Katy Calls BS

Katy Calls BS

You've built a solid service based business. You're booked out, your clients get results, and everyone keeps telling you to build digital products. But no one tells you how to build the system that ties into your actual business. That's why you're still waiting to work on that automatic income you've been talking about for years. Katy Calls BS is for established service based business owners who are done guessing. Hosted by instructional designer Katy Miller, each episode cuts through the noise, calls out bad advice that's keeping you stuck, and gives you straight talk on building the learning side of your business the right way. No fluff. No hand-holding. No more waiting. Start with the Infrastructure Audit: If your business still depends on your time to make money, this is the first step. Book your audit here Connect with your host, Katy Miller: IG: ⁠@themillersocial⁠ and @katycallsbs W: ⁠https://themillersocial.com/⁠

Episodes

October 19, 2026 • 15 mins

Unless you've managed to completely avoid the news, it's a big election season. With anything political, especially in the last few years, it's been challenging for some business owners to figure out where and how to to share their views as they market their businesses.

Political ad spending is trending around $11.07 billion in 2026, up 21.4% from the last midterms, which is driving ad spend up for every other business. Staying qui...

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You know you don't HAVE to run a Black Friday sale, right? It is not in the unwritten online business owner handbook. Most shoppers plan to buy well ahead of Black Friday but that doesn't mean you need to rush to throw a sale together or participate at all. If you do want to run a sale, there is one type that might work best. A quick one.

In this episode, we are talking about why you don't have to run a Black Friday sale just becaus...

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October 5, 2026 • 7 mins

Business owner burnout is measurable and has been a topic we've talked about before but there's something about the climate lately. I don't know if it's the news stories, cost of living, stress or what but business owners are feeling it. One thing to remember is any sort of funk you are feeling in your business is not a personal failure. It can be backed up by data.

This shorter episode shares some of that data and why it is importa...

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September 28, 2026 • 21 mins

AI can knock out your digital product in seconds, we know that. Some creators will give you a prompt to do just that. It can't design a learning experience that gets someone results. It doesn't bring the judgement and experience that you have to the table or screen.

This episode breaks down the split between what AI speeds up and what you need to hire an instructional desire for or at least spend some time designing instruction.

You'...

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September 21, 2026 • 19 mins

I guess I can see the appeal but it's not for service business owners. I can tell what is, white label rights. Master resell rights promise a shortcut to a digital product business but there are hidden things that a lot of people don't talk about.

This episode breaks down why MRR shortcuts don't hold up for service-based business owners. We also talk about what master resell rights really are compared to private label rights and wh...

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September 14, 2026 • 25 mins

AI isn't going anywhere, we know that. AI can make your content production faster, business tasks more efficient, and it can make your business forgettable.

Research shows it can make your thinking weaker too. But how do we use it without losing our brand voice?

I can't tell you how many conversations I've had recently about this which is why it needed to be an episode. So many responses of "but can't AI just do this now?" I know we'...

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September 7, 2026 • 20 mins

Do you remember how using AI was a competitive edge in 2023? In 2026, it's the baseline. But isn't that just the norm for business owners trying to keep up with everything? We've seen the rise, the chaos, and now the settle where we are all kind of tired of the AI slop.

The service business owners finding lasting success in an AI world continue to be the ones pairing it with real judgement, not the ones using their 2023 strategy.

T...

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August 31, 2026 • 18 mins

Don't worry, freebies aren't going anywhere, but treating them like your whole digital product strategy is not it. Most freebies don't convert to paying clients and now we are competing with AI which generates the same free information in seconds.

But you know what AI can't do? Apply your years of experience to someone's business. This episode covers the real to paid conversation including what belongs on the free side of your busi...

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A service business becomes scalable the moment you stop repeating an explanation live and write it down. That's it. Not a huge launch, not a major revenue milestone, but the first time you finally realize your expertise can exist independently of you.

We are hearing a lot about building a scalable digital product empire right now. Nobody tells you when that happens. It's not really a big moment though. We are talking all about it in...

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Cohort courses report completion rates as high as 96%, compared to 12-15% for self-paced courses. The reason is not better content, it's live accountability. Knowing the difference is what tells you whether to take on a cohort or fix what you already have.

If you already have the audience, the course, and the content, this episode is for you. Everyone is saying self-paced is dead and cohorts are where the money is right now.

You'll ...

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August 10, 2026 • 16 mins

We're back with Season 5 of Katy Calls BS! We need to clear something up about digital products and digital product ecosystems. They are not the same. A digital product is a single item. A digital product ecosystem is a connected system where every product has a defined job and leads to the next. That difference is why some digital products for service business owners sell but most don't.

I see a lot of job posts online for people w...

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July 13, 2026 • 11 mins

150 episodes is a BIG deal! We're celebrating with a very real conversation.

A service business built entirely on client work doesn't fail, it hits a ceiling. Understanding what that trajectory looks like in three years and five years is how you decide whether it's a choice or just what happened.

Most service business owners aren't choosing the client-only model. They're just not choosing anything else. Since I'm here to call out the...

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Most service business owners already have everything they need to create multiple income streams, they just can't see it. Everything you need is hidden in you do every single day for your clients or in the files you've created for your business.

In this episode of Katy Calls BS, I'm talking about the blind spot we all have as business owners. We can spot a gap in someone else's business in minutes. We know the issue within a few min...

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A lead magnet that hasn't been updated in years could be sending the wrong signals to the right people before they ever get to your sales page. Most service business owners build their free resources once, plug it into a welcome sequence, and move on. This could by costing you business!

In this episode of Katy Calls BS, I break down why the common "set and forget" approach to lead magnets and freebies is quietly working against serv...

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There's some level of delusion to this whole entrepreneur thing. A self-belief that gets you started. But without income diversification and a backup plan, that belief becomes the only thing holding your business up and it is not stable.

Research backs up a lot of this delusional belief we have to start a business. It's one of our greatest assets. But the stat we hear the most is most small businesses don't make it past five years. ...

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I have strong feelings about the Cybertruck but we are relating it to digital products. The Cybertruck is the perfect example of ego-driven design. Building something you want instead of what your buyer needs is super common in the digital product space. It's often why they underperform.

In this episode we are talking about why digital product fail when you build them for your own vision instead of what your buyer needs.

You'll hea...

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Most of us are measuring the wrong thing. The autonomy ratio is the relationship between revenue generated and manual interventions required to generate it. It's the metric that tells a solopreneur, service based business owner, whether their business is getting more sustainable or just more busy.

Most of us measure how much we got done, revenue, clients served, posts published, views, but those are all inputs. None of that tells yo...

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Building a digital product ecosystem that sells without you is the dream when it comes to recurring revenue. It doesn't require a complex funnel, but you do need a well written email sequence or two for your audience to make a clear decision about the next step.

In part one of this series, we talked about the three high-leverage assets you need as a service based business owner. This episode covers how to connect these assets and au...

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The fastest way to scale a solo service based business is not adding more products. It's simplifying to three high leverage assets that work together without requiring you to manually push people from one to the next. Each product has a job and your audience knows the next step. And the digital products are moving people through your system automatically as they should!

Most solopreneurs in 2026 are not lacking products. They are s...

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The reason your audience trusts your services but hesitates on your digital products is not the price, the content, or the marketing, it's that trust built through live service doesn't automatically transfer to a digital product. Most digital products are not doing their jobs well.

But that can be fixed with design which is what we are talking about in this week's episode of Katy Calls BS. This episode breaks down the real reasons ...

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