Setting the Standard: formalizing 911 dispatcher training with Jessica Snead

In this episode, we sit down with Jessica Snead, Program Coordinator and Lead Instructor at the Houston Community College 911 Dispatch Academy. With nearly a decade of hands-on dispatch experience, Jessica has worked across all emergency service disciplines, rising to a supervisory role and now actively training the next generation of dispatchers. Jessica shares her passion for elevating pre-agency training to better equip dispatchers before they step into their roles. She believes that forma...