Are You Ready For Machine Customers? Episode 10 featuring guest James Dodkins

Are you ready for Machine Customers? On this episode of It's All About Experience Management, Jason S Bradshaw interview James Dodkins. James shares his insights on the transformative focus area for customer experience - machine customers. James also shares his insights on how to create Super Fans and also how to build Employee Engagement. James Dodkins used to be an actual, real-life, legitimate, award-winning rockstar. He played guitar in a heavy metal band, released albums and tore up stages all over the world; James is now the CX Evangelist at Pega Systems where he researches the mindsets, principals, and philosophies of companies that deliver ‘Rockstar Customer Experiences’. He shares those strategies through transformative training, engaging video content and inspiring keynote talks. James was awarded The UK's #1 CX Influencer by Customer Experience Magazine in 2020, The UK’s Most Outstanding CX Keynote Speaker by Corporate Vision Magazine in 2021, The World’s #10 Customer Service Guru by Global Gurus in 2021, as well as countless other notable mentions in industry publications like Business Insider, The Times and Forbes. James is also a two-time #1 Best Selling Author and the Ex-host of Amazon Prime’s weekly topical CX show, ‘This Week In CX’. You can download a free copy of Pega's 'Future of Customer Service' report at https://pe.ga/3E9HqAb You can connect with James here www.pega.com www.linkedin.com/in/jamesdodkins/ Learn more about your ad choices. Visit megaphone.fm/adchoices