Director of Operations at Hancock Hotel - Joe Xu

Immerse yourself in the dynamic world of hospitality leadership on Lizbeth's Leadership Lessons in Hospitality! Lizbeth Ceballos of LC Leadership and Joe Xu, Director of Operations at Hancock Hotel unpack the keys to success – from developing a winning culture to staying ahead of guest trends. Get ready to future-proof your hospitality game! Watch the new episode here now https://youtu.be/FnMTEpmdviw #HospitalityLeadership #HospitalityCommunication #LCLeadership #WinningCulture0:00 – Preview of Episode 0:30 – Introduction and Background of Guest Joe Xu 02:35 – Balancing Expectations between Hotel Owners and Operations 03:31 – Challenges in Achieving Middle Ground 04:23 – Important Traits of Leadership 05:54 – Managing Middle-Level Management and Conflict Resolution 07:09 – Building Winning Cultures and DEI (Diversity, Equity, and Inclusion) 08:42 – Cultural Adaptation and Learning 12:21 – Maintaining a Coaching Culture 14:45 – Challenges in Keeping Staff Satisfied 17:25 – Department Allies in Hotel Operations 18:17 – Employee Growth and Development 19:45 – Challenges in Human Resources 21:41 – The Importance of Work-Life Balance 25:30 – Keeping Up with Guest Demands and Trends 27:56 – Balancing Work, Family, and Self 31:57 – Advice for Young Entrepreneurs in the Hotel Industry 39:32 – Closing, Guest contact details Please Subscribe ▶️▶️▶️ 🎤Podcast Facebook: https://www.facebook.com/profile.php?id=61550588704712 🔗Podcast Linkedin: https://www.linkedin.com/company/l3h-lisbeth-s-leadership-lessons-in-hospitality-podcast 🔗Lisbeth Ceballos LinkedIn: https://www.linkedin.com/in/lisbethceballos/ 💻Website: https://lc-leadership.com/ 🎵Spotify: https://open.spotify.com/show/3yCn0YBu84HaU5t8ZfDyGm Lisbeth Ceballos Bio: • Passionate, fearless business leader, coach, and an authentic human who focus on helping leaders transform their lives to live their desired purpose with authenticity and integrity, empathy and care, be the best leaders they can be. • Strategic problem solver; trusted coach & adviser • Curious and inquisitive growth mindset about Education, Social Responsibility, and uniting all minorities in the USA “Life is not about finding yourself, It is about creating yourself” LEADERSHIP DEVELOPMENT, DIVERSITY & INCLUSION COACHING - LC Leadership provides leadership development and coaching in order to challenge, inspire, and prepare your leaders to take on complex issues, embrace diversity, implement your company's vision, and develop the tools to be successful change agents. LC Leadership offers support on developing Leader’s Emotional intelligence which is often defined as the ability to perceive, use, understand, manage, and handle emotions. We offer 360 assessments for all levels of management to evaluate current state and help grow their EI. EMOTIONAL INTELLIGENCE DEVELOPMENT People with high emotional intelligence can recognize their own emotions and those of others, use emotional information to guide thinking and behavior, discern between different feelings and label them appropriately, and adjust emotions to adapt to environments. Emotional Intelligence has been identified as one of the most critical leadership skills worldwide. (DAVOS Economic Forum 2020 summary) CERTIFICATION AS INCLUSIVE COACHING LEADERS AND MENTORING BY ICF CERTIFIED COACHES AT PCC LEVEL 4-Day Inclusive Leadership Coaching Certification "Boot Camp" Four Days of Intense Training! 30 hours of coach-specific, hospitality-specific training. Practice coaching with real-world case studies! Receive deep and broad proficiency in the ICF Core Competencies, Ethics, and Core Values and how to apply them in your own company. LIVE BUILDING INCLUSIVE LEADERSHIP COACHING CULTURES Inclusive Leadership Coaching Culture Only 3 hours per week in interactive leadership development lectures. Weekly Semi-Structured Conversations with Self through daily Journaling Other Leaders, and ICF-Accredited Coaches.