#128 Building connection through cross-cultural comms (ft. Tiffany English)

In a global workplace, communication isn't just about clarity. It's about cultural context, and how you manage this across borders.

In this episode of the Less Chatter, More Matter podcast, we are joined by cross-cultural communication expert Tiffany English, founder of Access Offshoring, to explore what it really takes to lead effectively across cultures. Tiffany shares a candid story from her own experience—when her collaborative leadership style wasn’t landing with her offshore team—and how it revealed a deeper cultural disconnect, not a performance issue.

Together, we unpack the often-overlooked assumptions we bring to leadership: how feedback should be given, how decisions are made, and how trust is built. You’ll learn why directness can feel disrespectful in some cultures, and why silence doesn’t always mean disengagement.

We chat about managing a dispersed team, why comms styles differ across cultures, and how to strengthen your cultural intelligence. We even cover some practical ways you can ask better questions, get better answers and navigate cross-cultural comms. In fact, this episode is packed with practical insights and small shifts that can make a big difference. So.. tune in now.

Links mentioned in this episode:

• Tiffany’s LinkedIn
• Access Offshoring
• 90 minute Strategy Power Session
• Public workshops and training
• Less Chatter, More Matter - Mel’s book
• Topic in Ten - have your say!
• Template packs
• Change Isn't Hard! - Mel's book
• Sign up here to the fortnightly mail out of free resources!

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