Emergency operators are often faced with a myriad of challenges throughout each shift they work; from the routine to the exceptional. These calls, while they might seem quite difference on the surface, are all really worked with the same fundamentals; keeping the responding units and citizens safe, providing prompt response, and maintaining excellent notes on what is occurring so that the case can be correctly followed-up on. Joining us this week is dispatch supervisor Tatiana Rivera, who is also an instructor for AEP to discuss how emergency operators can work through these calls.
https://www.ameri-prep.com/
As always, if you have any questions or comments on the show, or you would like to connect with us, please send us an email to LifeLine911Podcast@gmail.com.
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