Enhancing Hotel Guest Experience with South American Hospitality - Julian Clavijo Hung

From the warmth of South American hospitality to navigating the nuanced expectations of US guests, Julian Clavijo Hung, GM at 6080 Design Hotel, offers a unique perspective on creating exceptional guest experiences. Tune in to Lisbeth's Leadership Lessons to hear how cultural awareness and adaptability are key ingredients in the recipe for success in the hospitality industry. Catch the latest episode here: https://youtu.be/coSsAlpxGiw #HospitalityInsights #CulturalAwareness #CrossCulturalService #GlobalHospitality #LeadershipLessons

0:00 – Preview of Episode 0:30 – Intro to the episode and guest Julian Clavijo Hung 2:26 – Cultural differences between hotels and employees' perspective 5:22 – Carnival Cruise Lines experience 9:48 – Hiring and retaining the right talent 16:48 – How to keep employees engaged 21:39 – Maintaining excellence with ownership and guests and at the same time 28:23 – Managing consistency with social media platforms 31:04 – Closing Please Subscribe ▶️▶️▶️ 🎤Podcast Facebook: https://www.facebook.com/profile.php?id=61550588704712 🔗Podcast Linkedin: https://www.linkedin.com/company/l3h-lisbeth-s-leadership-lessons-in-hospitality-podcast 🔗Lisbeth Ceballos LinkedIn: https://www.linkedin.com/in/lisbethceballos/ 💻Website: https://lc-leadership.com/ 🎵Spotify: https://open.spotify.com/show/3yCn0YBu84HaU5t8ZfDyGm Lisbeth Ceballos Bio: • Passionate, fearless business leader, coach, and an authentic human who focus on helping leaders transform their lives to live their desired purpose with authenticity and integrity, empathy and care, be the best leaders they can be. • Strategic problem solver; trusted coach & adviser • Curious and inquisitive growth mindset about Education, Social Responsibility, and uniting all minorities in the USA “Life is not about finding yourself, It is about creating yourself” LEADERSHIP DEVELOPMENT, DIVERSITY & INCLUSION COACHING - LC Leadership provides leadership development and coaching in order to challenge, inspire, and prepare your leaders to take on complex issues, embrace diversity, implement your company's vision, and develop the tools to be successful change agents. LC Leadership offers support on developing Leader’s Emotional intelligence which is often defined as the ability to perceive, use, understand, manage, and handle emotions. We offer 360 assessments for all levels of management to evaluate current state and help grow their EI. CERTIFICATION AS INCLUSIVE COACHING LEADERS AND MENTORING BY ICF CERTIFIED COACHES AT PCC LEVEL 4-Day Inclusive Leadership Coaching Certification "Boot Camp" Four Days of Intense Training! 30 hours of coach-specific, hospitality-specific training. Practice coaching with real-world case studies! Receive deep and broad proficiency in the ICF Core Competencies, Ethics, and Core Values and how to apply them in your own company. LIVE BUILDING INCLUSIVE LEADERSHIP COACHING CULTURES Inclusive Leadership Coaching Culture Only 3 hours per week in interactive leadership development lectures. Weekly Semi-Structured Conversations with Self through daily Journaling Other Leaders, and ICF-Accredited Coaches. HELPING ORGANIZATIONS DEVELOP A COACHING CULTURE Customized Training Packages. Focused on the intersection of Coaching, Leadership, & Culture in the Hospitality Industry. Certify internal Coaches for Coach Specific Training and Mentor-Coaching. CUSTOM-MADE LEADERSHIP DEVELOPMENT Tailored half, full, and multi-day leadership development training on various subjects including but not limited to leading under duress, multi-generational organizations, diversity & inclusion, customer services for front-line team members, and internal customer services for Supervisors and above. Contact Us 4223 Millview Ln Dallas, TX 75287 [e-mail] [phone]