What if calling your doctor's office actually worked? Alex Cohen, founder and CEO of Hello Patient, has cracked the code on healthcare's biggest pain point: those infuriating phone calls that leave you on hold forever or trapped in endless automated menus. In this episode of Lead with AI, Dr. Tamara Nall dives deep into how Hello Patient uses advanced AI to handle everything from appointment scheduling to prescription refills, serving millions of patient conversations while maintaining strict HIPAA compliance. Alex reveals the "holy smokes" moment when patients first experience truly intelligent healthcare automation that actually understands their needs. From his failed attempts to solve this problem four years ago at Carbon Health to building a platform that now manages hundreds of millions of patient interactions, Alex shares the breakthrough that finally made conversational AI work in healthcare. For multi-site medical practices with 10+ locations, this episode exposes how AI can transform every patient touchpoint from reactive customer service into proactive, personalized care that drives real business growth. The future of healthcare communication isn't just automated—it's intelligently human.
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