In this episode of Legacy Connect, Travis "T-Rev" Carter challenges the standard approach to data-driven decision-making with RevOps expert Chris Hill of Good Halo Solutions. Chris introduces the concept of "data-decorated" companies, those with flashboards of metrics but no actual insight, while explaining how successful organizations establish clear baselines and universal sources of truth. The conversation explores why demo reschedule rates are dangerously overlooked, with Chris revealing that after three reschedules, most deals simply die. They discuss why the highest-revenue rep isn't necessarily the most valuable one, as their customers might generate more support tickets and lower retention. Chris shares his upcoming book "Levers Over Luck" and advises CROs to tattoo discount rates by rep on their forearm, a metric that exposes how sellers often discount away 28% of their potential revenue. This conversation offers practical wisdom for sales leaders tired of data that dazzles but fails to deliver results.
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