How Noodles & Company Uses Data to Improve Retention and Performance [ft. Leaders from Noodles & Company]

Episode 10 | 04/17/25

Episode Overview

Employee turnover remains one of the biggest challenges in the restaurant industry—but how can you use data to manage it more effectively?

In this Lessons from the Field episode, Jenilee Childs (VP of HR) and Darcy Dees (Director, HRIS & People Analytics) of Noodles & Company share how their team leverages benchmarking data to support operators with actionable insights.

Key Takeaways:

[Insight #1]   – Utilizing Data to Understand Employee Turnover

• Noodles & Company likely analyzes employee turnover rates across different locations and roles to identify patterns and root causes. This data-driven approach helps in developing targeted strategies to improve retention.

[Insight #2]   – Enhancing Training Programs Through Performance Metrics

• By tracking performance metrics, the company can assess the effectiveness of training programs. Insights gained enable the refinement of training content and methods to better equip employees for success.

[Insight #3]   – Implementing Predictive Analytics for Staffing Needs

• Predictive analytics may be used to forecast staffing requirements based on historical data and trends. This ensures optimal staffing levels, reducing employee burnout and improving customer service.​

[Insight #4]   – Personalizing Employee Engagement Initiatives

• Data collected from employee feedback and performance reviews can inform personalized engagement strategies. Tailored initiatives contribute to higher job satisfaction and retention rates.​

[Insight #5]   – Aligning Operational Goals with Employee Performance

• By aligning individual performance metrics with broader operational goals, Noodles & Company ensures that employees understand their impact on the company's success, fostering a sense of purpose and motivation.