The claims concierge?

In this engaging conversation, Ben Morrow shares his journey from a nomadic childhood to his current role in the insurance industry. He discusses the challenges of balancing family life with a demanding career, the impact of personal loss on his wellness journey, and the unique bond he shares with his identical twin. Ben emphasizes the importance of trust and resilience in navigating life's ups and downs, and how his experiences have shaped his approach to personal growth and spirituality. In this conversation, Ben Morrow discusses the innovative approach of Claims Concierge in the insurance industry, focusing on enhancing the claims process for policyholders. He emphasizes the importance of building trust between agents and clients, the role of contractors, and the need for a grounded presence during claims. Morrow also addresses the challenges faced in the industry, including the need for better communication and follow-through, and highlights the significance of vulnerability in fostering relationships and providing support during difficult times.

Chapters

00:00
Spring Break and Family Life

03:00
Ben Morrow's Journey: From Childhood to Career

06:04
The Impact of Family and Personal Loss

08:55
The Twin Connection: Identity and Individuality

11:51
Wellness and Spirituality: A Lifelong Journey

14:59
Navigating Life's Challenges: Trusting the Process

20:59
Entering the Insurance Industry: A New Chapter

25:22
Claims Concierge: A New Approach to Insurance Claims

31:51
The Role of the Agent: Building Trust and Relationships

36:48
Navigating the Claims Process: A Grounded Presence

41:26
Overcoming Industry Challenges: Building Trust and Relationships

47:54
Leading with Vulnerability: The Human Side of Claims

Sponsors:
Smart Choice
Canopy Connect