Breaking Down the Casual Dining Chain’s 360-View of the Restaurant Experience [ft. Troy Tracy, Former Brand President & COO with Huddle House]

Breaking Down the Casual Dining Chain’s 360-View of the Restaurant Experience
Episode 3 | 12/14/23

Episode Overview
Huddle House, a thriving casual dining chain in the US, has cultivated a culture of valuing feedback. They proactively gather customer insights at every touchpoint during the dining experience. Whether guests choose to order online, opt for curbside pickup, dine-in, or have their meals delivered, the Huddle House team diligently examines and leverages this feedback to constantly elevate their brand experience and ensure they consistently meet guest expectations.

Key Takeaways:

     [Insight #1]   – Discover how Huddle House strategically uses sentiment data to pinpoint outliers in the customer journey
      [Insight #2]   – Find out how cross-team collaboration plays a vital role in driving team efficiencies
      [Insight #3]   – Learn the Huddle House process of taking feedback from data-analysis to decision-making
   

Mentioned in the Episode:

• Restaurant Insights and Research
• Guest experience management exclusively for restaurants