Insurance Banter with Burand & Borup
In-depth and engaging discussions focused on the insurance industry.
Episodes
Insurance policies are long and complex. At the time of a claim, one section is especially important, understanding your duties as a policyholder. Mara Essick from Merlin Law Group joins Chris and Paul to talk about some of those responsibilities and their importance.
You can learn more about Mara here:
https://www.merlinlawgroup.com/attorneys/mara-essick-esq/
Mara's article discussed in the podcast can be found here:
Jason Bogart and Bo Eaton from Deep Customer Connections join the podcast to talk about underwriting flexibility...what it is, what carriers get wrong when developing go to market strategies, and more!
Chris and Paul discuss the recent whitepaper disclosure in the Florida Legislature along with the current state of the homeowners market.
A few key topics:
- Are people served better when a regulator reduces standards?
- Is the industry living up to it's responsibility to the public?
- The rising trend of people not buying property coverage
Chris and Paul are joined by Katherine Hempstead. They discuss her book Uncovered: The Story of Insurance in America.
The conversation touches on the NAIC, The Affordable Care Act, Gaps between what people want to buy and what is actually offered in the market place, and why people have hostile attitudes against insurance companies.
Katherine has graciously provided the following discount code (that works at Oxford):
ASFLYQ6
Links to...
Chris and Paul caught up in February to discuss the state of the insurance market, where the inefficiencies are, and what needs to be addressed to make improvements going forward.
Also, this is the first episode where we used AI to edit...let us know what you think!
Chris and Paul are joined by Brad Roblin, the founder/owner of Pro Workforce Performance.
They discuss how Brad took the tools he learned in professional baseball to improve every industry, including yours!
How can a business improve their human factors, no matter the environment?
What can a business owner be game planning with their risk management team to give them a competitive edge?
All this plus our first round of listener feedba...
We are back! 2025 has been busier than ever and we have a solid pipeline of episodes that are sure to make you better insurance professionals.
Chris and Paul are joined by Jim Gardner from ViewSpection to talk about how agencies can become more proactive in the inspection process.
They discuss how to mitigate premium increases, help clients at the time of a claim, and improve relationships with carriers. They also address how und...
Chris and Paul are welcome Bill Teubel to the podcast to discuss Producer/Employee development.
The 'evergreen' problem in the insurance industry is talent development and Bill has developed the best platform that Chris and Paul have seen. They explore how to purposefully develop people in your organization.
Bill's platform can truly transform your organization with REAL and ACTIONABLE developme...
Chris and Paul review 2024 and go out on a limb to prognosticate on what 2025 has in store for the insurance industry.
Chris and Paul are joined by Mary Guzman from Crown Jewel Insurance.
They discuss:
- What is a trade secret
- Why the most valuable asset many businesses have isn't covered in the tradtional marketplace
- The risks and costs many of your clients and prospects have when it comes to trade secrets
You can learn more about Mary and her firm at www.crownjewelinsurance.com. Shoot them an email at info@crownjewelinsurance.co...
Don Phin joins Insurance Banter to chat about HR issues in agencies. Memorable quotes include:
- A fair days wage isn't what you say it is...it's what the market says it is
- You need to move from expectations to agreements
- Put water cooler conversations on the calendar for remote employees
If you'd like to get in touch with Don, please check out his website at https://www.donphin.com/.
Chris Boggs joins Insurance Banter to talk about:
- As an agent, is it better to advise on coverage or price?
- Why he chose to move into consulting
- The current state of continuing education
- and more
Chris built a long career as an agent, a carrier employee, an educator and an insurance book author. No matter how long you've been in the industry, you will gain some valuable insight from this conversation!
Adam Klug of Specialized Recruiting Group joins Chris and Paul to talk about:
- Identifying the right talent for your team
- Why an Employee Value Proposition is so valuable
- Creative ways to find the right talent for your team.
Chris and Paul are joined by Skylar Romines to discuss:
- What prompted her to make the move from brokerage to owner's representative
- The current challenges Skylar sees in the insurance market landscape
- How she thinks the industry can best serve people going forward
Skylar is the Founder of ATW Advisors, an independent risk advisory and owner's insurance rep firm. You can find out more here: https://atwadvisors.com/
Chris and Paul had a great discussion with Russ Banham. The conversation was wide ranging and VERY interesting.
Where else will you find a conversation touching on Meatballs (the movie), Hank Greenberg from AIG, the importance of a mentor, and Russia?
Who knew insurance could be involved with spy-craft, popular culture, Broadway, the Pulitzer Prize, climate change, and a bill you'll be getting in the mailbox...
Mark Robinson from Michelman & Robinson, LLP joins Chris and Paul again to take a deep dive into Carrier / Agency Agreements.
How do you know the agreement your about to sign will help your business in the long term?
What are the limitations it places on the authority of both parties?
As an agency, the value of your business is closely tied to the expirations (or X-Dates) of your clients. How i...
What is holding you back as a salesperson and how you can overcome the roadblock(s) and experience greater success?
Chris and Paul are joined by Connie Kadansky to explore this topic in greater detail.
If you'd like to contact Connie, she can be reached at:
connie@exceptionalsales.com
www.exceptionalsales.com
(602) 380-5431
Chris and Paul are happy to be joined by Greg Lang from Reinsurance and Insurance Network (RAIN), LLC (http://rainllc.com) to continue the conversation around Captive Insurance.
Greg is an instructor for an upcoming course presented by the International Center for Captive Insurance Education (https://iccie.org/course-catalog/reinsurance-and-other-risk-transfer-mechanisms).
This discussion focused on fronting car...
Fred Fisher returns to discuss absolute exclusions. Have a copy of your E&O policy ready if you are an insurance agent as you listen to this one! You may want to negotiate new terms and conditions!
Do absolute exclusions negate the traditional maxims of insurance like:
- Reasonable expectation
- Contracts of adhesion
- Coverage should be broad and exclusions narrow
A very insightful discussion that just may change ho...
Chris and Paul are excited to be joined by Fred Fisher to discuss how Independent Agencies can compete with the "Big Boys".
The three topics they explore:
- Why is this a problem for Independents?
- What is the Difference in the approach
- How can independents compete?
If you want to compete with the "Big Boys"...this is the episode for you!
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