Chapter 2: The Cost of Forgetting

Chapter 2: The Cost of Forgetting — inspired by the book Customer Loyalty for Life by Oob Nding, and brought to you by AI Wise.

In this preview chapter, uncover how momentsof neglect quietly erode trust and why many companies mistake silence for satisfaction.

Learn how simple acts of recognition can transform a lost customer into a lifelong advocate — and how AI-powered reminders ensure no relationship fades from memory.

🎧 To sample full-length chapters, tune in to Inside LoyaltyRadio, streaming 24/7 at aiwise.online — where you can listen to the entire series on rotation, free.

And when you’re ready to go deeper, unlock the complete collection with instant, on-demand access to all 14 chapters — plus future extras like notes, checklists, and templates — at deepdive.aiwise.online.

Because when you treat customers like royalty, they inevitably develop lifelong loyalty.

🛠️ Production Notes & Transparency
Some portions of this episode — including narration and select scripted segments — were generated with AI voice and writing tools.

All AI material was reviewed and edited by a human producer for tone, accuracy, and alignment with Inside Loyalty’s intent.