Crisis Management Unveiled with Rod Cartwright

In this episode of Leadership Bites, Guy Bloom interviews Rod Cartwright, a crisis management expert, who shares insights on the importance of crisis preparedness, the role of human systems, and the impact of social media on crises. Rod discusses his background in public relations, the significance of leadership in crisis situations, and the need for organizations to focus on character and culture. He also highlights the importance of crisis simulations and training, and the findings from his recent Reputation Risk and Resilience Report.

Takeaways

• Crisis management involves preparing for major moments that threaten reputation.
• Organizations often seek help too late, when crises occur.
• Crisis preparedness should be embedded in organizational culture.
• Human systems are crucial for effective crisis management.
• Crisis simulations help organizations prepare for real-life scenarios.
• Character and culture are as important as operational capability.
• Social media can amplify crises beyond control.
• Crisis training should create a safe space for learning.
• Organizations must focus on relationships, not just reputation.
• Crisis management requires a long-term perspective. 

Chapters

00:00 Introduction to Crisis Management
02:54 Rod's Background and Experience
06:11 Understanding Crisis Preparedness
08:44 The Importance of Human Systems in Crisis
11:47 Case Study: Coldplay CEO Crisis
14:45 Character vs. Capability in Crisis Management
17:44 Crisis Simulations and Training
20:41 The Role of Leadership in Crisis
23:48 The Future of Crisis Management
26:42 The Impact of Social Media on Crises
29:26 The 2025 Reputation Risk and Resilience Report
32:25 Long-term vs. Short-term Thinking in Organizations
35:14 Conclusion and Future Directions

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