Insights Unlocked

Insights Unlocked

What does it take to create experiences customers love, craft campaigns that captivate, and drive measurable results? Insights Unlocked features candid conversations with the builders, creators, and innovators driving some of the world’s most impactful digital transformations. Tailored for marketing, product, UX and CX leaders, each episode delivers actionable insights to help you create customer-first strategies and stay ahead in today’s competitive landscape. Each episode is about 30 minutes long. From optimizing product launches to leveraging AI for smarter workflows, Insights Unlocked is your go-to resource for designing experiences that resonate, drive loyalty, and achieve business results. Guests include influential leaders like Brian Solis, April Dunford, Kate Towsey, Jacob Nielsen, Teresa Torres, and Judd Antin among others, offering their expertise in CX, UX, and innovation. The podcast also highlights strategies and success stories from leading brands such as Verizon, Signet Jewelers, Figma, Microsoft, Tesco Bank, and more. UserTesting leaders and industry experts join as guest hosts, alongside show producer Nathan Isaacs, award-winning journalist and Senior Manager of Content Production at UserTesting. Brought to you by UserTesting, the leader in human insights and proactive customer experience strategies, Insights Unlocked empowers CMOs and marketing teams to craft experiences that drive growth, loyalty, and impact. Listen and subscribe wherever you get your podcasts. Show notes, curated clips and more at usertesting.com/podcast.

Episodes

June 22, 2026 42 mins
Episode web page: https://bit.ly/4uBmCIp Episode summary: In this episode of Insights Unlocked, host Amrit Bhachu sits down with Meltem Naz Kasos—UX career coach, former UX research leader, and educator—to explore what it takes to build a resilient and meaningful career in an era of rapid technological change. Drawing on her background in UX research, psychology, journalism, and coaching, Mel shares why trust, adapt...
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Episode web page: https://bit.ly/4v2S1Vf Episode summary: In this episode of Insights Unlocked, host Mike Mace sits down with product operations and AI strategy leader Katie Robblee to explore how artificial intelligence is reshaping the product development lifecycle (PDLC)—and why many organizations are approaching it the wrong way. Katie shares lessons from her work helping companies build AI-powered products and a...
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Episode web page: https://bit.ly/3QpApnq Episode summary: In this special recap episode of Insights Unlocked, host Nathan Isaacs shares key insights and standout moments from Crafted Seattle, UserTesting's annual event for product leaders, designers, researchers, and customer experience professionals. As AI dramatically accelerates the speed of product creation, speakers across the event explored a critical question: if anyone ...
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Episode web page: Episode summary: In this episode of Insights Unlocked, Nathan Isaacs sits down with Bansi Mehta, founder and CEO of Koru UX, to explore how product and UX teams can design more thoughtful, trustworthy AI experiences using her Sense, Shape, Steer framework. As organizations race to incorporate AI into products and workflows, Bansi explains why many teams fall into the trap of starting with the technology instead...
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Episode web page: https://bit.ly/42TFjM4 Episode summary: In this episode of Insights Unlocked, Manú Bartlett speaks with Pedro Hernandez, advocacy manager for EMEA and Latin America at Figma, about how AI is reshaping design, leadership, and the future of creative work. Drawing from more than 15 years of experience across UX, product design, and design operations, Pedro shares why the industry is moving beyond a narrow focus on ...
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Episode web page: https://bit.ly/4usbxdt  Episode summary:In this episode of Insights Unlocked, host Jason Giles sits down with design leadership coach Andy Polaine to explore what it really means to be a designer in an age of AI, speed, and constant delivery pressure. Drawing on decades of experience across design, education, and coaching, Andy unpacks the hidden cost of prioritizing efficiency over creativity—and why ...
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Episode web page: https://bit.ly/4d9cvE4 Episode summary In this episode of Insights Unlocked, Nathan Isaacs sits down with Gainsight SVP and UnChurned host Josh Schachter to explore how AI is transforming customer success—from scaling feedback collection to redefining retention as an outcome-driven discipline. Drawing on his journey from product leader to “relational founder,” Josh shares why building authentic...
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Louis Rosenfeld and Llewyn Paine join the show to discuss the upcoming Designing with AI conference and explore how AI is reshaping UX design, workflows, and the future role of designers. Listeners can save $75 on their registration. Use code: INSIGHTS75 Episode web page: https://bit.ly/4cJ7Xp4 Episode summary:  In this episode of Insights Unlocked, host Lija Hogan sits down with Louis Rosenfeld, founder of Rosenfeld Media...
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Episode web page: https://bit.ly/3QyiQBi Episode summary: In this Insights Unlocked episode, Nathan Isaacs sits down with Gabrielle Dolan, global expert on business storytelling and author of Story Intelligence, to explore how authentic storytelling helps leaders communicate with clarity, build trust, and inspire action. Gabrielle shares her journey from the tech world into storytelling, explaining why stories—not just data...
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Episode web page: https://bit.ly/4tCByqh Episode summary: In this episode of Insights Unlocked, Nathan Isaacs sits down with Andrew Thomas, head of marketing at Archer, to explore how deeply understanding consumer behavior—not just data—drives effective brand building and sustainable growth. Andrew shares lessons from scaling Archer into a nationally recognized brand, including how simplifying messaging, embracing dis...
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Episode web page: https://bit.ly/3Odmj7r Epsiode description In this episode of Insights Unlocked, Nathan Isaacs sits down with Stephen Baer, author of Stickology: How to Build Unbreakable Connections with Employees and Customers for Life, to explore why engagement is the true engine behind business performance—not just a feel-good initiative. Drawing on more than 30 years of experience across gaming, corporate leadershi...
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Episode web page: https://bit.ly/4sPOsRj Episode summary In this episode of Insights Unlocked, Nathan Isaacs is joined by Mike Mace and Michael Domanic to explore how AI is fundamentally reshaping customer experience, user journeys, and digital strategy. From the rise of conversational interfaces to the emergence of agentic AI, they unpack why traditional UX patterns and marketing funnels are quickly becoming obsolete—and w...
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Episode web page: https://bit.ly/47II2Ll Episode summary: In this episode of Insights Unlocked, host Lija Hogan sits down with Priyanka Kuvalekar, senior UX researcher at Microsoft, to explore how AI is reshaping user experience research and what it takes to build trustworthy, human-centered AI products. Priyanka shares her journey from architecture to UX research and offers a behind-the-scenes look at how she evaluates AI exp...
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Episode web page: https://bit.ly/4bC3uCy Episode summary:In this episode of Insights Unlocked, host Mike McDowell sits down with Jeff Lash, VP of Product Management at Insperity, to explore how product leaders can turn customer insight into smarter decisions and better outcomes.  Drawing on decades of experience across UX, product management, and consulting, Jeff shares practical advice on balancing voice of the customer wit...
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Episode web page: https://bit.ly/4rZmjXj Episode summary: In this episode of Insights Unlocked, Nathan Isaacs sits down with Dave Kerry, UserTesting’s Global Value Engineering Director, to tackle one of the most persistent challenges facing research and insights teams: proving ROI. Drawing on conversations with more than 500 organizations, Dave shares a surprising pattern—most teams don’t struggle with complex f...
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Episode web page: https://bit.ly/4baZCZ9 Episode summary In this episode of Insights Unlocked, host Blair Fraser sits down with Andrew Ackermann, VP of Product Design at Samsara, to explore what it really takes to design technology for frontline workers—the people powering the physical economy. Andrew shares how his early exposure to design shaped his career, and why he was drawn to building AI-powered tools for industries...
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Episode web page: https://bit.ly/4sg3a3k Episode summary: In this episode of Insights Unlocked, Jason Giles sits down with Andrew Hogan, who leads insights at Figma, to explore what the future of design looks like as AI reshapes product development. Drawing from Figma’s State of Design 2026 report and recent hiring research, Andrew shares why more people than ever are participating in design—and what that means for c...
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Episode web page: https://bit.ly/4tH0nSl Leading without the title: The real power of the staff designer What does it take to grow your impact as a designer—without becoming a manager? In this episode of Insights Unlocked, host Jason Giles sits down with Catt Small, staff product designer, game maker, and author of The Staff Designer, to unpack the evolving role of senior individual contributors in design organizations. C...
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Episode web page: https://bit.ly/4k9H4fT Episode summary: In this episode of Insights Unlocked, design and research leaders from TruStage share how they transformed UX research from an inconsistent, ad-hoc effort into a scalable, trusted practice embedded directly within their design team. Through a creative “cookbook” framework, the team built shared standards, accelerated time to insights, and increased stakeholder ...
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Episode web page: https://bit.ly/4knVwkM Episode summary: What does it really take to move from doing UX research to leading it? In this episode of Insights Unlocked, host Amrit Bhachu sits down with Emmanuelle Savarit, a global UX research leader, author, and podcast host, to unpack what research leadership looks like in today’s fast-moving, AI-driven organizations. Drawing on more than two decades of experience ac...
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