Ep 202: From Burnout to Balance: Policies and Processes to Thrive in Business with Elisabeth Bourke

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“We don't chase freedom. We build it.”

In this episode of the Master Delegator podcast, Kristy Yoder sits down with Elisabeth Bourke, the owner and chief system strategist at Afro Coach Operations agency. Elisabeth is dedicated to helping agencies and service providers streamline their operations for sustainability, reducing the risk of burnout, and achieving a healthier work-life balance.

Elisabeth shares her compelling journey from experiencing burnout—after moving from the US to Australia—to starting her agency focused on operational systems. Throughout the episode, Elisabeth emphasizes the crucial role of clear communication policies and boundaries in maintaining work-life balance. She advises business owners to begin by establishing three essential policies to create space for rest and experimentation. Elisabeth underscores the importance of having effective systems to enforce these policies and ensure processes are efficient for team members.

In addition to discussing the significance of policies and processes, Elisabeth shares practical tips on assessing the support needed to streamline operations, from hiring virtual assistants to optimizing processes and restructuring business offers. The conversation also touches on how policies can protect team members and allow trust in their capabilities, thereby reducing the need for constant oversight.

Key Takeaways:

1. Establish clear communication policies and boundaries to maintain work-life balance.
2. Start with three essential policies or decisions to create space for rest, experimentation, and the direction of the business.
3. Implement effective systems to enforce policies and make processes efficient for your team.
4. Assess the support needed for your business, whether it be hiring a VA, optimizing processes, or restructuring your offerings.
5. Slow down and address burnout by identifying the main stressors—be it the why, who, or how—and reassessing your approach.

Tune in to hear Elisabeth's insightful recommendations on navigating burnout, the importance of operational sustainability, and how to build a business that supports both personal and professional growth.

Learn more about Elisabeth Bourke here:
Website: theafrocoach.com
Instagram: instagram.com/elisabethjackson

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