How can companies balance the user experience with security? In this episode, Simon is joined by Vincent Guillevic, Director of Product Management and Head of The Fraud Lab at Onfido. They discuss the focus of The Fraud Lab and why it is needed, diving into the current fraud landscape and the future of fraud prevention.
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Key Quotes:
“Everything that tends to make our life more secure tends to also have a higher friction. And everything that has more friction tends to make our life less secure. So you definitely want to find the right balance here.”
“The first mistake that I see is having teams that are too siloed, meaning that the onboarding team or the UX team working on the onboarding of their service or platform or product are too siloed from their fraud and risk team.”
“We always think about friction as something negative. There is also a positive aspect to friction.”
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Time stamps:
(03:13) Vincent’s role
(04:44) What is the focus of The Fraud Lab?
(06:26) Kickstarting an ML a model
(09:26) How does UX Design impact fraud detection?
(11:00) Common user-experience mistakes when preventing fraud
(13:11) ROI and pitching technology
(15:06) Balancing friction with security
(17:40) Staying ahead of changes in the industry
(20:41) How will the industry change in coming years?
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Links:
Vincent Guillevic on LinkedIn
Simon Horswell on LinkedIn
Onfido’s Identity Fraud Report
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