In this episode of 5G Talent Talk, Carrie Charles talks with Angus Ward, CEO of Beyond Now about the intersection of AI and Communication Service Providers (CSPs), exploring how AI can transform the telecom industry. He reveals that only 15% of companies currently derive significant value from AI, mainly due to fragmented experimentation across business units. To address this, Ward suggests prioritizing major business challenges and implementing a more structured approach to AI adoption, which can enhance cost efficiency, productivity, and customer experience, while driving revenue growth.
Ward also introduces the concept of digital business platforms, which differ from traditional linear business models by using multi-sided approaches that involve various partners. These platforms create network effects, where growth leads to greater economies of scale and competitive advantages. Using examples like Uber, Ward explains how network effects make it challenging for competitors to match the service quality, thus reinforcing market dominance.
Beyond Now’s culture, according to Ward, is shaped by its roots in management consulting, focusing on solving business problems rather than just providing technology. The company’s commitment to platform-based business models and revenue growth through partnerships has positioned it as a leader in helping CSPs and tech firms adapt to changing markets.
Looking ahead, Ward envisions leveraging AI to enhance customer experiences, optimize processes, and expand into other sectors beyond telecom and tech. He emphasizes the importance of building strong partner ecosystems and communities to drive innovation and deliver more value to customers across industries.
Join the 5G Talent Talk community today:
Popular Podcasts
Law & Order: Criminal Justice System - Season 1 & Season 2
Season Two Out Now! Law & Order: Criminal Justice System tells the real stories behind the landmark cases that have shaped how the most dangerous and influential criminals in America are prosecuted. In its second season, the series tackles the threat of terrorism in the United States. From the rise of extremist political groups in the 60s to domestic lone wolves in the modern day, we explore how organizations like the FBI and Joint Terrorism Take Force have evolved to fight back against a multitude of terrorist threats.
Dateline NBC
Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Follow now to get the latest episodes of Dateline NBC completely free, or subscribe to Dateline Premium for ad-free listening and exclusive bonus content: DatelinePremium.com
NFL Daily with Gregg Rosenthal
Gregg Rosenthal and a rotating crew of elite NFL Media co-hosts, including Patrick Claybon, Colleen Wolfe, Steve Wyche, Nick Shook and Jourdan Rodrigue of The Athletic get you caught up daily on all the NFL news and analysis you need to be smarter and funnier than your friends.