What do teaching English in Tibet, surviving Three Mile Island and hauling “anything dirty or smelly” have in common? They all shaped Scott Walters, second-generation President of Walters Services, into the leader he is today. In this episode we dive into:
- The homemade septic truck that launched a 50-year-old family business — and the core values that still power its growth.
- Turning “Our Service Is the Difference” from a slogan into a competitive moat across Pennsylvania, Maryland, D.C. and Virginia.
- How Scott learned to stop bottlenecking a 100-person team and built a culture that celebrates mistakes as fuel for innovation.
- The reality of scaling portable toilets, roll-off dumpsters, septic and commercial waste services while funding scholarships, hardship grants and homeless-shelter partnerships.
- Leadership insights on delegation, KPIs, SOPs and why collaboration beats hero-mode management every time.
Whether you run a blue-collar startup or lead a white-collar enterprise, Scott’s no-BS lessons on service, culture and community impact will leave you rethinking what “dirty work” really means. (Links referenced in the conversation are in the show notes.) scott-brandon
📣 Sponsor Spotlight — SHV Partners
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https://www.linkedin.com/in/scotthackman/
Is your organization navigating high-stakes change? Scott Hackman and the SHV Partners team deliver the rare blend of clarity, bold questions and a safe-but-stretch environment that drives progress that sticks. If your company craves actionable strategy (minus the buzzwords), tap the link in the show notes to connect with SHV Partners and start your clarity journey today.
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