It's All About Experience Management (XM)

It's All About Experience Management (XM)

It's All About Experience Management is a podcast that explores the business of experiences. On each episode, our host Jason Bradshaw interviews guests from around the world who have transformed their businesses through experience management. We'll explore how to create breakthrough experiences that lead to business growth in sales, marketing, customer service, IT, operations, product design, and human resources — every aspect of your business has an impact on the experiences ultimately delivered. On each episode, you'll hear from leaders like you as well as authors and thought leaders who will share how they've improved the experience in their organization to transform their business and grow.

Episodes

From Mystery Shopping to Feng Shui Episode 13 Featuring Guest Claire Boscq Scott

December 5, 2022 • 31 mins
On episode 13 of It's All About Experience Management #XM Jason S Bradshaw catches up with Claire Boscq Scott. In this episode, Jason and Claire discuss everything from mystery shopping to Feng Shui and how it all relates to customer experiences. Claire is a Keynote Speaker, Author and Consultant, she loves sharing with organizations and individuals her new BizShui™ Method; creating better flow in home-offices and workplaces by i...
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Customer Experience Starts With Sales Episode 12 featuring Kay Miller

November 28, 2022 • 23 mins
In this week's episode, Jason S Bradshaw catches up with Kay Miller. Kay Miller is the author of best selling book Uncopyable Sales Secrets: How to Create an Unfair Advantage and Outsell Your Competition. During the interview, Kay shares her secrets on how to make more sales, grow your network, and become a top earner! Kay's approach has the prospect/customer at the core of her approach to sales. Kay explores the keys to be...
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Lower Turnover and Higher Profits Episode 11 Featuring Michel Falcon

November 8, 2022 • 34 mins
Are you ready to have lower Team Member Turnover and achieve higher profits? In this episode of It's All About Experience Management #XM Jason S Bradshaw catches up with Michel Falcon. Michel Falcon is a restaurant entrepreneur, keynote speaker, and author. His book People-First Culture: Build a Lasting Company By Shifting Your Focus From Profits to People. In the book, Michel Falcon shares his proven method of focusing on employee...
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Are You Ready For Machine Customers? Episode 10 featuring guest James Dodkins

November 4, 2022 • 35 mins
Are you ready for Machine Customers? On this episode of It's All About Experience Management, Jason S Bradshaw interview James Dodkins. James shares his insights on the transformative focus area for customer experience - machine customers. James also shares his insights on how to create Super Fans and also how to build Employee Engagement. James Dodkins used to be an actual, real-life, legitimate, award-winning rockstar. He played...
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Pop Culture empowering Leadership & Business Growth featuring guest Amanda Rosazza - Episode 9 All About XM

October 28, 2022 • 25 mins
In this episode of It's All About Experience Management Jason S Bradshaw catches up with Australia's PopCoach Amanda Rosazza. Amanda helps organizations transform their culture and improve their bottom line all while infusing Pop Culture into her programs to make the training stick and deliver results. Amanda's website is https://www.amandarosazza.com/ Amanda has a range of free resources available at https://www.amandarosazza.com/...
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You Need to be Yoda not Luke Skywalk - Episode 8 - featuring David Saltzman

October 20, 2022 • 24 mins
On this episode of It’s All About Experience Management #XM, Jason S Bradshaw catches up with David Saltzman founder of the Saltzman group.  David shares his insights into how organiszations can stop talking, start communicating and sell more all while improving the experience for customers.  David is also a certified Story Brand guide.  David will help you capture the attention of your audience in under 17 seconds. Free resources...
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Have a Champions Vision & Get It Done Featuring Guest Donnie Boivin

October 13, 2022 • 39 mins
This week Jason S Bradshaw catches up with Donnie Boivin for It's All About Experience Management #XM Donnie Boivin is an entrepreneur and serves as CEO and Founder of Success Champions and Success Champion Networking. Donnie is considered one of the leading global minds on sales, business development, and business growth. He makes sales and business development relatable and human. Today he helps small business owners leverage sal...
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Is the Experience You Deliver Worthy of Remark? Is it REMARKable - It's All About XM featuring Dan Gingiss

October 4, 2022 • 27 mins
In this episode of It's All About Experience Management #XM Jason S Bradshaw catches up with Dan Gingiss. Dan Gingiss is an international keynote speaker and coach who believes that a remarkable customer experience is your best sales and marketing strategy. His 20-year professional career included leadership positions at McDonald’s, Discover, and Humana. Dan is the author of two books, The Experience Maker and Winning at Social Cu...
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74% of Customers will SWITCH to a Competitor for a Better Experience featuring Shep Hyken

September 27, 2022 • 31 mins
In this episode of It's All About Experience Management #XM Jason S Bradshaw hosts guest Shep Hyken. www.hyken.com Shep Hyken is the author of 8 best-selling books, a Wall Street Journal and New York Times Best Seller. In addition Shep Hyken is a National Speakers Association Hall of Fame Speaker - sought after by organizations across the world for his insights and lessons on Customer Service / Customer Experience. Shep is also th...
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Content & Messaging is Key to Building Trust with guest Sarah Block

September 21, 2022 • 13 mins
In this episode of It's All About Experience Management #XM, we are joined by Sarah Block. Sarah shares with us how our content and messaging are crucial to building a connection with prospects and customers. It helps people like us, want to know us and importantly want to do business with us, time and time again. Sarah is the Founder & CEO of Tiny Marketing and helps individuals and businesses with their content strategy and messa...
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Great Leaders impact performance by 30% featuring guest Michael Useem

September 8, 2022 • 33 mins
In this episode of It's All About Experience Management, Jason Bradshaw catches up with Michael (Mike) Useem of Wharton. During the conversation, Mike shares that great leaders can have a 30% impact on the result of a team or business. Mike shares how great leaders do this by living on the edge, constantly evolving, and learning. Learn more about your ad choices. Visit megaphone.fm/adchoices
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Culture Can Change Everything featuring guest Jim Inglis

September 1, 2022 • 32 mins
Jason S Bradshaw caught up with Jim Inglis, the author of Breakthrough Retailing. Jim is a world-renowned expert with sixty years of experience in the retail home improvement industry. In this episode, Jim shares how culture plays a significant part in defining the experience delivered to customers. Jason and Jim discuss culture, the need to move quickly, and that delivering results is important. Learn more about your ad choices. V...
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Welcome to the It's All About Experience Management Podcast

August 29, 2022 • 2 mins
This is a brief introduction to the show and a call out for those leaders, authors, and thought leaders who are transforming their businesses through an intentional focus on the experiences created to share their stories. For those that would like to be guests on the show, they can visit guest.allaboutxm.com Learn more about your ad choices. Visit megaphone.fm/adchoices
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