Building a Documentation Team from Scratch with Paul Taylor, Anaplan

In this episode of the Knowledge Base Ninjas podcast, we speak with Paul Taylor, Technical Content Manager at Anaplan. Paul shares his non-traditional path from journalism and corporate communications into technical writing. Paul discusses how his varied background influenced his strategic mindset for documentation, highlighting that good content begins with the user. He advises on creating a technical writing team from scratch, the need to balance junior and senior talent, and why integrating with company culture is essential. Paul also talks about the changing role of documentation in business and how AI can be used as a facilitator and not a destroyer. His view on documentation is clear: it’s not just a requirement, but a critical tool for enabling users and reducing support load. He shares more on content clarity, team collaboration, and smarter working with AI. Catch the full conversation on the Knowledge Base Ninjas podcast for valuable takeaways and pro tips. Stay tuned for expert insights and actionable strategies you don’t want to miss out on.