Client-Centric Solutions: Rethinking People, Process & Technology

In this episode of Leveraging Latitude, Taimur Ghaznavi, Head of Konexo US at Eversheds Sutherland, joins Alex Su and Tim Haley for a candid conversation on how legal departments and law firms are evolving their service delivery models to better meet today’s demands.

As costs rise, client expectations shift, and technology continues to advance, legal leaders are rethinking how work gets done—and what’s the right mix of people, process, and technology to do it. Taimur shares how law firms, ALSPs, and in-house teams are building client-aligned models that integrate embedded talent, smarter resourcing, and technology to deliver results.

Highlights from the episode include:

• Responding to the directive to “do more with less”
• Navigating the hype and practical realities of AI in legal
• The growing role of legal ops in driving efficiency and influence
• The role of flexible, business-minded talent in modern staffing
• How ecosystem partnerships support client outcomes and agility

This conversation sets the stage for a deeper discussion at the upcoming Legal Value Network’s LVNx conference in Chicago, where Taimur, Tim, and two other legal leaders will explore how legal service models, talent, and technology are continuing to evolve.

Note: Taimur shares his personal views in this episode; his comments do not reflect the official positions of Konexo, Eversheds Sutherland, or their clients.

A podcast by Latitude Legal - Flexible Legal Talent.