Malte Kosub is the cofounder and CEO of Parloa, an AI agent platform for customer service. They raised their $66M Series B led by Altimeter.
Malte's favorite book: The Qualified Sales Leader (Author: John McMahon)
(00:01) Introduction
(00:26) Overview of AI in Customer Support
(01:33) The Current Landscape of AI Agents
(02:46) Enterprise Adoption of AI Agents
(04:16) The Founding Story of Parloa
(06:25) Deciding What Goes into V1 of a Product
(07:56) Achieving 99.9999% Accuracy in AI Agents
(09:29) How to Identify Customer Needs for AI Products
(10:55) Scaling from Early Customers to the Next 10
(12:41) Growth Experiments: What Worked and What Didn’t
(14:42) Current State of Parloa: Capabilities and Scale
(16:36) Structuring Teams for AI-First Companies
(18:49) Technology Stack and Internal AI Use Cases
(21:29) How to Pitch an AI Product to Enterprises
(23:32) Essential Tools Used Inside the Company
(25:41) AI’s Role in Daily Life and Workflows
(27:54) The Future of AI Agents in Customer Support
(28:37) Can AI Agents Fully Replace Human Agents?
(29:05) Exciting AI Advancements Impacting Parloa
(30:06) Rapid Fire Round
--------
Where to find Malte Kosub:
LinkedIn: https://www.linkedin.com/in/maltekosub/
--------
Where to find Prateek Joshi:
Newsletter: https://prateekjoshi.substack.com
Website: https://prateekj.com
LinkedIn: https://www.linkedin.com/in/prateek-joshi-infinite
X: https://x.com/prateekvjoshi
United States of Kennedy
United States of Kennedy is a podcast about our cultural fascination with the Kennedy dynasty. Every week, hosts Lyra Smith and George Civeris go into one aspect of the Kennedy story.
Stuff You Should Know
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.
Dateline NBC
Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Follow now to get the latest episodes of Dateline NBC completely free, or subscribe to Dateline Premium for ad-free listening and exclusive bonus content: DatelinePremium.com