"When people look back on their experiences, they don't store those experiences like videos and just replay them end to end. Most of what we experience dissolves, and what we're left with are just certain scenes, snippets, or moments, and those are the peak moments."
Dan Heath is a senior fellow at Duke University’s CASE center, the founder of ThinkWell, and a 4-time NY Times bestselling author. In this episode, he discusses the research behind creating peak moments, including in the employee experience.
Edited & mixed by: Rob Valois
Music by: Breakmaster Cylinder
LINKS
Check out our latest report -> The Evolution of Work: The Value of an Employee-First Culture
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