FIND US AT: http://www.askjmac.com
THEN TRY OUT AN APPLE TRAINING COURSE AT: https://royalwise.com/
SUMMARY:
In this episode, we tackle the question of how to transfer apps, data, photos, videos, and any other data that was on Audrey’s Android device. We discuss Apple IDs and what you can access with it. We also cover two-factor authentication, Cloud vs Local data, whether to migrate all apps and data or not, and how to not backslide and use the old device as a crutch!
TOPICS:
- Twilight Zone of Technology - Apples to Oranges
- Can you transfer apps & data from Android over to iPhone?
- App Store vs Google Play store - separate platforms & different version of the apps
- Sales Experts vs Apple experts - Know the difference or expect bad advice
- Two-factor authentication & not having multiple devices
- Apple ID | Use it to access iCloud, App Store, iTunes Store, FaceTime, & Messages
- Automatic transfer of data - from other iPhone or Android
- Generic setup vs migration assistant data transfer
- Don’t use the old phone as a crutch
- Photos/videos - how to get them from old Android onto new iPhone
FIND US AT: http://www.jmacfixeseverything.com OR http://www.askjmac.com
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Transcript
Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Jamie (00:00):
Hello, everybody. Welcome again. My name is Jamie. Welcome
to making the switch to Apple.
This is our new web series wherewe are talking to someone who
wasn't an apple person and maybe becoming one we still haven't
decided. Our define thiseverybody say hi to Audrey
Isabel. Hi, everybody. So, asthe series has evolved,
(00:24):
basically, Audrey was allAndroid all windows. And on our
first episode, we learned thatthrough peer pressure and stress
from all sorts of differentangles, she got peer pressured
into getting an iPhone, an AppleWatch. But just so you know, she
is still on a Windows computer.
So she is now in the twilightzone of technology. As we say
(00:48):
it, she's got apples to oranges.
And so we will probably bebumping up against that at
certain times in the series. Ifyou're not all Apple, then
sometimes you run into some someunique problems, right?
Audrey (01:03):
A unique problem is to go apples,
Jamie (01:05):
apples to apples and Apple seems to get their whole
universe working together, butyou start mixing and matching
and who knows what's going tohappen. So just a quick check in
this week, Audrey, how are youfeeling? What's going on?
Unknown (01:16):
Well, my dirty little secret is is I've been leaning
on my old smartphone.
Jamie (01:25):
She had openly admitted it. Oh, okay. Well, that's
Unknown (01:31):
my old Android. Yeah.
Audrey (01:33):
And I think, you know, if for no other reason, other
than to address this for otherswho may experience the switch,
and
Jamie (01:42):
are not the first backslide, you're not the first
backslide. But I'm gonna tellyou you're, you're not helping
yourself, you go ahead and tellme tell us your story? Well,
Audrey (01:52):
it's just that when you switch, my understanding is at
least this was what was told tome by my, my sales person down
at the store was that you can'tnecessarily transfer all of your
apps and data and all that kindof stuff on to the new Apple
phone. And that the only way toreally do that was kind of
(02:16):
complicated. And that the bestpossible way to do that might be
to just go through, like if youhave a whole bunch of apps
through let's say, the GoogleStore, whatever that you would
be able to then go and see whatapps you had already installed,
and then in and then bring themin that way. Am I even thinking
about this correctly?
Jamie (02:37):
For me, you would go to the App Store and go to the
Google Play Store and after yougo to the App Store, but you
could still compare is the sameapp in both places, and then
download those apps into Apple.
And if that app happened to be acloud based technology, your
data should come sliding rightback in no matter which platform
you're on. But I have a feelingthat you're talking about some
(03:00):
maps that didn't do that foryou. Well,
Unknown (03:03):
so I don't want a whole bunch of, you know, crap that
I've had on my old phone on mynew phone. So I figured it might
be wise.
Jamie (03:15):
So you avoided the full migration? You really kind of
did.
Unknown (03:19):
I did. And so if you're in this boat with me, or if
you're thinking about doingthis, right, like just
Audrey (03:25):
put on the stops for a minute. And maybe Jamie has some
wisdom here. Because I'm findingout that I have a whole lot of
apps. And I probably should haveloaded the Google Play Store and
gone through.
Jamie (03:43):
No, no, that's not the case, though. You can't download
apps out of the Google PlayStore onto an iPhone doesn't
work for
Audrey (03:48):
you. Because I try and whoever told you that
Unknown (03:52):
it couldn't even load the Google Play stores. I don't
know how to do that.
Jamie (03:57):
There is no Google Play Store on the iPhone that whoever
told you that was crazy. Okay,so let's start peeling the onion
on this story. Because I thinkthere's a lot of interesting
things for people making theswitch to be aware of right and
some of it probably is better toknow before you jump in the
boat. And some of it we can wecan bail the water out, right,
(04:20):
we can plug the holes and bailthe water out. But um, to start
off with Android has the GooglePlay Store. And that's where the
Android apps live. Apple has theApp Store. And that's where the
Apple apps live. And never thetwo shall meet. Even as an app
developer, someone who haspublished an app, you have to
have a Google Developers licenseand an apple developers license.
(04:40):
And these are two physicallyseparate universes. And if I
want my app for both platforms,I have to make a version for
Apple and put it in the appstore. I have to make a version
for Android and put it in theGoogle Play Store. They are not
the same app, and I cannot movethem between Android and Apple.
These are these are twodifferent plans. Add forms to
(05:00):
different code bases todifferent operating systems.
They aren't the same. So doesthat. Is that clear something
up? That was confusing for you?
I'm just saying that this is howit works.
Audrey (05:10):
Yes. Because, yes, it actually just kind of confirms
you know, what I hadexperienced, right? Because I
got home, you know, was kind ofjust just trying to do my best
to learn it sitting on thecouch. And I'm like,
Jamie (05:25):
I don't need to take Jamie's classes I can feel my
way through. That's what youthought that's, that's
Unknown (05:35):
no, I was thinking.
It's late. It's late at night.
I've got work in the morning.
Yeah. I'm gonna
Jamie (05:45):
tell it I'm gonna tell a quick side story. I went to
Apple headquarters one time todo a training, right to get a
certification for mobile devicemanagement, like how to set up
iPads for schools and kind ofstuff like that. We're going
around the table. Nobody'sintroducing themselves. Hi, I'm
so and so from so and so. AndI'm a developer. Hi, I do code
high, you know, do iPadimplementations or whatever like
(06:07):
that. And one of the appleguides that was in front of the
room. Somebody asked a questionabout iPad training. And he
said, very nonchalant. Well, youknow, iPads are so intuitive.
You just don't need training.
You know what I mean? You justkinda like you just pick it up
and start using it, because it'sjust so intuitive. And then
they, they came around to me,and I'm like, what do you do? I
teach people how to use iPads.
(06:28):
whole room dead silence isabsolutely the guy's face just
dropped. And I was like, I makea living teaching people how to
use iPads. I was not hisfavorite student that. Well, but
what the point is that even atthe Apple headquarters level,
they feel like you should justbe able to pick these up and
(06:50):
move like, you know, it's justintuitive. And it's just no, no,
and to
Audrey (06:53):
dig myself out of this hole a little bit. I will tell
you that when I went shoppingfor these Apple products, I
confided in the salesperson thatit's a good thing I work for
Jamie Pollack teaches Applebecause I know I'm going to need
him. And he goes, really? I'mlike, oh, yeah, he's got a ton
(07:13):
of courses, he will get medialed in. And he's like, Yeah,
that would be a good thing foreverybody to
Jamie (07:21):
give him my card. It's our website. Totally. Okay, next
thing I'm gonna unpack, okay,next part of this story that I
think you and everybody needs tohave a small awareness of, and
I'm not gonna make a big pointof this. Depending on where you
go, right? You go to the AppleStore, you have an apple expert,
go to Best Buy, and you've gotmaybe a Geek Squad guy or
(07:41):
somebody that's in the Applearea. But you're probably in the
cell phone area, not the applearea. When you buy the phone
itself. One of the things towatch out for is everywhere, but
the Apple Store and talking tome. You are dealing with
somebody who has to know all thetechnologies, not just Apple
tech. Oh, yeah, right. They'vegot to set up Androids, they've
got to set up Google phones,they've got to set up the phones
(08:06):
with the big buttons for thereally old people. I mean, they
have to kind of try to be a jackof all trades. And anybody
that's worked tech knows howchallenging that is. Everybody's
like, to me, why don't yousupport Windows, I was like,
because there's a enough to knowwith Apple, that I can't be an
expert at both right? I wouldn'tbe an apple expert. If I was
(08:26):
studying windows all the time.
You know, and vice versa, youknow, and so, for technicians or
support people to niche, it canbe important. But to turn that
around to your experience, and alot of people's experience that
I've run into, is that when yougo to the Verizon store, the TMT
store, you're gonna have a kidthat's trying to tell you the
(08:46):
best of his knowledge. You don'tknow how many years of
experience he has, and you don'tknow what technology he even has
in his own pocket. Much less Ishe gonna give you good advice or
not? You're gonna hope so. Youknow, but those stores have a
lot of turnover. And they dohire a lot of young kids and
they're nice kids, and they'retrying I don't have anything
(09:07):
personally against any of them.
I'm here for like, Hey, can youguys come take my training? You
want to know more about Applecome and learn it. But I have
had plenty of clients step awaywith bad advice or the old Oh,
don't worry, I'll transfer yourdata for you and then they get
home and half they're gone. Halftheir stuff is gone. Excuse My
(09:28):
French got a blooper reelalready got a blooper? You know,
so you've got to watch out forthat. And it's just something to
be aware of is when you're goingin, they can sell you they can
tell you what the features are.
They can tell you what the priceis they might be able to give
you good support. Okay, so let'sask a couple questions. How did
they set your phone up? Did youset your phone up like who
(09:51):
turned it on the first time whoput in your Apple ID and your
password? The sales guy thesales guy stepped you through
the setup. Yeah. Well I
Audrey (10:01):
like he turned it on for the first time and there was a
little bit of like this back andforth right through the window
kind of deal where it's likehere you know type in your your
Google account you know kind ofthing I don't even know what I'm
doing but he's having me typedin like,
Jamie (10:17):
what have been your Apple ID right the email address you
using for your Apple ID andwhatever password
Audrey (10:22):
even have that one I got home? Actually, you probably
Jamie (10:25):
didn't didn't know it, he probably created you an Apple ID
right there on the fly. Youcan't log into an Apple device
with a Google Google password ora Google username.
Audrey (10:35):
Okay. I feel like I had to create an I an iCloud
account.
Jamie (10:43):
That was okay. So let me define this for you. And this is
every time that you lookconfused, and there's eyes do
that thing. I'm gonna give youmore information. Love this,
okay. In the Apple world, youhave what's called an Apple ID.
Just like in the Google world,you have kind of like a Google
login, Google ID, and orComcast, your Xfinity ID,
(11:06):
whatever. In the Apple world,you have an Apple ID, and this
is going to be an email address.
And it literally can be anyemail address, it could be your
Google email address, it couldbe your Comcast email address,
it's anything you choose to useas your Apple ID. If you don't
have one, you can create a brandnew one something@icloud.com.
Okay. But if you want to use apre existing email address, you
can, this gets confusing forpeople, because now
(11:29):
jamie@royalwise.com Is my loginfor Google. But it's also my
login for Apple. And maybe it'smy login for Amazon. And maybe
it's my login for eBay. Andmaybe it's my login for
Southwest Airlines, right? Wecan use that same email address
on many, many servers on many,many websites. But it's like,
oh, when I'm logging into Apple,it's this password. But when I'm
(11:51):
logging into Google, it's thispassword, right? That's totally
different. And so it's reallydepend on what system Am I
logging into on what password isgoing to go with whatever email
address I chose at the moment.
So anytime you're logging into abrand new Apple device, if you
don't have an Apple ID, it willask you to create one. And then
(12:14):
at that moment, you are choosingwhich email address your Apple
ID will be for the rest of yourapple life. One of the things
that goes wrong my apple life.
Oh, no, we're in the Appleuniverse. Remember last time
when the first time when he saidthat he started laughing? Well,
okay, we're gonna chase all theworms out of our apple life,
(12:35):
it's okay. Okay, so one of theproblems that people run into is
you can have more than one appleid, you can create more than
one, you could have two orthree. A lot of people get into
problems because they log in toiCloud with one apple id, but
they have a second one that theyused to use for iTunes. And then
they log into iTunes or the AppStore with a different Apple ID.
(12:55):
Okay. And so there's a list ofplaces where you'll use your
Apple ID when you're on anyApple device. And then so here's
the list. And I'm going to justmake sure that we clarify again
to realize that it's an emailaddress with a password
associated, which is called yourApple ID. It gets you into Apple
systems. And those systems areiCloud, the App Store, the
(13:16):
iTunes Store, FaceTime for videochat, and messages, iMessages
for text chat, or texting. Okay,those are the five main things
that you can access using yourApple ID. Okay, so it's not that
I have an iCloud ID.
Audrey (13:42):
And this is kind of tweak in my brain
Jamie (13:44):
like that's, that's exactly why we're going over it.
You log into iCloud with what?
your Apple ID Apple ID, you loginto the app store with what
your Apple ID, what do you loginto FaceTime with your Apple
ID. Right. And so So here's someexample. You've got an iPhone
now, right, and you're alreadylogged into iCloud. That's just
(14:07):
how it is, you're probablyalready logged into all five of
these things. But what elsemight you use this? When else
would your Apple ID come up? Andwhen would you put your password
in? Well, let's say you don'thave your phone near you, and
you want to access your data andyou go to icloud.com the website
because you can see all yourdata in the cloud on that
website. icloud.com. But you'regonna have to see Yes, okay.
(14:28):
Yes, absolutely. From prpc. GiveEqual Opportunity technologist
as far as that goes. There's awebsite, Apple id.apple.com,
which is kind of the masterwebsite for your account. Right?
You could change your payments,you could update your payment
(14:50):
method, you could turn on twofactor verification. If it
wasn't already on, you canupdate your billing address. You
could do a lot of differentthings that are Apple
id.apple.com, right if you'regoing to log in using your Apple
ID to get in there. Also, if youhave two factor verification
turned on, it gets a littletricky because if you log into
either iCloud or Appleid.apple.com, you're going to
(15:12):
have on a second device, a codecome up on the screen that you
have to type into the firstdevice. Oh my goodness, right?
Well, that's, I mean, just likeeverybody, right, you get a
text, you get a text messagefrom Amazon. And then you got to
go back and type it into Amazon,you know, Xfinity to the, you
know, somebody's hacking youraccount, you get a text message.
You know, it's everywhere. Butthe problem that the switcher
(15:33):
might have, is that if you don'thave to Apple devices, right,
because if I log in on my phone,my computer goes Bing, and my
iPad goes bang, and my laptopgoes Bing. But if I only have a
phone, and I don't have anythingelse, and I've got two factor
verification turned on, nothingcan go bang, right? But you can
(15:53):
tell it, please call me or textme. Right? So you have to kind
of let it know that your yournotification preference is not
just
Audrey (16:04):
leaned on that one really hard, by the way? Well,
you
Jamie (16:08):
what you have to you don't you don't have a choice.
Okay. So there are somesituations where you might need
to log into something with yourApple ID and your password. But
on your phone, you do it whenyou set it up. And then it's
almost just like, you don't everhave to do it again. Okay, but
you do need the password atcertain times, like making a
purchase, I want to buysomething out of the app store,
(16:29):
I want to buy some something onitunes store, I want to rent a
movie, right? Or just whateverit happens to be, I want to
leverage my payment method.
That's really all we're talkingabout. I want to I want to
leverage my payment method. Now.
Do we understand Apple ID?
Audrey (16:46):
I think so. Okay.
Jamie (16:49):
And again, it could be the same email as your Google,
it really could be the sameemail address. It doesn't, you
know, anyway, if you go ontoyour phone and go into settings
at the very top of settings,it's got your name, and it says
Apple ID iCloud. And once you gointo there, it'll you'll see
what email address we're talkingabout. So you can see what my
Gmail right. Okay, so, so it'sprobably like, it's the same
(17:11):
thing you would have used in theGoogle Play Store. Right. Now,
did you use the same password inboth places? I don't know. Could
you have sure you totally couldhave, you could have this one I
caught you could have manuallysunk those two passwords.
Therefore, it didn't reallymatter which one you go into,
because you've used the samemanual password, and they happen
to be the same. If you switchone, the other one's not going
(17:31):
to switch. Right. They're notthey're not linked. They're not
syncing. Right. So I call itmanual syncing. I made them the
same, so I don't have to thinkso much. Now is that secure, the
you know, not secure, good idea.
Want to reuse?
Audrey (17:47):
I actually one of the first apps I worked to load on
here was my password manager.
Because I have such a big worldof passwords that I just
couldn't see you trying to getthis thing dialed in without it.
Jamie (18:00):
Is that one password?
It's LastPass LastPass. Okay.
And do you have your passwordvault in the LastPass? Cloud?
Yes. So you're subscribed, youhave a login. All you have to do
is download the app, log intoyour account all your password
showed back up? Yeah. Okay.
That's the beginning of cloudtech. Right? Any app that you
had on the Android that storedthe data in their cloud, all you
(18:24):
need to do is go to the AppStore, download the app, log in
with your credentials, and yourdata is waiting for you. Okay,
so that is the recovery, right?
How are we gonna get the waterout of our little sinking boat.
But I want to step back to oneother thing about setup. Okay,
(18:47):
we were talking a minute agoabout I'm at the Verizon store.
I'm talking to the sales guy.
And I've got to get through thisthe setup this quick these
questions on what I want. Thereis an option during setup of any
new iPhone, and that's factoryreset, that says do you want to
transfer your data from and thenthere's a list of options. And
(19:07):
one is an iCloud backup. Anotherone is directly from another
iPhone. And one of them is froman Android. Apple does provide
an iPhone setup a MigrationAssistant for Android users.
Audrey (19:29):
Okay. So I wonder if I knew that and if the person had
told me something to beeffective, it's not very good.
Jamie (19:37):
Is that very well could have been and I'm not even
myself advocating for it. I'mnot judging it. I'm just saying
that I mean, I use thatMigration Assistant for Apple
users all the time old iPhone tonew iPhone, right I just say
pull it from an iCloud backup.
Easy peasy. But I have said justbring it from this phone to this
phone directly across from phoneto phone, you know, which can be
(20:00):
done. But honestly, I think I'vedone the Android thing one time,
and it worked fine. It was okay.
Right. But to come back tosomething you said, because I'm
listening, or I'm trying tolisten to my, my student or my
person that is trying to learnthis stuff, that I don't want
(20:22):
all my old crap on the newphone. That's a common every
that's a lot of people feel thatway. Even when it's apple to
apple. Some people are like, Youknow what, I don't want all my
old apps. Like I've got, I'vegot 450 apps on this phone, I
may not want them on my newphone, and I really don't want
to go through and delete each ofthem. You know, but what a
nightmare. You know, so I don'tthink that was a mistake to set
(20:48):
your iPhone up what we callcherry, right? Just generic,
like just log in and have ithave just the Apple apps on it.
And that's you. And honestly,even though I can tell that
Okay, one, you're nervous,right? It makes you kind of
anxious. And two, you're notsure. Like on the first episode,
(21:08):
the question is, did I eff thisup? Like I really good? Mistake,
right? And so you're anxious?
Because you're not sure whereyou are in two? You're not sure
if you mess something up? If youdid it the wrong way. Right? I'm
here to tell you, I don't thinkyou did. I don't have been
Audrey (21:25):
leaning on my Android.
thing yet?
Jamie (21:28):
Well, we're gonna get to that or not, this conversation
is nowhere near done. But evenfor your own learning curve, it
might have been a good idea tohave your iPhone, not be
preloaded with your old life.
Right, I think it's okay, thatyou have to go to this new
(21:50):
device and learn it at itsfoundational level without
layers of complexity based onyour history. Does that make
some things harder? Itabsolutely does, you know,
because now I owe, likeLastPass. And like we use one
password, but it's the sameconcept, right? Download the
app, I log in my vault is therefor me, right? Because it's
taking from a cloud, you runinto trouble when the app data
(22:12):
is local on the device. Right?
And it's not in the cloud, it'seasy, because none of the data
is independent of theapplication platform. Easy
peasy. It's when it's not aproblem. So now let's dig in and
ask that question that's beensimmering in the back of my
(22:34):
brain. What are you doing on theold phone? What app what data?
What what is it? That's not?
Audrey (22:40):
It's it's mostly apps, right? Well, okay,
Jamie (22:44):
so, okay, we're gonna take this one at a time. Give me
one example, tell me one pieceof data or one app that you
can't figure out how to satisfyon the iPhone that's making you
back to the Android we're gonnago situation by situation and
see if it's all the sameconcept, or if there's different
things happening, becausethere's two ways it's going to
be going. Okay, I'll
Audrey (23:05):
let you be the expert in that. Because one of the first
reasons why I had to go back toit was for an app, I discovered
that I had a lot of like,banking type apps on my old
phone. How I could check mycredit card, how I could check,
you know, just my regular
Jamie (23:24):
Bank of America, CitiBank, financial advisor.
Audrey (23:30):
None of those now. Okay.
And I had to load themindividually, again.
Jamie (23:35):
Yes. But those are still logged in. And your data is
there.
Audrey (23:40):
Yes. Yeah. So that's, that's partly that's partly it.
And I think you know, when otherswitchers are watching this,
just to know, like, you know,keep me if you're going to do
what I did, write that backup,right. And we'll get to backups,
I hope, because I don't evenknow where any of my data is
(24:01):
going right now. I'm justfreaked out.
Jamie (24:03):
Where's my data? Maybe that's next episode, maybe four
will be the worst my dataepisode really.
Audrey (24:11):
I'm like, Oh, hey, you know, which, what was that app
even called? What did it looklike?
Jamie (24:19):
That, okay, so I'm, I'm gonna give you permission. To go
back to your old phone for onepurpose, and that's the one you
just defined. Which is, and I'lltell you, I do this. I transfer
a lot of data and transferpeople from old machines to new
machines all the time. I'm gonnause an example. That's apples to
(24:40):
apples, but it applies to this,too. I've had a lot of older
folks who had a machine forseven years, 10 years, 1212
years. At I get them a newmachine and I transferred their
data over and they're like,Well, can you just take the old
machine and recycle it? Makesure my data is off of it. I'm
like, Absolutely, I'd be happyto. It's called My Robin Bucha
program, right and we donate, werecycle, we do all the things
(25:03):
that are good for old machines.
But I say to them, we're notgoing to do that for two weeks.
And they're like, Excuse me, Iwas like, I'm not going to wipe
the data off of your old machinefor at least two weeks, I want
you to have time with your newdevice and your new machine, get
comfortable with it, make sureyour data is where you think it
is. And we're gonna keep the oldmachine intact until you reach a
(25:24):
certain comfort level. Andthey're and they're, they're
confused. They're like, why thisis great, you did a full
migration. Everything's there.
And this is why and it's notwhat a lot of people think it's
not, I don't think data ismissing. I'm not covering my
butt on, I don't think thatmigration was complete, or
(25:44):
whatever. It has to do withhuman memory and human
experience where they probablyhaven't upgraded their operating
system. So things look differentright there in the new operating
system. And inevitably, I've hadthis happen dozens of times
people call me a day or twolater, and they're like, this is
I just why did I do this?
Everything's wrong. Nothing's inthe same place. Right? I
remember it being this way, andthis way, and this way. And it's
(26:06):
nothing like what I remember.
I'm totally screwed. Why? Youknow what I mean, all these
things you've been telling meyou feel, right. And then I say,
open up the old machine and lookat it. compare them side by side
and tell me Is it as bad as youthink it is? And your brain
(26:28):
right now? And 95 to 98% of thetime? They go, oh, oh, you're
right. It's not it's not thatdifferent. You know, I as a
user, I'm dealing with 12changes at one time, and I'm
overwhelmed. So I'm collapsinginto a bigger issue, which
(26:50):
doesn't exist, right? And then Ican't, with a rational mind, go
topic, by topic by topic,because to me, there's a bigger
monster, there's somethingthat's coming down my back,
right. And that's one of theproblems we run into with this.
(27:12):
And funny enough, first episodeemotions, how do we feel about
it? Right, what are we thinking?
And but but how do we feel is anemotion. I can tell, I can tell.
So again, part of training andpart of growth, growth is
painful. Growth hurts, there'sthere's just nothing that you
can say, but growth is painful,change hurts, change is
uncomfortable. If change wascomfortable, we'd all be
(27:35):
changing all the time. Not nobig deal, you know. But that's
not human nature. That's not howthis works. Growth hurts, growth
is painful, right? Andcollapsing is human nature
collapsing five issues into oneissue is human nature. But the
thing that you brought up firstis I don't have my apps. And
(27:58):
you're right, you know? And yes,you've just got to spend the
time, you've just got to say,What apps do I need now, and go
to the app store and downloadthem. Okay, and there's no,
there's no way around thatthere's just nothing that you
can do. But just say, I'm notgoing to squirm. I'm not gonna
blame and feel like somebodyshot me with an arrow. Just
(28:22):
knowing that if you're gonnaswitch, you've got to get back
on your feet. And this firstexample, is the easy one is the
good one, right is that the appis in the app store, I just need
to remember what it's called.
And I've get I'm saying this isthe one time I give you
permission to go to the oldphone is just to look to see
what the app is called. Go backto the Apple App Store, download
(28:46):
the app, login with yourcredentials, your data is there.
Okay. So still, there's work tobe done on this first issue. But
it's not a problem in the senseof, I need to solve the problem.
There's no problem here. This isjust part of switching. And, and
(29:09):
it's fine that you go back toyour old phone to see what that
app is. But don't go to the oldphone and log into that app to
do your work. That's I know.
That's why I'm bringing it up.
That's why I'm calling you out.
Audrey (29:24):
Mostly works with Wi Fi.
Jamie (29:28):
It's like an iPod just says enough. You can't make
phone calls, but it's stillstill a pocket computer. It's
true. But my warning is it's acrutch. And it's a crutch that
will slow down your progress andovercoming what's going to limit
you from using this new phoneproductivity as a productivity
(29:50):
tool.
Audrey (29:50):
Well, you know, I'm not going to carry two phones on my
person. Right. So, you know,thankfully, the conclusion to
those apps is that I got mybanking apps over and under that
little bit better about thatone.
Jamie (30:08):
And the reason I'm gonna I'm gonna kind of predicate I'm
going to add one more piece tothis as this first issue that is
a problem. It's just acondition. It's a situation.
It's a one and done. Right? Youjust noticed the app is missing,
you install it, you're done. Youdon't have to ever go back to
the old phone, and the data's onthe new phone, and you're done.
(30:30):
That's what's this processcalled? Transitioning?
Transition, right? Yes, there isa process called transitioning,
and you are doing it. Socongratulations, you've won,
you're winning. Okay. So that'sthe first reason we might go
back to our old device. And Imean, I've seen people I've
(30:53):
actually only had, I've beendoing this for 20 years, I've
only had one or two people goback to Windows. And I've
transferred over 100 people inmy career, from Windows, Windows
to Apple, but there's just no,there's just been a couple of
like older folks that are justlike, ah, they all say that it's
(31:17):
a can't. They'll though, like,that's their defense, I just I'm
mentally can't get enough like,and I've had plenty of patients
that have gotten Parkinson's anddifferent things. And it's true
that they can't, like Ipersonally in my job have to
make a moral boundary. When Isay, and it's normally not to
(31:41):
the person, it's to their spouseor their child, I can't take
their money anymore. I can't,it's not that I'm not willing to
work with you or for you. That'snot the point, I cannot take
money from you to teach thisperson the same thing over and
over, because they can'tremember it. They're having
memory issues, they're havingcomprehension issues. Right, I
can't teach them the same thingfive times and feel anything
(32:03):
good about taking money for it.
But, but for me, and I'm gonnabring this up, it's a little
personal, but I'm gonna go aheadand say it to you and anybody
that's in our audience. Most ofthese people I've worked with
for 15 or 20 years, I've workedwith them for at least 10 years,
if not 15, or years, and some ofthem 20 years. They're my
friends, I care about them.
(32:24):
Yeah, they've paid me for a longtime to be their computer
support. It's really kind ofinteresting or strange for me
that a lot of times when theylose their capacity or their
facility, I am one of the fewthings on the planet, they
remember. Because I was, I wasthe guy that called for help.
When something didn't work,Jamie's gonna fix it. And when
(32:47):
all their other capacity andmemories are fading, it just it
comes to them. Jamie could fixit. And then my phone rings,
right. And I quite often go andhave dinner. Honestly, I go to
coffee. I'm like, Hey, let's gettogether. I come not you know
(33:07):
what I mean? I've been with youfor 15 years, I'm not not going
to come and see you, but you'renot going to pay me. You know.
And so I do, I've got a smallgroup of folks that I stay in
touch with that I won't let payme anymore. There's a lady in my
neighborhood, she's 94 yearsold. And she calls me once a
year around Christmas becauseshe wants to do the calendar,
(33:30):
right the Adventist calendar,but it's digital. It's that
little snowglobe on her desktop.
But she can never remember howto log in and download it. She
does not she knows how to getinto it when it's there. And she
calls me once a year and justit's just like, I can't do that
adventus count. I don't I'm sosad. I'm like, I'm Betty. I'm on
my way. And she lives fiveminutes for me and I install it.
It takes me seven minutes tops.
(33:54):
And then she's like, what do Iowe you? I think you don't owe
me anything. Right? You enjoyChristmas is if you enjoy
Christmas, and you call me againnext year when you're 95. I'm
happy. Okay, so thank you forletting me share some personal
stories about but I think it ison topic because it is
Audrey (34:15):
on topic. I mean, I hate to interrupt this, but about
memory here. And my next piecewas going to be to tell you that
all of my photos. I have a lotof photos on my Android phones,
I in the past have been nervousto have them sync to the cloud.
Jamie (34:40):
So you don't have them in your Google Photos area.
Audrey (34:43):
I have back then when I was Android, right? Like I would
I would be intentional aboutthat. Right and and so you know
and the rest of the time itwould be and this is maybe
dating myself in some ways butyou know you would tear phone
apart and you take your littlecard out. And I've had the card
(35:04):
reader, you know, just like,
Jamie (35:06):
move. That's a long time since it's been a long time that
photos have been on a SIM cardthat has not been that way for a
long time.
Audrey (35:14):
I know. I know. So do
Jamie (35:17):
you have you, you plug it in and import?
Audrey (35:21):
I have done that I've attempted this like peer to peer
like sync to this other devicething to not a whole lot of
success, not an Apple toAndroid, right. But but an
Android to Android and haven'tbeen terribly successful with
that. And so what usually endsup happening is I usually spend
some time going through myphotos, selecting the ones that
(35:42):
I really just can't live withoutand just garbage doing the rest.
Jamie (35:46):
Or you shouldn't have to garbage any of them. There are
processes to pull the wholelibrary. Yeah, maybe photo by
photo, but still, you know, theyshouldn't just go away.
Audrey (35:58):
But now, Apple, and I have an old Android like, what's
the process there? Do I have togo cloud?
Jamie (36:06):
You don't have to know.
You absolutely don't have to youabsolutely well,
Audrey (36:12):
because I can't share from my phone anymore. Right?
Like if I wanted to send apicture of me and my bestie to
you know, a couple of my otherfriends.
Jamie (36:20):
If it was an Apple phone, and you had gotten rid of
cellular you could still over WiFi send text messages. So if
Android can't do that, thenthere's a reason why you
switched. This is what I'm gonnasay here real quick. Is is? I'm
at we're out of time for thisweek. So many questions. Well, I
(36:41):
understand that. I understandthat. But there's only so much.
Let me say what I'm gonna sayreal quick. And then I'll give
you one more question. Okay. Thephoto thing is hard. And it is
the biggest issue I deal withand hear from. And the reason I
(37:01):
don't have time to talk about itin this episode is because
there's a lot of layers, andevery situation is different. Is
you know, is it in the cloud? Oris it not in the cloud? Am I
gonna pull it onto a PC? Am Igonna pull it onto an Apple
laptop? Am I going to, right?
Where am I going to store them?
And how do I want to use themlater? There's there's a dozen
(37:23):
decisions to be made that definewhat process we would use. So I
want to take the time to reallydig into this and cover some you
know, I want to there's a wholeepisode as on every table that
for next we can table it and youhold on that's that's the second
thing we're going to do next.
We've got two topics for futureepisodes. I can't remember the
other one was I remembersomething else that would
(37:45):
that'll be a future episode. ButI'm gonna give you one more
question today. Yes,
Audrey (37:50):
okay. Okay, because this is, this is paramount. Okay, so,
at first, I was really, reallyhappy about this feature. And
have used it, but this week forsome reason. I am so stinking
paranoid. I am really afraid tosay the S word.
Jamie (38:19):
Sam,
Audrey (38:23):
Yuri.
Jamie (38:24):
Si ri. So you can say Siri, you just can't say hey,
Audrey (38:31):
yeah, okay.
Jamie (38:33):
I can't, I can't or my phone my watch this computer and
the homepod will all say yes.
Unknown (38:39):
Is it listening to me?
Is it sharing what I'm talkingabout?
Jamie (38:44):
Okay, great question. And that's paranoia. Facebook
Messenger may be trying tolisten to you and do that
Facebook wouldn't be the one.
Okay, so this is a technologycalled passive listening. Okay,
so yes, your phone is passivelylistening to you if you have the
Hey, s feature turned on. Andit's specifically listening for
(39:07):
that phrase, that word phrase.
So it's not actually activeuntil you say, Hey, Siri, and
then it's gonna go beep, beepand let you start doing your
thing. Now, is it listening toeverything else you say? And is
that why I had a conversationwith you about bubble gum and
(39:28):
now I'm seeing ads for bubblegum on my Facebook feed. Apple
has said no Apple, Apple. Applehas gone on record as saying
privacy is paramount. We don'twant your data. We don't want to
know about you at all. I mean, afew, a few little things here
and there. Right. But all inall, even with the Apple Watch,
(39:51):
and the iPhone health app. Evenjust today, just today they
announced the new Apple WatchSeries eight and an feature that
it can do for women's healthand, and monitoring, you know,
cycles, menstrual cycles andgiving women better decision
making based on body temperatureand a bunch of other things.
(40:14):
It's really cool technology. Andit can send information to your
doctor, like your doctor canjust like, have a daily report
or whatever report, but it's allend to end encrypted. And it
goes to the cloud into thedoctor and Apple can't even get
into it, Apple couldn't see itif they wanted to. Right, Apple
is going out of their way tomake sure everything that comes
in and off on and off theirservers is end to end encrypted,
(40:36):
so they can't see it. So I havea hard time believing Apple
wants that. Right? Or is doingthat. I mean, they're they stake
the reputation on that theyaren't doing that. Right now.
The Facebook question isdifferent.
Unknown (40:55):
Don't have Facebook app on my phone?
Jamie (40:58):
Well, you know what I mean? And I'm not sure where the
ads are showing up on yourGoogle searches or someplace
else or whatever, you know whatI mean? But I mean, I've seen
it, I've seen it, where but Imean, with the Facebook pixel,
and stuff like that, you know,if I go do a search in a web
browser for something, then theFacebook pixel goes over and
tells Facebook, I did it, andthen their ads there. And you
(41:19):
know, it's just a back end, oneinvisible. One thing well, you
know, one little one by oneinvisible pixel, but is it
verbal? And I've experienced itwhere I've said something and
went, Oh, my God, I can'tbelieve that that showed up. But
(41:42):
it's advertising, it'smarketing. They're just trying
to sell me more products, right.
So I said something and theywant to sell me something that's
got the common word in it. Andit's all anonymous. It's like
this randomly generated numberthat identifies my device, and
so that they know the person onthat device that I'm Jamie
Pollock, and that I'm inPortland, Oregon, or wherever it
happened to be.
(42:04):
Everybody knows I'm in Portland,Oregon. So I'm going to say no,
I don't think it's a concern. Idon't have I don't have a
concern about it. And honestly,there's so much of that
happening on the internet thesedays, that it's the least of
your worries is what Apple'sdoing. You know, there's
Audrey (42:20):
reality for me is that I hear, you know, basically Siri
will chime in. What was that orwhatever, you know, people just
around me, they've got Appledevices, whatever. And they
weren't saying the phrase to getserious attention. But all of a
sudden series saying, you know,
Jamie (42:41):
she might have misinterpreted somebody else
saying it. You were you were inmy app. Happy Hour that one
time, or was it last week of theweek, the month before? And I
said, Hey, Siri, and four phoneson the Zoom. All right, but
you're supposed to train yourphone to your voice. But it
still does. I mean, sometimesit'll catch the TV saying
something in our home pod. I'llbe like, I didn't quite get
(43:02):
that. Can you say that? Yeah.
Yeah, that's passive listening.
And yes, it is happening. Itshould drive a concern. If you
do turn off. Hey, Siri, youdon't have to have that feature
on how do you do that? InSettings under Siri. And with
that, I'm Jamie Pollak. This isAudrey, I gotta thank Audrey for
(43:23):
having such great questionstaken us into such great topics.
And apparently we've got a tonmore to do. So we're gonna dig
into these other topics in ourfuture episodes. Jamie pollack.
Royalwise catch usonline@royalwise.com. I look
forward to seeing everybody andif you need any help, come to
royalwise.com Check out theRoyalwise owls. That's our on
demand web based learningsolution. I personally have 45
(43:46):
hours of on demand videotraining on all of these topics.
And you can subscribe and watchas many hours as videos as your
brain can manage. So, Audrey,we'll see you next time. Thank
you so much. Thanks, Jamie. Goodbye bye.
Hello, everybody. Welcome again. My name is Jamie. Welcome
to making the switch to Apple.
This is our new web series wherewe are talking to someone who
wasn't an apple person and maybe becoming one we still haven't
decided. Our define thiseverybody say hi to Audrey
Isabel. Hi, everybody. So, asthe series has evolved,
(00:24):
basically, Audrey was allAndroid all windows. And on our
first episode, we learned thatthrough peer pressure and stress
from all sorts of differentangles, she got peer pressured
into getting an iPhone, an AppleWatch. But just so you know, she
is still on a Windows computer.
So she is now in the twilightzone of technology. As we say
(00:48):
it, she's got apples to oranges.
And so we will probably bebumping up against that at
certain times in the series. Ifyou're not all Apple, then
sometimes you run into some someunique problems, right?
Audrey (01:03):
A unique problem is to go apples,
Jamie (01:05):
apples to apples and Apple seems to get their whole
universe working together, butyou start mixing and matching
and who knows what's going tohappen. So just a quick check in
this week, Audrey, how are youfeeling? What's going on?
Unknown (01:16):
Well, my dirty little secret is is I've been leaning
on my old smartphone.
Jamie (01:25):
She had openly admitted it. Oh, okay. Well, that's
Unknown (01:31):
my old Android. Yeah.
Audrey (01:33):
And I think, you know, if for no other reason, other
than to address this for otherswho may experience the switch,
and
Jamie (01:42):
are not the first backslide, you're not the first
backslide. But I'm gonna tellyou you're, you're not helping
yourself, you go ahead and tellme tell us your story? Well,
Audrey (01:52):
it's just that when you switch, my understanding is at
least this was what was told tome by my, my sales person down
at the store was that you can'tnecessarily transfer all of your
apps and data and all that kindof stuff on to the new Apple
phone. And that the only way toreally do that was kind of
(02:16):
complicated. And that the bestpossible way to do that might be
to just go through, like if youhave a whole bunch of apps
through let's say, the GoogleStore, whatever that you would
be able to then go and see whatapps you had already installed,
and then in and then bring themin that way. Am I even thinking
about this correctly?
Jamie (02:37):
For me, you would go to the App Store and go to the
Google Play Store and after yougo to the App Store, but you
could still compare is the sameapp in both places, and then
download those apps into Apple.
And if that app happened to be acloud based technology, your
data should come sliding rightback in no matter which platform
you're on. But I have a feelingthat you're talking about some
(03:00):
maps that didn't do that foryou. Well,
Unknown (03:03):
so I don't want a whole bunch of, you know, crap that
I've had on my old phone on mynew phone. So I figured it might
be wise.
Jamie (03:15):
So you avoided the full migration? You really kind of
did.
Unknown (03:19):
I did. And so if you're in this boat with me, or if
you're thinking about doingthis, right, like just
Audrey (03:25):
put on the stops for a minute. And maybe Jamie has some
wisdom here. Because I'm findingout that I have a whole lot of
apps. And I probably should haveloaded the Google Play Store and
gone through.
Jamie (03:43):
No, no, that's not the case, though. You can't download
apps out of the Google PlayStore onto an iPhone doesn't
work for
Audrey (03:48):
you. Because I try and whoever told you that
Unknown (03:52):
it couldn't even load the Google Play stores. I don't
know how to do that.
Jamie (03:57):
There is no Google Play Store on the iPhone that whoever
told you that was crazy. Okay,so let's start peeling the onion
on this story. Because I thinkthere's a lot of interesting
things for people making theswitch to be aware of right and
some of it probably is better toknow before you jump in the
boat. And some of it we can wecan bail the water out, right,
(04:20):
we can plug the holes and bailthe water out. But um, to start
off with Android has the GooglePlay Store. And that's where the
Android apps live. Apple has theApp Store. And that's where the
Apple apps live. And never thetwo shall meet. Even as an app
developer, someone who haspublished an app, you have to
have a Google Developers licenseand an apple developers license.
(04:40):
And these are two physicallyseparate universes. And if I
want my app for both platforms,I have to make a version for
Apple and put it in the appstore. I have to make a version
for Android and put it in theGoogle Play Store. They are not
the same app, and I cannot movethem between Android and Apple.
These are these are twodifferent plans. Add forms to
(05:00):
different code bases todifferent operating systems.
They aren't the same. So doesthat. Is that clear something
up? That was confusing for you?
I'm just saying that this is howit works.
Audrey (05:10):
Yes. Because, yes, it actually just kind of confirms
you know, what I hadexperienced, right? Because I
got home, you know, was kind ofjust just trying to do my best
to learn it sitting on thecouch. And I'm like,
Jamie (05:25):
I don't need to take Jamie's classes I can feel my
way through. That's what youthought that's, that's
Unknown (05:35):
no, I was thinking.
It's late. It's late at night.
I've got work in the morning.
Yeah. I'm gonna
Jamie (05:45):
tell it I'm gonna tell a quick side story. I went to
Apple headquarters one time todo a training, right to get a
certification for mobile devicemanagement, like how to set up
iPads for schools and kind ofstuff like that. We're going
around the table. Nobody'sintroducing themselves. Hi, I'm
so and so from so and so. AndI'm a developer. Hi, I do code
high, you know, do iPadimplementations or whatever like
(06:07):
that. And one of the appleguides that was in front of the
room. Somebody asked a questionabout iPad training. And he
said, very nonchalant. Well, youknow, iPads are so intuitive.
You just don't need training.
You know what I mean? You justkinda like you just pick it up
and start using it, because it'sjust so intuitive. And then
they, they came around to me,and I'm like, what do you do? I
teach people how to use iPads.
(06:28):
whole room dead silence isabsolutely the guy's face just
dropped. And I was like, I makea living teaching people how to
use iPads. I was not hisfavorite student that. Well, but
what the point is that even atthe Apple headquarters level,
they feel like you should justbe able to pick these up and
(06:50):
move like, you know, it's justintuitive. And it's just no, no,
and to
Audrey (06:53):
dig myself out of this hole a little bit. I will tell
you that when I went shoppingfor these Apple products, I
confided in the salesperson thatit's a good thing I work for
Jamie Pollack teaches Applebecause I know I'm going to need
him. And he goes, really? I'mlike, oh, yeah, he's got a ton
(07:13):
of courses, he will get medialed in. And he's like, Yeah,
that would be a good thing foreverybody to
Jamie (07:21):
give him my card. It's our website. Totally. Okay, next
thing I'm gonna unpack, okay,next part of this story that I
think you and everybody needs tohave a small awareness of, and
I'm not gonna make a big pointof this. Depending on where you
go, right? You go to the AppleStore, you have an apple expert,
go to Best Buy, and you've gotmaybe a Geek Squad guy or
(07:41):
somebody that's in the Applearea. But you're probably in the
cell phone area, not the applearea. When you buy the phone
itself. One of the things towatch out for is everywhere, but
the Apple Store and talking tome. You are dealing with
somebody who has to know all thetechnologies, not just Apple
tech. Oh, yeah, right. They'vegot to set up Androids, they've
got to set up Google phones,they've got to set up the phones
(08:06):
with the big buttons for thereally old people. I mean, they
have to kind of try to be a jackof all trades. And anybody
that's worked tech knows howchallenging that is. Everybody's
like, to me, why don't yousupport Windows, I was like,
because there's a enough to knowwith Apple, that I can't be an
expert at both right? I wouldn'tbe an apple expert. If I was
(08:26):
studying windows all the time.
You know, and vice versa, youknow, and so, for technicians or
support people to niche, it canbe important. But to turn that
around to your experience, and alot of people's experience that
I've run into, is that when yougo to the Verizon store, the TMT
store, you're gonna have a kidthat's trying to tell you the
(08:46):
best of his knowledge. You don'tknow how many years of
experience he has, and you don'tknow what technology he even has
in his own pocket. Much less Ishe gonna give you good advice or
not? You're gonna hope so. Youknow, but those stores have a
lot of turnover. And they dohire a lot of young kids and
they're nice kids, and they'retrying I don't have anything
(09:07):
personally against any of them.
I'm here for like, Hey, can youguys come take my training? You
want to know more about Applecome and learn it. But I have
had plenty of clients step awaywith bad advice or the old Oh,
don't worry, I'll transfer yourdata for you and then they get
home and half they're gone. Halftheir stuff is gone. Excuse My
(09:28):
French got a blooper reelalready got a blooper? You know,
so you've got to watch out forthat. And it's just something to
be aware of is when you're goingin, they can sell you they can
tell you what the features are.
They can tell you what the priceis they might be able to give
you good support. Okay, so let'sask a couple questions. How did
they set your phone up? Did youset your phone up like who
(09:51):
turned it on the first time whoput in your Apple ID and your
password? The sales guy thesales guy stepped you through
the setup. Yeah. Well I
Audrey (10:01):
like he turned it on for the first time and there was a
little bit of like this back andforth right through the window
kind of deal where it's likehere you know type in your your
Google account you know kind ofthing I don't even know what I'm
doing but he's having me typedin like,
Jamie (10:17):
what have been your Apple ID right the email address you
using for your Apple ID andwhatever password
Audrey (10:22):
even have that one I got home? Actually, you probably
Jamie (10:25):
didn't didn't know it, he probably created you an Apple ID
right there on the fly. Youcan't log into an Apple device
with a Google Google password ora Google username.
Audrey (10:35):
Okay. I feel like I had to create an I an iCloud
account.
Jamie (10:43):
That was okay. So let me define this for you. And this is
every time that you lookconfused, and there's eyes do
that thing. I'm gonna give youmore information. Love this,
okay. In the Apple world, youhave what's called an Apple ID.
Just like in the Google world,you have kind of like a Google
login, Google ID, and orComcast, your Xfinity ID,
(11:06):
whatever. In the Apple world,you have an Apple ID, and this
is going to be an email address.
And it literally can be anyemail address, it could be your
Google email address, it couldbe your Comcast email address,
it's anything you choose to useas your Apple ID. If you don't
have one, you can create a brandnew one something@icloud.com.
Okay. But if you want to use apre existing email address, you
can, this gets confusing forpeople, because now
(11:29):
jamie@royalwise.com Is my loginfor Google. But it's also my
login for Apple. And maybe it'smy login for Amazon. And maybe
it's my login for eBay. Andmaybe it's my login for
Southwest Airlines, right? Wecan use that same email address
on many, many servers on many,many websites. But it's like,
oh, when I'm logging into Apple,it's this password. But when I'm
(11:51):
logging into Google, it's thispassword, right? That's totally
different. And so it's reallydepend on what system Am I
logging into on what password isgoing to go with whatever email
address I chose at the moment.
So anytime you're logging into abrand new Apple device, if you
don't have an Apple ID, it willask you to create one. And then
(12:14):
at that moment, you are choosingwhich email address your Apple
ID will be for the rest of yourapple life. One of the things
that goes wrong my apple life.
Oh, no, we're in the Appleuniverse. Remember last time
when the first time when he saidthat he started laughing? Well,
okay, we're gonna chase all theworms out of our apple life,
(12:35):
it's okay. Okay, so one of theproblems that people run into is
you can have more than one appleid, you can create more than
one, you could have two orthree. A lot of people get into
problems because they log in toiCloud with one apple id, but
they have a second one that theyused to use for iTunes. And then
they log into iTunes or the AppStore with a different Apple ID.
(12:55):
Okay. And so there's a list ofplaces where you'll use your
Apple ID when you're on anyApple device. And then so here's
the list. And I'm going to justmake sure that we clarify again
to realize that it's an emailaddress with a password
associated, which is called yourApple ID. It gets you into Apple
systems. And those systems areiCloud, the App Store, the
(13:16):
iTunes Store, FaceTime for videochat, and messages, iMessages
for text chat, or texting. Okay,those are the five main things
that you can access using yourApple ID. Okay, so it's not that
I have an iCloud ID.
Audrey (13:42):
And this is kind of tweak in my brain
Jamie (13:44):
like that's, that's exactly why we're going over it.
You log into iCloud with what?
your Apple ID Apple ID, you loginto the app store with what
your Apple ID, what do you loginto FaceTime with your Apple
ID. Right. And so So here's someexample. You've got an iPhone
now, right, and you're alreadylogged into iCloud. That's just
(14:07):
how it is, you're probablyalready logged into all five of
these things. But what elsemight you use this? When else
would your Apple ID come up? Andwhen would you put your password
in? Well, let's say you don'thave your phone near you, and
you want to access your data andyou go to icloud.com the website
because you can see all yourdata in the cloud on that
website. icloud.com. But you'regonna have to see Yes, okay.
(14:28):
Yes, absolutely. From prpc. GiveEqual Opportunity technologist
as far as that goes. There's awebsite, Apple id.apple.com,
which is kind of the masterwebsite for your account. Right?
You could change your payments,you could update your payment
(14:50):
method, you could turn on twofactor verification. If it
wasn't already on, you canupdate your billing address. You
could do a lot of differentthings that are Apple
id.apple.com, right if you'regoing to log in using your Apple
ID to get in there. Also, if youhave two factor verification
turned on, it gets a littletricky because if you log into
either iCloud or Appleid.apple.com, you're going to
(15:12):
have on a second device, a codecome up on the screen that you
have to type into the firstdevice. Oh my goodness, right?
Well, that's, I mean, just likeeverybody, right, you get a
text, you get a text messagefrom Amazon. And then you got to
go back and type it into Amazon,you know, Xfinity to the, you
know, somebody's hacking youraccount, you get a text message.
You know, it's everywhere. Butthe problem that the switcher
(15:33):
might have, is that if you don'thave to Apple devices, right,
because if I log in on my phone,my computer goes Bing, and my
iPad goes bang, and my laptopgoes Bing. But if I only have a
phone, and I don't have anythingelse, and I've got two factor
verification turned on, nothingcan go bang, right? But you can
(15:53):
tell it, please call me or textme. Right? So you have to kind
of let it know that your yournotification preference is not
just
Audrey (16:04):
leaned on that one really hard, by the way? Well,
you
Jamie (16:08):
what you have to you don't you don't have a choice.
Okay. So there are somesituations where you might need
to log into something with yourApple ID and your password. But
on your phone, you do it whenyou set it up. And then it's
almost just like, you don't everhave to do it again. Okay, but
you do need the password atcertain times, like making a
purchase, I want to buysomething out of the app store,
(16:29):
I want to buy some something onitunes store, I want to rent a
movie, right? Or just whateverit happens to be, I want to
leverage my payment method.
That's really all we're talkingabout. I want to I want to
leverage my payment method. Now.
Do we understand Apple ID?
Audrey (16:46):
I think so. Okay.
Jamie (16:49):
And again, it could be the same email as your Google,
it really could be the sameemail address. It doesn't, you
know, anyway, if you go ontoyour phone and go into settings
at the very top of settings,it's got your name, and it says
Apple ID iCloud. And once you gointo there, it'll you'll see
what email address we're talkingabout. So you can see what my
Gmail right. Okay, so, so it'sprobably like, it's the same
(17:11):
thing you would have used in theGoogle Play Store. Right. Now,
did you use the same password inboth places? I don't know. Could
you have sure you totally couldhave, you could have this one I
caught you could have manuallysunk those two passwords.
Therefore, it didn't reallymatter which one you go into,
because you've used the samemanual password, and they happen
to be the same. If you switchone, the other one's not going
(17:31):
to switch. Right. They're notthey're not linked. They're not
syncing. Right. So I call itmanual syncing. I made them the
same, so I don't have to thinkso much. Now is that secure, the
you know, not secure, good idea.
Want to reuse?
Audrey (17:47):
I actually one of the first apps I worked to load on
here was my password manager.
Because I have such a big worldof passwords that I just
couldn't see you trying to getthis thing dialed in without it.
Jamie (18:00):
Is that one password?
It's LastPass LastPass. Okay.
And do you have your passwordvault in the LastPass? Cloud?
Yes. So you're subscribed, youhave a login. All you have to do
is download the app, log intoyour account all your password
showed back up? Yeah. Okay.
That's the beginning of cloudtech. Right? Any app that you
had on the Android that storedthe data in their cloud, all you
(18:24):
need to do is go to the AppStore, download the app, log in
with your credentials, and yourdata is waiting for you. Okay,
so that is the recovery, right?
How are we gonna get the waterout of our little sinking boat.
But I want to step back to oneother thing about setup. Okay,
(18:47):
we were talking a minute agoabout I'm at the Verizon store.
I'm talking to the sales guy.
And I've got to get through thisthe setup this quick these
questions on what I want. Thereis an option during setup of any
new iPhone, and that's factoryreset, that says do you want to
transfer your data from and thenthere's a list of options. And
(19:07):
one is an iCloud backup. Anotherone is directly from another
iPhone. And one of them is froman Android. Apple does provide
an iPhone setup a MigrationAssistant for Android users.
Audrey (19:29):
Okay. So I wonder if I knew that and if the person had
told me something to beeffective, it's not very good.
Jamie (19:37):
Is that very well could have been and I'm not even
myself advocating for it. I'mnot judging it. I'm just saying
that I mean, I use thatMigration Assistant for Apple
users all the time old iPhone tonew iPhone, right I just say
pull it from an iCloud backup.
Easy peasy. But I have said justbring it from this phone to this
phone directly across from phoneto phone, you know, which can be
(20:00):
done. But honestly, I think I'vedone the Android thing one time,
and it worked fine. It was okay.
Right. But to come back tosomething you said, because I'm
listening, or I'm trying tolisten to my, my student or my
person that is trying to learnthis stuff, that I don't want
(20:22):
all my old crap on the newphone. That's a common every
that's a lot of people feel thatway. Even when it's apple to
apple. Some people are like, Youknow what, I don't want all my
old apps. Like I've got, I'vegot 450 apps on this phone, I
may not want them on my newphone, and I really don't want
to go through and delete each ofthem. You know, but what a
nightmare. You know, so I don'tthink that was a mistake to set
(20:48):
your iPhone up what we callcherry, right? Just generic,
like just log in and have ithave just the Apple apps on it.
And that's you. And honestly,even though I can tell that
Okay, one, you're nervous,right? It makes you kind of
anxious. And two, you're notsure. Like on the first episode,
(21:08):
the question is, did I eff thisup? Like I really good? Mistake,
right? And so you're anxious?
Because you're not sure whereyou are in two? You're not sure
if you mess something up? If youdid it the wrong way. Right? I'm
here to tell you, I don't thinkyou did. I don't have been
Audrey (21:25):
leaning on my Android.
thing yet?
Jamie (21:28):
Well, we're gonna get to that or not, this conversation
is nowhere near done. But evenfor your own learning curve, it
might have been a good idea tohave your iPhone, not be
preloaded with your old life.
Right, I think it's okay, thatyou have to go to this new
(21:50):
device and learn it at itsfoundational level without
layers of complexity based onyour history. Does that make
some things harder? Itabsolutely does, you know,
because now I owe, likeLastPass. And like we use one
password, but it's the sameconcept, right? Download the
app, I log in my vault is therefor me, right? Because it's
taking from a cloud, you runinto trouble when the app data
(22:12):
is local on the device. Right?
And it's not in the cloud, it'seasy, because none of the data
is independent of theapplication platform. Easy
peasy. It's when it's not aproblem. So now let's dig in and
ask that question that's beensimmering in the back of my
(22:34):
brain. What are you doing on theold phone? What app what data?
What what is it? That's not?
Audrey (22:40):
It's it's mostly apps, right? Well, okay,
Jamie (22:44):
so, okay, we're gonna take this one at a time. Give me
one example, tell me one pieceof data or one app that you
can't figure out how to satisfyon the iPhone that's making you
back to the Android we're gonnago situation by situation and
see if it's all the sameconcept, or if there's different
things happening, becausethere's two ways it's going to
be going. Okay, I'll
Audrey (23:05):
let you be the expert in that. Because one of the first
reasons why I had to go back toit was for an app, I discovered
that I had a lot of like,banking type apps on my old
phone. How I could check mycredit card, how I could check,
you know, just my regular
Jamie (23:24):
Bank of America, CitiBank, financial advisor.
Audrey (23:30):
None of those now. Okay.
And I had to load themindividually, again.
Jamie (23:35):
Yes. But those are still logged in. And your data is
there.
Audrey (23:40):
Yes. Yeah. So that's, that's partly that's partly it.
And I think you know, when otherswitchers are watching this,
just to know, like, you know,keep me if you're going to do
what I did, write that backup,right. And we'll get to backups,
I hope, because I don't evenknow where any of my data is
(24:01):
going right now. I'm justfreaked out.
Jamie (24:03):
Where's my data? Maybe that's next episode, maybe four
will be the worst my dataepisode really.
Audrey (24:11):
I'm like, Oh, hey, you know, which, what was that app
even called? What did it looklike?
Jamie (24:19):
That, okay, so I'm, I'm gonna give you permission. To go
back to your old phone for onepurpose, and that's the one you
just defined. Which is, and I'lltell you, I do this. I transfer
a lot of data and transferpeople from old machines to new
machines all the time. I'm gonnause an example. That's apples to
(24:40):
apples, but it applies to this,too. I've had a lot of older
folks who had a machine forseven years, 10 years, 1212
years. At I get them a newmachine and I transferred their
data over and they're like,Well, can you just take the old
machine and recycle it? Makesure my data is off of it. I'm
like, Absolutely, I'd be happyto. It's called My Robin Bucha
program, right and we donate, werecycle, we do all the things
(25:03):
that are good for old machines.
But I say to them, we're notgoing to do that for two weeks.
And they're like, Excuse me, Iwas like, I'm not going to wipe
the data off of your old machinefor at least two weeks, I want
you to have time with your newdevice and your new machine, get
comfortable with it, make sureyour data is where you think it
is. And we're gonna keep the oldmachine intact until you reach a
(25:24):
certain comfort level. Andthey're and they're, they're
confused. They're like, why thisis great, you did a full
migration. Everything's there.
And this is why and it's notwhat a lot of people think it's
not, I don't think data ismissing. I'm not covering my
butt on, I don't think thatmigration was complete, or
(25:44):
whatever. It has to do withhuman memory and human
experience where they probablyhaven't upgraded their operating
system. So things look differentright there in the new operating
system. And inevitably, I've hadthis happen dozens of times
people call me a day or twolater, and they're like, this is
I just why did I do this?
Everything's wrong. Nothing's inthe same place. Right? I
remember it being this way, andthis way, and this way. And it's
(26:06):
nothing like what I remember.
I'm totally screwed. Why? Youknow what I mean, all these
things you've been telling meyou feel, right. And then I say,
open up the old machine and lookat it. compare them side by side
and tell me Is it as bad as youthink it is? And your brain
(26:28):
right now? And 95 to 98% of thetime? They go, oh, oh, you're
right. It's not it's not thatdifferent. You know, I as a
user, I'm dealing with 12changes at one time, and I'm
overwhelmed. So I'm collapsinginto a bigger issue, which
(26:50):
doesn't exist, right? And then Ican't, with a rational mind, go
topic, by topic by topic,because to me, there's a bigger
monster, there's somethingthat's coming down my back,
right. And that's one of theproblems we run into with this.
(27:12):
And funny enough, first episodeemotions, how do we feel about
it? Right, what are we thinking?
And but but how do we feel is anemotion. I can tell, I can tell.
So again, part of training andpart of growth, growth is
painful. Growth hurts, there'sthere's just nothing that you
can say, but growth is painful,change hurts, change is
uncomfortable. If change wascomfortable, we'd all be
(27:35):
changing all the time. Not nobig deal, you know. But that's
not human nature. That's not howthis works. Growth hurts, growth
is painful, right? Andcollapsing is human nature
collapsing five issues into oneissue is human nature. But the
thing that you brought up firstis I don't have my apps. And
(27:58):
you're right, you know? And yes,you've just got to spend the
time, you've just got to say,What apps do I need now, and go
to the app store and downloadthem. Okay, and there's no,
there's no way around thatthere's just nothing that you
can do. But just say, I'm notgoing to squirm. I'm not gonna
blame and feel like somebodyshot me with an arrow. Just
(28:22):
knowing that if you're gonnaswitch, you've got to get back
on your feet. And this firstexample, is the easy one is the
good one, right is that the appis in the app store, I just need
to remember what it's called.
And I've get I'm saying this isthe one time I give you
permission to go to the oldphone is just to look to see
what the app is called. Go backto the Apple App Store, download
(28:46):
the app, login with yourcredentials, your data is there.
Okay. So still, there's work tobe done on this first issue. But
it's not a problem in the senseof, I need to solve the problem.
There's no problem here. This isjust part of switching. And, and
(29:09):
it's fine that you go back toyour old phone to see what that
app is. But don't go to the oldphone and log into that app to
do your work. That's I know.
That's why I'm bringing it up.
That's why I'm calling you out.
Audrey (29:24):
Mostly works with Wi Fi.
Jamie (29:28):
It's like an iPod just says enough. You can't make
phone calls, but it's stillstill a pocket computer. It's
true. But my warning is it's acrutch. And it's a crutch that
will slow down your progress andovercoming what's going to limit
you from using this new phoneproductivity as a productivity
(29:50):
tool.
Audrey (29:50):
Well, you know, I'm not going to carry two phones on my
person. Right. So, you know,thankfully, the conclusion to
those apps is that I got mybanking apps over and under that
little bit better about thatone.
Jamie (30:08):
And the reason I'm gonna I'm gonna kind of predicate I'm
going to add one more piece tothis as this first issue that is
a problem. It's just acondition. It's a situation.
It's a one and done. Right? Youjust noticed the app is missing,
you install it, you're done. Youdon't have to ever go back to
the old phone, and the data's onthe new phone, and you're done.
(30:30):
That's what's this processcalled? Transitioning?
Transition, right? Yes, there isa process called transitioning,
and you are doing it. Socongratulations, you've won,
you're winning. Okay. So that'sthe first reason we might go
back to our old device. And Imean, I've seen people I've
(30:53):
actually only had, I've beendoing this for 20 years, I've
only had one or two people goback to Windows. And I've
transferred over 100 people inmy career, from Windows, Windows
to Apple, but there's just no,there's just been a couple of
like older folks that are justlike, ah, they all say that it's
(31:17):
a can't. They'll though, like,that's their defense, I just I'm
mentally can't get enough like,and I've had plenty of patients
that have gotten Parkinson's anddifferent things. And it's true
that they can't, like Ipersonally in my job have to
make a moral boundary. When Isay, and it's normally not to
(31:41):
the person, it's to their spouseor their child, I can't take
their money anymore. I can't,it's not that I'm not willing to
work with you or for you. That'snot the point, I cannot take
money from you to teach thisperson the same thing over and
over, because they can'tremember it. They're having
memory issues, they're havingcomprehension issues. Right, I
can't teach them the same thingfive times and feel anything
(32:03):
good about taking money for it.
But, but for me, and I'm gonnabring this up, it's a little
personal, but I'm gonna go aheadand say it to you and anybody
that's in our audience. Most ofthese people I've worked with
for 15 or 20 years, I've workedwith them for at least 10 years,
if not 15, or years, and some ofthem 20 years. They're my
friends, I care about them.
(32:24):
Yeah, they've paid me for a longtime to be their computer
support. It's really kind ofinteresting or strange for me
that a lot of times when theylose their capacity or their
facility, I am one of the fewthings on the planet, they
remember. Because I was, I wasthe guy that called for help.
When something didn't work,Jamie's gonna fix it. And when
(32:47):
all their other capacity andmemories are fading, it just it
comes to them. Jamie could fixit. And then my phone rings,
right. And I quite often go andhave dinner. Honestly, I go to
coffee. I'm like, Hey, let's gettogether. I come not you know
(33:07):
what I mean? I've been with youfor 15 years, I'm not not going
to come and see you, but you'renot going to pay me. You know.
And so I do, I've got a smallgroup of folks that I stay in
touch with that I won't let payme anymore. There's a lady in my
neighborhood, she's 94 yearsold. And she calls me once a
year around Christmas becauseshe wants to do the calendar,
(33:30):
right the Adventist calendar,but it's digital. It's that
little snowglobe on her desktop.
But she can never remember howto log in and download it. She
does not she knows how to getinto it when it's there. And she
calls me once a year and justit's just like, I can't do that
adventus count. I don't I'm sosad. I'm like, I'm Betty. I'm on
my way. And she lives fiveminutes for me and I install it.
It takes me seven minutes tops.
(33:54):
And then she's like, what do Iowe you? I think you don't owe
me anything. Right? You enjoyChristmas is if you enjoy
Christmas, and you call me againnext year when you're 95. I'm
happy. Okay, so thank you forletting me share some personal
stories about but I think it ison topic because it is
Audrey (34:15):
on topic. I mean, I hate to interrupt this, but about
memory here. And my next piecewas going to be to tell you that
all of my photos. I have a lotof photos on my Android phones,
I in the past have been nervousto have them sync to the cloud.
Jamie (34:40):
So you don't have them in your Google Photos area.
Audrey (34:43):
I have back then when I was Android, right? Like I would
I would be intentional aboutthat. Right and and so you know
and the rest of the time itwould be and this is maybe
dating myself in some ways butyou know you would tear phone
apart and you take your littlecard out. And I've had the card
(35:04):
reader, you know, just like,
Jamie (35:06):
move. That's a long time since it's been a long time that
photos have been on a SIM cardthat has not been that way for a
long time.
Audrey (35:14):
I know. I know. So do
Jamie (35:17):
you have you, you plug it in and import?
Audrey (35:21):
I have done that I've attempted this like peer to peer
like sync to this other devicething to not a whole lot of
success, not an Apple toAndroid, right. But but an
Android to Android and haven'tbeen terribly successful with
that. And so what usually endsup happening is I usually spend
some time going through myphotos, selecting the ones that
(35:42):
I really just can't live withoutand just garbage doing the rest.
Jamie (35:46):
Or you shouldn't have to garbage any of them. There are
processes to pull the wholelibrary. Yeah, maybe photo by
photo, but still, you know, theyshouldn't just go away.
Audrey (35:58):
But now, Apple, and I have an old Android like, what's
the process there? Do I have togo cloud?
Jamie (36:06):
You don't have to know.
You absolutely don't have to youabsolutely well,
Audrey (36:12):
because I can't share from my phone anymore. Right?
Like if I wanted to send apicture of me and my bestie to
you know, a couple of my otherfriends.
Jamie (36:20):
If it was an Apple phone, and you had gotten rid of
cellular you could still over WiFi send text messages. So if
Android can't do that, thenthere's a reason why you
switched. This is what I'm gonnasay here real quick. Is is? I'm
at we're out of time for thisweek. So many questions. Well, I
(36:41):
understand that. I understandthat. But there's only so much.
Let me say what I'm gonna sayreal quick. And then I'll give
you one more question. Okay. Thephoto thing is hard. And it is
the biggest issue I deal withand hear from. And the reason I
(37:01):
don't have time to talk about itin this episode is because
there's a lot of layers, andevery situation is different. Is
you know, is it in the cloud? Oris it not in the cloud? Am I
gonna pull it onto a PC? Am Igonna pull it onto an Apple
laptop? Am I going to, right?
Where am I going to store them?
And how do I want to use themlater? There's there's a dozen
(37:23):
decisions to be made that definewhat process we would use. So I
want to take the time to reallydig into this and cover some you
know, I want to there's a wholeepisode as on every table that
for next we can table it and youhold on that's that's the second
thing we're going to do next.
We've got two topics for futureepisodes. I can't remember the
other one was I remembersomething else that would
(37:45):
that'll be a future episode. ButI'm gonna give you one more
question today. Yes,
Audrey (37:50):
okay. Okay, because this is, this is paramount. Okay, so,
at first, I was really, reallyhappy about this feature. And
have used it, but this week forsome reason. I am so stinking
paranoid. I am really afraid tosay the S word.
Jamie (38:19):
Sam,
Audrey (38:23):
Yuri.
Jamie (38:24):
Si ri. So you can say Siri, you just can't say hey,
Audrey (38:31):
yeah, okay.
Jamie (38:33):
I can't, I can't or my phone my watch this computer and
the homepod will all say yes.
Unknown (38:39):
Is it listening to me?
Is it sharing what I'm talkingabout?
Jamie (38:44):
Okay, great question. And that's paranoia. Facebook
Messenger may be trying tolisten to you and do that
Facebook wouldn't be the one.
Okay, so this is a technologycalled passive listening. Okay,
so yes, your phone is passivelylistening to you if you have the
Hey, s feature turned on. Andit's specifically listening for
(39:07):
that phrase, that word phrase.
So it's not actually activeuntil you say, Hey, Siri, and
then it's gonna go beep, beepand let you start doing your
thing. Now, is it listening toeverything else you say? And is
that why I had a conversationwith you about bubble gum and
(39:28):
now I'm seeing ads for bubblegum on my Facebook feed. Apple
has said no Apple, Apple. Applehas gone on record as saying
privacy is paramount. We don'twant your data. We don't want to
know about you at all. I mean, afew, a few little things here
and there. Right. But all inall, even with the Apple Watch,
(39:51):
and the iPhone health app. Evenjust today, just today they
announced the new Apple WatchSeries eight and an feature that
it can do for women's healthand, and monitoring, you know,
cycles, menstrual cycles andgiving women better decision
making based on body temperatureand a bunch of other things.
(40:14):
It's really cool technology. Andit can send information to your
doctor, like your doctor canjust like, have a daily report
or whatever report, but it's allend to end encrypted. And it
goes to the cloud into thedoctor and Apple can't even get
into it, Apple couldn't see itif they wanted to. Right, Apple
is going out of their way tomake sure everything that comes
in and off on and off theirservers is end to end encrypted,
(40:36):
so they can't see it. So I havea hard time believing Apple
wants that. Right? Or is doingthat. I mean, they're they stake
the reputation on that theyaren't doing that. Right now.
The Facebook question isdifferent.
Unknown (40:55):
Don't have Facebook app on my phone?
Jamie (40:58):
Well, you know what I mean? And I'm not sure where the
ads are showing up on yourGoogle searches or someplace
else or whatever, you know whatI mean? But I mean, I've seen
it, I've seen it, where but Imean, with the Facebook pixel,
and stuff like that, you know,if I go do a search in a web
browser for something, then theFacebook pixel goes over and
tells Facebook, I did it, andthen their ads there. And you
(41:19):
know, it's just a back end, oneinvisible. One thing well, you
know, one little one by oneinvisible pixel, but is it
verbal? And I've experienced itwhere I've said something and
went, Oh, my God, I can'tbelieve that that showed up. But
(41:42):
it's advertising, it'smarketing. They're just trying
to sell me more products, right.
So I said something and theywant to sell me something that's
got the common word in it. Andit's all anonymous. It's like
this randomly generated numberthat identifies my device, and
so that they know the person onthat device that I'm Jamie
Pollock, and that I'm inPortland, Oregon, or wherever it
happened to be.
(42:04):
Everybody knows I'm in Portland,Oregon. So I'm going to say no,
I don't think it's a concern. Idon't have I don't have a
concern about it. And honestly,there's so much of that
happening on the internet thesedays, that it's the least of
your worries is what Apple'sdoing. You know, there's
Audrey (42:20):
reality for me is that I hear, you know, basically Siri
will chime in. What was that orwhatever, you know, people just
around me, they've got Appledevices, whatever. And they
weren't saying the phrase to getserious attention. But all of a
sudden series saying, you know,
Jamie (42:41):
she might have misinterpreted somebody else
saying it. You were you were inmy app. Happy Hour that one
time, or was it last week of theweek, the month before? And I
said, Hey, Siri, and four phoneson the Zoom. All right, but
you're supposed to train yourphone to your voice. But it
still does. I mean, sometimesit'll catch the TV saying
something in our home pod. I'llbe like, I didn't quite get
(43:02):
that. Can you say that? Yeah.
Yeah, that's passive listening.
And yes, it is happening. Itshould drive a concern. If you
do turn off. Hey, Siri, youdon't have to have that feature
on how do you do that? InSettings under Siri. And with
that, I'm Jamie Pollak. This isAudrey, I gotta thank Audrey for
(43:23):
having such great questionstaken us into such great topics.
And apparently we've got a tonmore to do. So we're gonna dig
into these other topics in ourfuture episodes. Jamie pollack.
Royalwise catch usonline@royalwise.com. I look
forward to seeing everybody andif you need any help, come to
royalwise.com Check out theRoyalwise owls. That's our on
demand web based learningsolution. I personally have 45
(43:46):
hours of on demand videotraining on all of these topics.
And you can subscribe and watchas many hours as videos as your
brain can manage. So, Audrey,we'll see you next time. Thank
you so much. Thanks, Jamie. Goodbye bye.
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