It's Personal Stories, A Hospitality Podcast
At It’s Personal Stories, A Hospitality Podcast, we believe that leadership is shaped as much by setbacks and self-doubt as by achievements and accolades. That’s why we go beyond titles and résumés to uncover the personal journeys of hospitality leaders—the moments of vulnerability, resilience, and courage that define true success. Since 2022, our mission has been to empower the next generation of leaders by sharing unfiltered stories of growth from across the industry. With more than 250 interviews and counting, we’ve built a library of candid conversations that reveal not only strategies for professional advancement, but also lessons in authenticity, balance, and perseverance. Recognized each year by the International Hospitality Institute as a top hospitality podcast, It’s Personal Stories continues to inspire dreamers and doers to push boundaries, embrace challenges, and pursue their goals with confidence. Learn more and watch the Interviews at www.ItsPersonalStories.com and Follow Us here on LinkedIn.
Episodes
Miriam describes a career shaped by mentorship and an unwavering commitment to service. A turning point came when a mentor immersed her in global luxury hotels, teaching her excellence through real-world experience. That exposure opened doors, built credibility, and reinforced the value of learning by doing. She emphasizes that mentorship is not only about guidance, but about access, trust, and being invited into opportunities that...
Monika Moser shares a career shaped by hospitality, design, and founding her own consulting firm focused on helping organizations transform. She explains that transformation fails when leaders rely on strategy instead of changing everyday behaviors and culture. Monika highlights trust, courage, and consistency as essential leadership qualities, emphasizing that real change happens through presence, authenticity, and genuine human ...
Georgine discusses her transition into hospitality five years ago, how she instantly knew to build a team around her to help support her, and what changed her overall leadership mindset about work life harmony. She shares how her leadership style has evolved into a collaborative approach and why diversity at all levels of the industry will make us stronger. She talks about taking risks, learning and moving on from setbacks, and w...
Allison talks about her thoughts and strategies for "moms in hospitality," why mentorship is important to her, and the importance of actually asking rising leaders what they want. She discusses the life lessons she learned during her Semester at Sea in college and the many ways her upbringing continually shapes her leadership style. Allison shares what's one thing that might surprise you about her, what she'd te...
Monique Lee, Group VP Sales, at Wyndham Hotels, shares her career journey from unforgettable childhood hospitality experiences to leading roles. She emphasizes the impact of mentors and the importance of intentional, authentic leadership. Her story highlights resilience, balancing work-life challenges, and leveraging AI for success in today's dynamic sales environment.
David Mililli's career began as a busboy but grew into leadership roles across hospitality and technology. His journey highlights the power of staying open-minded, surrounding yourself with people you trust, and having the humility to listen. He reminds us that “if you keep your intelligence over your emotions, you’ll always be successful.” His story is a powerful example of how curiosity and courage can shape an extraordina...
Nancy Mendelson, Founder CEO, NEM Global LLC | Co-Founder, hertelier, Interviewed by Rachel Humphrey
Nancy shares how the road to connection has become a recurring theme
in her leadership journey. She discusses the importance of listening,
knowing your self worth, and trusting your gut. Nancy also shares
details about her personal board of directors, what she's learned from
working internationally, and about her experiences with self doubt and
advocating for yourself and others.
Josiah shares how his public speaking journey started with a panel at
a conference years ago. He discusses how his leadership has evolved,
how he develops new skills with each role, and the biggest lessons
he's learned over the past few years. He talks about his curiosity,
including what he was curious about as a child and the things he's
most curious about today, and his advice to his younger self.
Roger describes how overcoming adversity made his companies stronger, and how rewarding others with the opportunity to lead provides continuity. He also explains how preparation and hard work can turn calculated risks into success. In addition to sharing how one builds a strong career, Roger discusses the benefits of becoming a hotel owner as soon as possible.
In this interview, Betsy O’Rourke, former Chief Commercial Officer at Xanterra Travel Collection, reflects on her lifelong journey in travel and hospitality—from crewing on boats in Malta to leading global brands. She discusses strategic leadership, resilience through crises, and mentoring future leaders. Betsy emphasizes curiosity, agility, and empathy as essential traits for growth in both business and personal development.
Brad shares how his leadership style has evolved over time, including what has gotten better and worse, and how he views team sports playing a role in developing leaders. He discusses what he's learned from board service, how he stays physically and mentally healthy, and why surrounding yourself with the best people, personally and professionally, is critical. Brad also shares some sayings that serve as his guiding stars and w...
Sarah shares why she trusts her instincts when it comes to evaluating risks and the impact her preparation and practice have on her public speaking. She discusses the importance of the outdoors and physical activity on her overall performance and why curiosity is important. She talks about how developing human connections can help you feel more at ease in any environment, how she tackles moments of self-doubt, and what she'd t...
Rafat Ali shares his journey from engineer-turned-journalist to serial media entrepreneur, reflecting on the choices, setbacks, and grit behind building Skift. We explore the most admired leadership qualities, founder-led passion, and customer empathy. Don’t miss his parting advice on career compounding, travel, embracing contrarian views, and the power of “ask and you shall receive.”
Brian shares why investing time upfront is one of the keys to building high-performing teams. He also explains how his The Power of Gratitude at Work program helps transform organizations – and why it’s easy to do. Brian underscores the importance of public speaking and why loving what you do, saying Yes, and raising your hand for more opportunities are critical.
Baron shares how he approaches taking major risks, including moving to 5 countries on 3 continents, and the opportunities created by working in emerging markets, plus how those experiences enhanced his career in the U.S. He also explains why one should not pursue a mentor simply because they occupy a role you aspire to as well as the two key qualities he looks for on his teams.
Leora reveals opportunities to attract and retain the next generation, and she debunks myths about them. Leora also shares tips for developing one’s network into friendships and why doing great work is only Part A of what’s needed to succeed. Plus, she discusses ageism in our industry and why young people should say Yes to opportunities.
One of hospitality’s most prolific, well-respected presenters, Jan shares his public speaking journey, including specific things to do before, during, and after your presentation to elevate your public speaking. He also shares how raising your hand can help you to be “seen” by senior leaders, how he navigates tremendous ambiguity, and why acknowledging people’s humanity is critical.
Rod shares his journey from working in high school catering services to becoming President of HVS. He reflects on his growth as a public speaker and his preparation, his approach to leadership, and why he prioritizes and models wellness and self-care. As an openly gay, Latino senior executive, Rob highlights the critical role that workplace culture, inclusion, and representation play in shaping his leadership.
Jacob shares how an early love of video games led to a career in technology and the hospitality industry. He discusses why trust is critical in leadership, reflects on his own leadership evolution and philosophies, and why anticipating and learning from challenges is more important than being perfect. Jacob also talks about cooking as a form of self care and why relationships matter in an industry that seems so large but is really ...
From proving doubters wrong early on to leading with determination and kindness, Carolyne reminds us that “success doesn’t come easy, but small wins build confidence and influence.” She also shared candidly about overcoming imposter syndrome, the importance of surrounding yourself with the right people, and why sometimes the best advice is simple: “You’ve got this.” Her story is a powerful example of resilience, authenticity, and l...
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