In this episode we are learning about balancing assertiveness and empathy in leadership communication. Assertiveness helps to convey confidence, and set very clear expectations. While empathy can help foster understanding and trust.
Featured guest: Latosha Clemmons, Fire Chief.
Sources
Hill, Darren., Hill, Alison., & Richardson, Sean. (2012). Dealing with the tough stuff how to achieve results from crucial conversations (1st edition). Jossey-Bass.
Forbes. https://www.forbes.com/sites/alexkonrad/2020/05/19/microsoft-ceo-satya-nadella-talks-software-in-covid-19-response/?sh=4d25ddaf9747
Konrad, A. (2020, May 19). ‘This Is the Time’: Microsoft CEO Satya Nadella talks software’s role in COVID-19 response and recovery.
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