In this episode, we dive into the critical distinctions between standards and expectations in business. We explore how clearly defined standards can help entrepreneurs reduce frustration, eliminate ambiguity, and foster a culture of accountability and ownership among their teams. By transitioning from expectations to standards, business operators can move closer to becoming owners, enabling their businesses to thrive independently. We discuss practical steps to implement and enforce standards, starting with customer-facing processes, and highlight the importance of not over-standardizing to maintain flexibility and creativity.
00:00 Introduction: Setting the Stage for Standards vs. Expectations
00:59 Welcome and Housekeeping
01:42 Defining Standards in Your Business
05:33 Examples of Standards in Action
10:08 The Difference Between Standards and Expectations
19:56 Implementing Standards in Your Business
28:08 Conclusion and Call to Action
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