Each day, 9-1-1 operators work to help their communities by answering emergency calls placed to their centers. Most of these calls are typical burglar alarms, noise complaints, and other day-to-day incidents, but once in awhile they get a profound call which tests their abilities, knowledge, and even endurance. Nastacia Johnson was working an overtime assignment one day and had the opportunity to test her mettle as a telecommunicator; the result was being awarded the Texas NENA Telecommunicator of the year award for the 2024 - 2025 year. This is her story.
As always, if you have any questions or comments on the show, or you would like to connect with us, please send us an email to LifeLine911Podcast@gmail.com.
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