Redefining Conversational Commerce

As CIO at 1-800-FLOWERS.COM, Inc., Arnie Leap oversees all aspects of Information Technology systems and strategy for the company. He is continually focused on identifying innovative ways to apply technology to enhance the customer experience and keep the company at the forefront of where consumers are going next.

Under Arnie’s leadership, the company transformed its technology platform to create an intuitive e-commerce destination. Leveraging the company’s portfolio of more than a dozen brands, Arnie and his team established a single destination that enables shoppers to accommodate multiple shopping needs through one platform as part of one customer journey, significantly increasing the number of customers shopping across multiple 1-800-FLOWERS.COM, Inc. brands.

Arnie has a clear vision and passion for change and is continually identifying innovative ways to increase efficiency. He has an early adopter mindset when it comes to emerging technologies and is a fascinating person to speak with. I have learnt a lot from Arnie, I hope you will too. So, without further delay, let’s talk to Arnie.

Story Notes:

🔘 Our Second Guest

🔘 How did you develop an innovative mindset for yourself and your organization?

🔘 What made you pick Aigo.ai out of 3,000 companies in the Chatbot/ Conversational AI space?

🔘 How did you position Aigo.ai as the Next Generation Conversational AI with your management?

🔘 How High-Touch delivered through 24x7 Hyper-Personalized conversations with millions affect customer engagement and experience? 

🔘 What was your working experience with Aigo from implementation to roll-out to active expansion? 

🔘 How did you integrate an innovative mindset into your company culture?

🔘 How did you begin your journey into Conversational Commerce? 

🔘 Who are the two most innovative people you admire?

Visit https://aigo.ai/ to learn more

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