In this episode of 5G Talent Talk, Carrie Charles talks with Angus Ward, CEO of Beyond Now about the intersection of AI and Communication Service Providers (CSPs), exploring how AI can transform the telecom industry. He reveals that only 15% of companies currently derive significant value from AI, mainly due to fragmented experimentation across business units. To address this, Ward suggests prioritizing major business challenges and implementing a more structured approach to AI adoption, which can enhance cost efficiency, productivity, and customer experience, while driving revenue growth.
Ward also introduces the concept of digital business platforms, which differ from traditional linear business models by using multi-sided approaches that involve various partners. These platforms create network effects, where growth leads to greater economies of scale and competitive advantages. Using examples like Uber, Ward explains how network effects make it challenging for competitors to match the service quality, thus reinforcing market dominance.
Beyond Now’s culture, according to Ward, is shaped by its roots in management consulting, focusing on solving business problems rather than just providing technology. The company’s commitment to platform-based business models and revenue growth through partnerships has positioned it as a leader in helping CSPs and tech firms adapt to changing markets.
Looking ahead, Ward envisions leveraging AI to enhance customer experiences, optimize processes, and expand into other sectors beyond telecom and tech. He emphasizes the importance of building strong partner ecosystems and communities to drive innovation and deliver more value to customers across industries.
Join the 5G Talent Talk community today:
Popular Podcasts
Bookmarked by Reese's Book Club
Welcome to Bookmarked by Reese’s Book Club — the podcast where great stories, bold women, and irresistible conversations collide! Hosted by award-winning journalist Danielle Robay, each week new episodes balance thoughtful literary insight with the fervor of buzzy book trends, pop culture and more. Bookmarked brings together celebrities, tastemakers, influencers and authors from Reese's Book Club and beyond to share stories that transcend the page. Pull up a chair. You’re not just listening — you’re part of the conversation.
On Purpose with Jay Shetty
I’m Jay Shetty host of On Purpose the worlds #1 Mental Health podcast and I’m so grateful you found us. I started this podcast 5 years ago to invite you into conversations and workshops that are designed to help make you happier, healthier and more healed. I believe that when you (yes you) feel seen, heard and understood you’re able to deal with relationship struggles, work challenges and life’s ups and downs with more ease and grace. I interview experts, celebrities, thought leaders and athletes so that we can grow our mindset, build better habits and uncover a side of them we’ve never seen before. New episodes every Monday and Friday. Your support means the world to me and I don’t take it for granted — click the follow button and leave a review to help us spread the love with On Purpose. I can’t wait for you to listen to your first or 500th episode!
Dateline NBC
Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Follow now to get the latest episodes of Dateline NBC completely free, or subscribe to Dateline Premium for ad-free listening and exclusive bonus content: DatelinePremium.com