And most people, from what I hear, most
people are off work at night, somost people want to go either
weekends or nights. Is when theytend to want to go out looking
at homes. Yes, although, in thelast in a market that we've been
in, I think people just want togo whenever the house is
available. Yes, available. Yes,yeah. And what do you see is the
(04:38):
market still that way it
Unknown (04:39):
is, and it's pockets, is what I like to say. There are
pockets of hot markets.
Hendricks County is a very hotmarket still. So you know, when
a when a home comes on themarket, people do have to be
ready to jump on it, and we arestill seeing multiple offers. So
that's, you know, that's a plusfor those pockets, those areas
that. Are still verycompetitive. Yeah, so and great
(05:00):
for sellers. So, yeah, yeah, I
Rick Ripma (05:05):
think it's hard on the buyer. But our market, you
know, we've seen appreciation inIndiana that we had never seen
before. Yeah, over the lastthree years, yes,
Unknown (05:15):
I am seeing homes that I sold just two years ago,
making a profit of, you know,$100,000 yeah, so it's a little
crazy, but, but, yeah, I mean,it's great, you know, for the
economy in Indiana. So you likethat,
Rick Ripma (05:33):
yeah? Now, what, what is your husband's company
name?
Unknown (05:36):
It's designer remodeling and homes. Okay,
Rick Ripma (05:39):
any, any remodels, okay, and he builds new homes.
Okay? The reason I ask isbecause it's really hard to find
a good remodeler.
Unknown (05:48):
It is, it is, and he does great work. He's been doing
this for over 30 years. And, youknow, room additions, remodeling
kitchens, bathrooms, and even anew home if someone needs it.
Yeah, yes. Great reputation. Andyeah,
Rick Ripma (06:06):
I bet it really helps, though, when you're when
you have a client looking to buya house, and they walk in,
there's some work that needs tobe done. You can probably get a
bid pretty easily.
Unknown (06:16):
Oh, yes, and he's helped me multiple times with
home inspections, which can alsobe a make or break situation for
a seller or a buyer. So a lot oftimes, I mean, he has, you know,
people of every trade that workfor him. So if I need a plumber,
if I need an electrician, youknow, whatever it is that I
(06:37):
need, I can go to him and say,Hey, I need a favor,
Rick Ripma (06:43):
so that helps. Yeah, let's now you also have two
kids, three, three kids. Okay,so tell us about you know, I'm
sure you're proud of your your
Unknown (06:52):
kids, of course, yes, they are all grown. And I do
have some grandchildren. Oh, so,wow. How many grandchildren? So
we have eight totalgrandchildren, wow. And they are
a joy to be around. We lovespending our free time with
them. So, yeah, all my kids aregrown. I have a son that lives
in Chicago, and so he has threegirls, two twin granddaughters.
(07:18):
Oh, right, anothergranddaughter. So and then I
have a daughter that lives here,and she has two sons and one
daughter. And then I haveanother son that lives in
Illinois, a different part ofIllinois, and then he has a son
and a daughter.
Rick Ripma (07:34):
Okay, so the one I have a son is in Chicago also,
and they're having their firstin August, so it'll be our
second grandchild. But so whatis, what does your son do in
Chicago? I'm always interestedin well,
Unknown (07:47):
he actually does a myriad of things. He has his own
construction company, kind oflike my husband, okay, but he
also freelances on the side andhas his own art. So his his bend
is more towards the arts, and sohe has a studio that he works
(08:09):
out of that he creates art for,you know, like I said, it's more
of on the side, okay, type of A,type of a business, but, but
he's met a lot of interestingpeople, yeah? But he has, so,
yeah, he sold a lot of his, hisartwork and and woodwork to some
very high end clientele. So,yeah,
Rick Ripma (08:30):
well, you know, I should probably get, get his
contact information, because myson, they just bought a they
bought their they sold a house,bought bought their second home
up there. And there, he's a inventure capital, okay? And works
for a it's called seed to grow,which is a healthy, sustainable
(08:53):
type company, you know that theydo. They bring all kinds of that
type of thing to market. They doa lot of farming, you know, in a
sustainable way, and take it.
And I can never remember thename of the taking the food from
just our normal to the you wantto buy. It's more healthy.
What's it called? Do youremember what it's called? Okay,
no, that's because I can'texplain it. But anyway, it's
(09:15):
they're able to do that. And,you know, where they don't use
chemicals and that type ofthing, but they farm to table,
farm to table type, yeah, yeah.
And so he works on that so, buthe's always, you know, he's
really into, he does a lot ofart, yes, because he's really
into art, and
Unknown (09:34):
maybe we could connect, yeah, my son and Instagram is
commune design.
Rick Ripma (09:39):
Commune design, I'll get it later. Commune design,
yeah, so, so, yeah, I'd beinterested. There might be
interest. He might it. Might bea possible client for your
career science, yeah. So let's,let's move on and talk more
about real estate. So what is itthat gets you up every morning
excited to do your job? Well,
Unknown (09:57):
honestly, I just love helping people, and I know.
People say that as a cliche, butI truly do, one of the things
that I do in my business is workwith a lot of veterans. So I'm
very well into the VA loan andhow that works, and how they are
actually well, they deserve itfirst of all, and that 100% loan
(10:20):
is available to them. And I lovehelping them, especially young
vets coming out of the military.
And they're so excited, youknow, to be home, first of all,
but then secondly, they're readyto buy that first home. And so
I've helped many, many veteransbuy their first home. And then
also, you know, even some of ourolder vets that don't even know
that what they deserve. I'vehelped my own in laws by their
(10:42):
first home, and they were bothveterans, and they just had no
idea what they what they needed,or how to go about it. And so,
yeah, it's been a wonderfulexperience just helping our
veterans. And that is
Rick Ripma (10:57):
a super program.
Yes, it is. Yeah, what do yousee that they like best about
the program? Is there anythingthat they
Unknown (11:03):
Well, they love that 100% loan, yeah, financing,
right? Yes. And, like you said,they deserve it, so it's a perk.
And, you know, they've servedour country, and I think, I
think it's wonderful that that'swhat they get, yeah. And so, you
know, yeah, a lot of them are,like I said, they just don't
know what they don't know, andso it's just a joy to help them
(11:24):
obtain that first home. Yeah,
Rick Ripma (11:26):
I agree. It's and they changed the VA recently
because of the change in thecommission structures, which was
a huge boon. But the other thingthat I find is in a market
that's really, really tight, itseems VA needed to do something
(11:46):
because it was unfortunate thatpeople wouldn't accept the VA
offer because of the riskinvolved in a VA offer compared
to a conventional When, when,when they did what they did for
us, right, When they served.
Yes. So it's valuable. Yes.
Unknown (12:03):
And what I am seeing is I am seeing people more likely
to accept a VA offer over evenan FHA offer, because I'm seeing
the VA be a little bit morelenient on those items that they
used to be a little bit tougheron. I mean, of course, we want
the home to be safe for ourveterans, right? What it to be
(12:24):
the roof to be good and, youknow, no major leaks, things
like that, but, but I tell theselling agent, it's nothing to
be afraid of, right? BecauseI've done, you know, many of
these, and there's nothing toworry about. You know, don't
have your seller deter an offerbecause it's a veteran, right?
You know, that's, you know, sounfair a stigma like that for
(12:49):
that type of loan. They're notthat bad,
Rick Ripma (12:52):
no? And, you know, I fight that every day because
people have a misconception, andthey actually have a
misconception. On FHA, there area few little things. But
conventional has its littlethings too, right? You know, but
you have, you have a house,basically. I mean, the biggest
thing that we find is, you havea house that has chipping paint,
(13:13):
you're gonna have to fix it,right? That's the biggest that's
the number one thing that comesup. Yes, it
Unknown (13:19):
is. And as when I list a home. I always, you know,
encourage them to just, justpaint. It doesn't take a lot of
effort, and it doesn't take alot of time, and you're going to
be so far ahead of the game, andit's going to make your home
look 1000 times better thanappealing garage, or, you know,
appealing, you know, any area ofyour porch, right? Though? So,
(13:41):
yeah, I always encourage that itdoesn't take a lot of effort.
Rick Ripma (13:45):
Yeah, it's such an easy thing to do. I relate it as
you can't tell I love cars. Irelate it to cars. If you know,
I do a lot of car auctions, andif, and if a car is clean and
neat and nice, it brings moremoney than the same exact car
that is dirty, yes, right? Wehave trouble looking past the
(14:06):
dirt, and so you don't get asmuch money you want your house,
your car to look as when you'reselling, it to look pristine,
right, as you can possibly getit. Yes, correct? Yeah. And pain
is easy, yeah? So if there's aveteran out there, or anybody
out there listening, and theygo, I want to work with Diana.
What's the best way to get ahold of you?
Unknown (14:28):
I would say my cell phone. As every realtor knows
we're connected with our cellphone, 24/7, so it's
317-281-8129,
Rick Ripma (14:37):
okay, what's that number again? 317-281-8129, and
they can text or call thatnight. That's right, okay. So
that's wonderful. And if there'sa veteran or anybody out there,
they should give you a call ortext and you and you, you
already said you get back withthem. So
Unknown (14:54):
I do? I answer my phone? Yeah. I you know, one pet
peeve from realtor to realtor isthat a lot of real. Realtors,
and I hear this from the public,they don't answer their phone,
or they don't respond to a textor call. And, you know, I can
imagine for the general public,that's frustrating, and I know
I've gained business because Idid answer my phone and they
said, You know, I've calledthree or four realtors, and they
(15:16):
didn't answer their phone. Andso I always text, I always
answer my phone. If you if itlooks like a never from Florida,
or that I'm getting spammed, Ipromise I will listen to it and
I will call you back. Yeah,
Rick Ripma (15:29):
yeah. See, that's the other thing is, you can't
always answer your phone, butyou can call back, right? I had
somebody tell me. He said, Myphone's always available. He's
not always but his phone'salways available. Call, leave a
message, he'll call you back,right? He'll text you back, yes,
and that's that's to me. I I'mlike, you. I'd rather answer the
phone. It saves everybody time.
But like, right now, while we'redoing this, we can't answer a
(15:52):
phone, right? So if they leave amessage, we'll get we'll get
back with them, and to get ahold of me, just go to
hardworking mortgage guys.com.
That's hardworking mortgageguys.com. I couldn't figure out
which camera I had on. That'shardworking mortgage guys.com.
Or you can give me a call ortext, 317218, 9800 317218, 9800
(16:14):
I don't know why. I cannotremember my own number. You know
what? I have so many numbersthat I just struggle remembering
my number.
Unknown (16:22):
Well, I've had my number for about about 24 years
now, then you don't have I don'tthink I should forget it. Yeah,
yeah,
Rick Ripma (16:30):
perfect. So what would you say is your superpower
in real estate?
Unknown (16:36):
Well, I would say like I mentioned before, I truly do
care about people. I care deeplythat, you know, I'm going to do
good job for you. I'm going toget you from point A to point B,
regardless of your situation. Imean, whether it's a veteran or
whether it's, you know, anunfortunate divorce and you
know, someone needs to move out,whether it's I've had, I've had
(17:00):
a situation where we had a deathand there were seven siblings
waiting to get theirinheritance. So it doesn't
matter, I'm into each situationas if it were my own, and I
treat everybody with respect.
And individually, your situationmight be different than the last
buyer or seller that I had, soyou're going to get personal
(17:22):
attention. And another thingthat I feel like is a superpower
would be, you know, thelongevity that I've had. I've
had just about every situationyou can have in real estate,
whether it's, you know, aninspection that's going south,
or, you know, just buyer andseller Not, not seeing eye to
eye. I mean, there are so manydifferent people think, oh, one
(17:45):
transaction is just the same asthe next, and they're not, you
know, they're they're verydifferent, because you don't
know who you're dealing with onthe other side. You don't know
what their circumstances arelike. They could be very tight
on their funds. So eachsituation is different, and I
feel like, after 24 years thatI've probably had just about all
of them, so I know how to handleeach situation. And being full
(18:09):
time in the business, I think,is another superpower. I mean,
this is what I do every singleday for a living. I am not a
part time agent with anotherjob, you know, and this is my
side gig. This is my bread andbutter. This is what I have done
to make people's lives, youknow, easy and make that
(18:30):
transition easy for 24 years. SoI would say that's a superpower.
Rick Ripma (18:36):
I would say so too.
So is it? Is it? Do you? Do youwork mostly with home buyers? Do
you work mostly with homesellers? Is it a pretty wide
range? It's
Unknown (18:46):
a pretty even split. I mean, it's, you know, it just
depends on what comes my way.
You know, I get referralsbecause of being in the business
for a long, long time. So Iwould say it's a pretty even
split for the most part. Youknow, selling has been a little
bit less in the last coupleyears, because we've got more
(19:07):
buyers than sellers at themarket. But it's, it's pretty,
even pretty, yeah,
Rick Ripma (19:15):
it, it does always change, right? The market
changes, and we have to changewith the market. And if you
like, right now we have asomewhat lack of inventory. I
mean, it's definitely the mediais out there saying how terrible
it is. And the reality is it'snot, you know, there's only two
states that are really sufferingand have excessive inventory,
(19:36):
and even them, if you look atit, they're still under three
months of inventory. And that'sFlorida and Texas, you know, who
had been booming. So Indiana isone that's doing really well,
right? And and Midwest is doingextremely well. Yes, you know,
we're still, we're still doingvery well. So what would you,
you know, where's your whenyou're not, when you're not
(19:57):
doing real estate, where's yourA. Go to happy place. Where do
you like to go? What do you liketo do?
Unknown (20:03):
Well, of course, I mentioned the grandkids. We love
our grandkids. We love havingour grandkids over and spending
time with them. But as a couple,we like to travel. And I'm sure
a lot of viewers like to traveltoo. We like cruisy because we
get to see a lot of the country,all over the world actually by
cruising. So we're big intocruising. We've done it for
(20:26):
years. And this year, we'reexcited because we're going to
Alaska, first time, or Yes,first time to Alaska. And it's
been on a bucket list for awhile, and so we're looking
forward to that. But yeah, wejust love to see the world now,
with that being said, I don'tthink I've ever had a vacation
where I didn't take somebusiness with me. So I'm still
(20:48):
available, even on vacation. SoI mean, I've written Purchase
Agreements sitting on the beachbefore. It's still possible, but
yeah, so I don't leave myclients behind and go, oh,
sorry, I'm on vacation. So yeah,they know they can still get a
hold of me, which, you know, andI have a team back here that can
show houses. So it's, it worksout. But yeah, so everybody will
(21:12):
be coming to Alaska with me.
Rick Ripma (21:15):
That's not a bad deal, right? That sounds like
fun. I had a real estate agentwho he was in Afghanistan. I
think, Oh, wow. But it mighthave been Iraq. It might have
been Iraq. And he said he wasthere for three months, and he
said he he sold like, sevenhouses, wow. Because he was, he
(21:36):
was still communicating withpeople when he could, and he had
people back here who could showhouses and do what he needed
done. So it is definitelypossible to do that. Yes, which
is, which is great. I don'tthink everybody can do that.
Some people just don't. Theydon't have the team, or
whatever. You have the team, andyou have the ability to do that,
which is awesome. But beyondthat, I also love cruise. My
(21:58):
wife isn't as excited about itall the time, but I love to go,
what's your favorite cruiseline?
Unknown (22:03):
Well, we've cruised a lot with Royal Caribbean. We
seem to like their ships and andthe way that they do things this
time, because I have a travelagent that I use, and Jennifer
laver is her name, and she's inPlainfield, Indiana. So one of
the things that she recommendedwas Princess for Alaska. She
(22:26):
said they've been there thelongest. They know how to get it
done. And they also, so ours isa cruise plus land, and they own
all the places that we're goingto stay on land, so they've been
there quite a while, yeah. Andso this time, we're going to
give Princess a try. Okay, howbig a ship?
It's pretty big. It's the royalprincess. And so I've toured it
(22:48):
online, and it's big. It'spretty nice. Yeah, yeah.
Rick Ripma (22:51):
When my wife and I went to Alaska and with some
friends and we we were onHolland, Holland, America, but
it was a really small ship,which it had its advantages, and
that, like, you could get reallyclose to the glaciers and things
like that that the big shipscan't. And we loved it, but we
(23:14):
did the land also, and we didn'tplan it. Our friends planned it,
and it, it was, I hope you havemore than a half a day wherever
you're wherever, well, youyou're not, you obviously will.
You're stopping where they whatthey own. We went to Denali and
and it was like half a day inDenali. Well, you can't see
anything in Denali. And half aday, yeah, right. And then you
(23:37):
had to get on a bus and take abus to the ship, and it was nine
hours away.
Unknown (23:41):
Oh no, no, no, yeah,
Rick Ripma (23:43):
it was horrible, yeah, I would.
Unknown (23:45):
And then I think we have two days in Denali. Okay,
actually, on this one, yeah,yeah, that's awesome,
Rick Ripma (23:51):
yeah. And then Princess, I my neighbors just
got back, like, last week, andthey did Princess, they were,
they're not big cruisers, andthey were both very leery of
going. They absolutely loved,Oh, that's good to hear. Yeah,
it was Princess in, in, inAlaska. Oh, that's awesome. They
(24:14):
didn't have the, the the land,but they just, they, they're
going again. I mean, they lovedit so much, they're now starting
to do more cruises. I don't knowabout you, but what I like about
the cruises I got is you justget on the ship, and then you
don't have to worry about it,
Unknown (24:34):
right? Yes, we don't argue about where we're going to
eat. No, because you know we'regoing to eat in the dining
room. Yeah, you don't argueabout anything.
No, we've pre planned all of ourexcursions, so we're not going
to argue about that either.
Yeah, that's yeah, it'swonderful. Your entertainment is
in one place, and people thathave never cruised before don't
realize, you know, how nice theyare, how many pools they have,
hot tubs, all your food cafes,you know, places to go. Go, just
(24:59):
set there's libraries. I meanthis, yeah, they're wonderful,
but they've never been. Peopledon't know how great they're,
yeah,
Rick Ripma (25:07):
and a lot of people are worried that they'll be
bored. I was one of thosepeople, but I love them. Yeah, I
think it's I was. I've neverreally been. I've never been
bored. No, there's alwayssomething to do. Yeah, yeah,
they're always and I've done itwith kids. We've done the Disney
cruise with our kids when theywere little. And I mean, we I
love, I loved every I've I'veloved every cruise I've been on
Royal Caribbean was the first,first cruise I ever did. I was
(25:29):
fortunate in the company Iworked with. They took the whole
company on the on a cruise, andit was on Royal Caribbean. Wow,
which is, which is even better,because when you go away now you
don't have to worry about work,yeah, because there's nothing
can happen. Nobody's there. Iwas working for a builder at the
time. As a matter of fact, Isee, yeah. So let's get back to,
you know, the business a littlebit. So what would you as you
(25:49):
look into your crystal ball,what about the future? Has you
jazzed up?
Unknown (25:55):
Well, I would say, you know, real estate has been
around forever, since the early1800s so you know, it's not
going anywhere. People arealways going to need realtors.
They're always going to needsomeone on their team to help
them navigate through thatprocess. So I'm just excited
(26:17):
about the future. I'm excitedabout the future of my team and
just, you know, continuing tohelp buyers and sellers navigate
the complexities of the largestpurchase they're ever going to
have.
Rick Ripma (26:29):
Yeah, you know, and with that, as you're looking at
a at a buyer, let's, let's,because of the new change in the
laws. So I believe the realestate agent is invaluable in
that process and worth everypenny but, and there's ways to
make it just be, basically bethe same as it's been today.
Anyway. What do you have to sayabout that? What? What? How do
(26:52):
you look at that, and how do youexplain it to a to a buyer?
Unknown (26:56):
Well, I mean, one of the, you know, nice things about
our market is that we have avery good team of attorneys that
give us wonderful forms, andthey're watching and monitoring
the law. And I would just say,you know, explain to a buyer,
you know, this is the new law.
It's not something that wechanged, it's something that was
(27:17):
changed. And so then we justexplain to them, you know, this
is the way that we have to tellyou now that we get paid. And
so, you know, whatever thatpercentage happens to be that is
agreed upon, then I'm justletting you know, and then they
acknowledge that, yeah, so it'sjust basically the same to me,
(27:39):
but it's just making it moreclear to a buyer or a seller,
this is how we get paid. Yeah,but you know, honestly, yes, we
work very hard for thatcommission. And you know it is.
Commission is not an easy way tomake a living, because you wake
up every day and you have tolight a fire, yes, and you have
(28:02):
to make it happen. So it's, youknow, it's not for everyone.
Most people like, you know beingan employee, so that they can
know exactly what their paycheckis going to be every week. And
for us, you know, we have towork hard in order to make that
happen. So we're working hardfor our buyers and sellers, and
(28:23):
then in the end, you know, we doget a paycheck if we do a good
job. Yeah,
Rick Ripma (28:29):
yeah. You know, I'm the same way. I'm in I'm in
commission. Been in commissionmy entire life, like the my
first, first job in commissionwas back in 1983 you know. So
I've been in commission myentire life. And I, I can't
imagine it any other way, right?
Because it gives you theability, if you can help enough
people, okay, that's really whatit's about. You don't make
(28:50):
there. I know that the publichas a misconception sometimes of
commissioned people, but thevast majority of them actually
are out there trying to helpyou, right? They really are the
real estate agents, the topagents, the vast majority of
them, are there and they'rethere. They care more about the
(29:12):
customer than they do abouttheir commission. The Commission
just takes they know the Moneytakes care of itself, but if
they take care of the customer,I think what Zig Ziglar said,
you know, the more people youcan help get what they want, the
more you get what you want,right? Yes, absolutely. That's
probably not the exact quote,but I'm close, right? So I just
think that's really importantpeople understand that we really
(29:32):
have great agents here, and thatthey really aren't after the
money. They're after helpingpeople the money just comes,
right? And that goes for anysales position. In my opinion,
you can tell if they're not thatway, right, but most people are
that way. So what would you whatshould a savvy so home buyer or
seller look for in a real estateagent?
Unknown (29:57):
Well, I would say, you know somebody who. Has been in
the market, who has been in theindustry for a long, long time,
and someone who has a goodreputation, good Google reviews.
I mean, it's not hard to findreviews if you're seeking for
those and you know, if they're agood agent, and you want a phone
(30:18):
call, a couple phone numbersfrom past clients. I think they
should be willing to share thoseas well, and I have several that
would so I think also, justhaving a general knowledge of
real estate itself, I'veinvested in real estate my
husband and I have flippedproperties in the past during
(30:39):
the recession. So, you know,just having a good general
working knowledge and a goodlevel of understanding of what
it takes to get from point A topoint B, whatever it is their
situation is. And just like Isaid, having that knowledge is
key. And I'm not saying, youknow, I was new once, but you
(31:02):
know, an agent that seasoned isgoing to be able to help you a
lot more.
Rick Ripma (31:07):
Yeah, and I would say that a I would be
comfortable with a new agent, ifthat new agent is on a team like
yours, sure where they have,where they have the they have
the knowledge. They just don'tpersonally have it, but they
have you, yes, right,absolutely. So your your two
(31:27):
agents have you, right? And ifsomething comes up, there's not
much that you haven't seen,right, or you can't figure out,
because you've, you've beenaround the business so long, or
you probably have tons ofconnections in the business,
that if you didn't know, you canprobably talk to somebody who
did know, yes or does have haveit so. And I think that makes a
big difference. I think it's, Ithink it's a big difference too.
(31:49):
When you're out making offers onhouses, that you have an agent
who people know who they are,know who that that that company
is, and that it's, you know,they know that these people know
what they're doing. Because it'sall it's a 3045, day process to
go from a purchase agreement toa closing. Yes, right? Yes,
sometimes longer, and it'simportant. So if somebody wanted
(32:11):
to get a hold of you, they wantto buy sell veteran that wants
to work, because I know you worka lot with veterans. What is the
best way to get a hold of you?
Unknown (32:18):
I would say just call my cell phone. 317-281-8129,
Rick Ripma (32:22):
okay? So that's 317-281-8129, 8129, see, that's
I just, I like to, I like tokeep saying a couple different
times so people have time to getit and to get a hold of me. You
can go to hardworking mortgageguys.com that's hardworking
mortgage guys.com or you cangive me a call at 317218, 9800
(32:44):
Yeah, 317218, 9800 See, I stilldon't know that dag on number,
or I'm working on it, though, soI am trying. So if you were a
coach for a day, I got a Yeah,yeah. So if you're a coach for
day, where would a real estateagent be best to focus their
(33:05):
time and money?
Unknown (33:07):
Oh, gosh, there's so many avenues. I mean, YouTube is
full of wonderful videos. Imean, you could, you could look
on YouTube and say, you knowYouTube, you know, teach me
about, you know, the new laws inreal estate. And I'm sure a lot
of videos would come up, butit's a great resource we're
(33:32):
lucky to have. You know, YouTubeand all these people that are
doing wonderful videos, and youknow, you know, time management
would be another thing I wouldsay is very important, because
if you wake up in the morningand you don't have a game plan
for the day, you don't have anoutline of, hey, this is what
I'm going to do today. I'm goingto follow up with those three
(33:54):
buyers that said they wereinterested, but they haven't got
approved yet. I'm going toconnect them with you and say,
hey, you need to get preapproved. And so, you know,
waking up every day, having agame plan, I think a lot of
agents, especially newer agents,wake up and they don't know what
to do for the day. They don'tknow how to network. Join
networking groups. That would beone thing I would say, if I were
(34:18):
a coach for a day. Yeah, youknow, join networking groups,
just get to know more people,because a lot of times you know
you're just still in yourlittle, tiny sphere of people,
and you need to expand thatsphere. You need to join your
local chamber. So I joined theChamber of Commerce in my area.
I joined another networkinggroup that's called just women
(34:40):
in business in general, and I'vemet a lot of other women
entrepreneurs in that group. Andthen I've also joined the
Kiwanis, local Kiwanis group.
And there's lots and lots ofbusiness people in that group.
So, you know, just having thoseone on one, you know, ask some
of those people once you jointhe group, just to go to lunch
together, gay NEW. Friendships,and that's the name of the game,
(35:00):
is just meeting new people,having them get to know you, you
know, on a personal level, andthen, you know, gaining their
trust, because half of being inbusiness for yourself or being a
real estate agent is gainingsomeone's trust. You're going to
trust them with their son ortheir daughter's first purchase,
you know, or selling thegrandparents house if they
(35:23):
passed away. So trust is a hugeissue. So getting to know
people, first on a personallevel, and then gaining their
trust, yeah, you
Rick Ripma (35:33):
know, I think it's one of the beauties of real
estate, is that you can, you cando business by just going out
and living your life andenjoying meeting people, yes,
right? So if you're a hermit,you're probably not a good it's
probably not a good business foryou, right, right? Unless
Unknown (35:51):
you're going to hermit and make a lot of phone calls,
yeah, there
Rick Ripma (35:54):
you go. But, but it does. You can. And loans are the
same way. You know, my, I had aguy who worked for me years ago,
and he loved to play golf, andhe said, I want to play golf
every day. I said, go play golfevery day. Go by yourself and
get on a foursome, right? Andmeet people. Yeah, you'll do
lots of business that way. Yeah,you know, that's all you got to
(36:16):
do. And real estate's the sameway. You just go out, you meet
people and it, it works?
Unknown (36:22):
Yes, absolutely, yeah.
Rick Ripma (36:23):
So with that thought, let's, let's move on to
we know that there aretremendous amount of agents who
get into the business, peoplewho get into the business and
they, they don't make it right.
I think it's 90% after three orfive years, fail. What do you
what do you think causes that?
(36:44):
How can they overcome that?
Unknown (36:47):
Well, I would say, you know, they probably don't. Maybe
they're not on the right team,or they're not with right real
estate company, or perhaps eventraining, lack of training. And
like I said, if they don't knowwhat to do every day when they
wake up, you know, maybe theydidn't join the networking
(37:07):
group, and they, you know,didn't pass out three to five
business cards a day. You know,some of this stuff isn't hard,
you know, it's just consistency.
So I would say they probablyfailed for lack of consistency,
not getting up every day anddoing the easy things and just
getting out there, you know. Andsome of it is, you know, now we
(37:30):
have the internet. I mean, theycan post on Instagram, they can
post on Facebook, you know. Youknow, once every other day is
not too much. Just to let yourfriends and family know that,
hey, I'm in real estate, don'tforget me. So I think, I think
some of it is just, you know,maybe lack of confidence too,
because they're not reallyforming those relationships, or
(37:54):
they're not confident in whatthey're doing, lack of training,
those type of things, I thinkwould probably cost someone to
fail.
Rick Ripma (38:04):
Yeah, and I think one of the things you touched on
is being on being when you'renewer, being on a team, being on
the right team, right? That, tome, seems from from everybody
I've talked to, that's, to me,seems to be the number one way
to be able to be successful inreal estate. The vast majority
(38:26):
of people that I talk to thatare doing tremendously well and
are in our newer into thebusiness well, to a person, I
think, say it was the team theywere able to get on a team, you
know, get repetition. Becauseone of the things when I years
and years ago this is, this isway, way back I got, I was, I
(38:47):
was in car sales. And in carsales, they said that the the
first three sales that a carsales person misses is because
they're afraid of the paperwork.
So it's repetition, right? Youjust got to get those reps
right. And same with and I'msure that hasn't changed that,
that fear of I don't know whatto do next, keeps you from doing
(39:09):
what you need to do next, right?
And having a team who can, whocan teach you and kind of hold
you, what do they call that?
That you're that you havesomebody who's going to hold you
accountable to do that thatmakes a big difference and and
so I'm curious, are you? Are youstill adding to your team?
Unknown (39:31):
I am Yes, for the right people, sure. So I would say it
would have to be someone that iswilling to be full time in the
business, and also someone whois teachable and doesn't matter
age, you know, is not a factorfor me, but it does have to be
(39:51):
someone that is, you know,willing to put in the hard work.
You know, if I say, make a listof everyone you know, and then,
you know, let me. It by the endof the week, you know, we're
gonna upload that into a CRMthat's going to help you to
remind those people, then that'sstep one. You know, if they're
not willing to do the thingsthat I tell them to do, you
(40:13):
know, it's just important wetake it step by step, and then
we then I help them get thatfirst deal under their belt to
where they are comfortable gowith them to that first listing
appointment so that they areconfident in what they're doing.
So yeah, I would say for theright you know, for the right
person. Yes, I would still belooking Yeah.
Rick Ripma (40:35):
Well, tell us about your team now. Okay, so
Unknown (40:38):
I have two members on my team. One, her name is Molly,
and Molly is in the she is inthe thick of it. She has small
children, but one of thosechildren is getting ready to go
off to preschool next year. Sothat's going to free up a lot of
her time. Her roots are inBloomington, Indiana. So so we
(41:00):
are not only part of the localMLS here mibor, but we are also
part of the Bloomington MLS.
Okay, so when we get leads thatare in Bloomington, Molly gets
those leads and takes care ofour Bloomington people. And then
next we have Heather. AndHeather is her last child. Is
almost done with school, donewith high school, so she has a
(41:21):
lot of free time. And Heather'sroots are in Decatur Township,
and she has been a realtorbefore, and took a break, and
now she's back. And so she isvery much full time in the
business and working hard to reget her sea legs again and get
(41:42):
and get those people acquainted.
You know that she is now back inreal estate? Yeah? Well,
Rick Ripma (41:49):
I'm guessing it's a, it's a big you know you have to
like the people that you'reworking with. Yeah, I've had to
other places. I know you don'thave to like them, but I think
it helps to enjoy who you'reworking with. We're a great
team.
Unknown (41:59):
Yeah, do things together outside real estate, I
try to plan once a month for usto go do fun things together, so
that, you know, if we can, wecan keep that camaraderie
Absolutely.
Rick Ripma (42:09):
Well, you hit on one other thing I wanted to just
touch on before we run out oftime, because it's near and dear
to my heart. It's CRM. Okay. Ihave been working with a CRM
since 1990 and in fact, it wasthe first computer, not really
the very first computer, but thefirst one ever actually used was
back in 1990 I bought it so Icould use a CRM. And what do you
(42:33):
find beneficial by having a CRMand and how do you use it like?
What? What do you do with it?
Okay, so
Unknown (42:42):
the CRM that we use is called lofty, and what lofty
does is once a person is allintegrated with the website. So
once a person lands on thewebsite, curb appeal,
realty.net, they are asked toregister, and once they
register, then the CRM is goingto send them a message that
(43:03):
says, Hi, thank you for visitingour website today. And then, you
know their criteria of whatthey're looking for, the
longevity of, you know, six to12 months, no three months. So,
so it gives me information sothat I can readily help them.
And then say they're not readyyet. It's going to send them
emails periodically, just tosay, Hey, I'm still here for
(43:25):
you, and just to let you knowthat you know I'm still
available, ready to help you.
It's not going to bombard themwith emails, but it's going to
send them little reminders hereand there and let them know I'm
still here, yeah. And fromthere, I can set them up on a
search. Now, that search doesn'thave to be every day, but it can
be monthly, if they're just notquite ready yet, but it, but it
will. It will keep them in theloop, and that's important,
(43:49):
because you know, if they'velanded on the website, you don't
want to lose them. And thenalso, for past buyers and
sellers, they are also in theCRM, and they get a monthly
newsletter, and it just kind oflets them know how the real
estate market is going rightnow, and just to answer any
questions or let them know I'mstill here, I'm still here,
(44:10):
yeah,
Rick Ripma (44:12):
you know, I think that's one of the benefits of of
a CRM, is you can keep peopleinformed of What's going on. And
the nice thing about real estateis everybody wants to know
what's going on in real estateall the time, at least in there,
because it's, if you own ahouse, you want to know what's
going on. If you're want to buya house, you want to know what's
(44:34):
going on, right, right? If itjust everybody has an interest
in real estate, which I think isgives you, gives you something
that you can you can give peoplevalue. And I think that's the
key with a CRM. I think it'sused to be you just, you just
kept in front of them, right?
And so few people did it. Youwere unique. Now everybody is
keeping in front of them. Andreally what matters is you. It's
(44:57):
not keeping in front of them.
It's giving value. If you can'tgive value, then it's not, it's
a waste of time right there, andthey're just going to get
irritated. So you have to givevalue, yes, and I think, I think
that's really important. So isthere any, any last bit of
wisdom, or any last things youwould like to tell tell us?
(45:18):
Well,
Unknown (45:18):
I would just say, you know, if you're in the Hendricks
County area, or, you know, evenbeyond that, but mainly
Hendricks county that I'm thereal estate agent for you, and I
have lots and lots of referrals,and I can certainly help you buy
or sell,
Rick Ripma (45:33):
and what if they want to get a hold of you?
Three, one more time. One moretime. 317-281-8129, okay,
317-281-2081,
Unknown (45:44):
2081 29 See, that's
Rick Ripma (45:45):
why you don't want me saying it, because I can't
get my own number right. Youknow that I can't get my own
number right. And to get a holdof me, go to hardworking
mortgage guys. I'm going to putit on me hardworking mortgage
guys.com. That's hardworkingmortgage guys.com. Or you can
call me at 317, or text, 317218,9800 317218, 9800 I remember the
(46:07):
number. I'm getting better.
That's good. And thank you somuch for joining us. Thank you
for joining me. I really doappreciate it. I
Unknown (46:13):
appreciate you.
Rick Ripma (46:14):
You are a fantastic agent, and you're really a nice
person, so I really enjoy it.
Thank you. Branch
Announcer (46:20):
NMLS number 33041, recruitments. NMLS number
664589, equal housingopportunity. Some restrictions
apply.
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